Thanks for raising this to our attention, and thanks to others here for the help.  I've asked our developers if they have any idea that could explain the differences you're seeing.   The desktop icon path points to Splash.exe, which as far as I knew, just opened Pinnacle Studio.exe, in the same directory, C:\Program ...

Here is a patch to resolve slow background rendering in 24.1.Summary:  Background rendering for some video formats, is very slow.  24.1 is 3x slower than in 24.0.2 or previous.  This patch is designed to apply over 24.1.https://cdn.pinnaclesys.com/SupportFiles/Studio_24/Patch_24.1_SlowBackgroundRendering.exe

Here is a patch to resolve slow background rendering, reported against 24.1. Many reports of this, into Support, here, and to Facebook.  Summary:  Background rendering for some video formats, is very slow.  24.1 is 3x slower than in 24.0.2 or previous.   This patch is designed to apply over ...

Thanks Chris, reviewing your case with our Customer Support manager.    Issue is reproducible now, TonyP helped with a critical detail:  - if Drag and Drop Scorefitter from timeline, then hover it, issue is not present, both song name and duration are shown  - if open Scorefitter window using clef icon above timeline, ...

Hi Chris,  Hmm, maybe my PM is sitting in some outbox status.   OK, I found your email address in my forum admin control panel, so I will email you now and get your case information.  EDIT:  the email address linked to your forum account, just bounced back as invalid.  Please have a look and update it with a valid ...

Hi Chris,  I'm sorry for your experience with support.  I've taken this up with them, to resolve the disconnect.  Agreed, this should not happen.  It will help if I have your support case number - I will send you a private message to request that.  As for the bug:  it is assigned to developers, though I personally ...

Hi Jeff,  We received your information from our support team, and CEO.  I am sorry for the negative experience you have had with them. We are testing our products on Windows 11 now, and will get back to you, if Pinnacle Studio is supported there yet.  Will advise at the earliest.     

Hi David, I sent you a Private Message. 

Thank you for the project.   I see the problems, will add them to our bug.  

Hi KRSmith, I sent you a PM.