Thanks for the help Marc, its working now.

Ok will do Marc and thank you    

jjn: With a bit of luck, if you keep this issue alive, Marc P (Pinnacle employee who looks after this forum) will be able to help. He only visits on weekdays. For example, see this thread HERE another HERE If live chat are now just blanket refusing to deal even with activation issues for Studio 9, and Marc can't help, you need to get this ...

jjn: I think you will need to speak to support to sort this out. There may be a problem with your records The support site says they will no longer support Studio 9 software issues via telephone, email or live chat. This forum is the only support available to me according to the pinnacle support page. I emailed them 5 days ago and didn't ...

jjn: When you reformat and re-install, your passport is automatically changed. Had you registered to software before? Did you use an old email address for that registration? You might find that ''regenerate activation keys'' is the option you need to use, rather than trying to re-register the software as your serial number is already registered ...

I have studio 9. I recently reformatted my PC due to a virus. I had to reinstall Studio 9 and when I select the DVD burn option it says I have to activate MPEG-2 encoding/decoding and I need to activate it now (for free). When I click on ''activate now'' it takes me to a web page with all my info automatically filled in. I click on ''submit'' and ...