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  • Re: unhide imported title layer p24

    Reproduced!&nbsp; Thank you for the details.&nbsp; Bug entered, investigating.&nbsp;
    Posted to General (Forum) by glus on October 19, 2020
  • Re: Re:PSU24 Source corrections.

    There is an open bug about Crop, set to be fixed in the next patch.&nbsp; Straighten is restored in 24.0.2.&nbsp; If there is another rotate option that we dropped, please advise.&nbsp;&nbsp;
    Posted to Library (Forum) by glus on October 16, 2020
  • Re: Re:PINNACLE STUDIO 24 ERRO AO REPRODUZIR SONY XDCAM . Mxf

    Your reported issue is reproducible on Ryzen test PC here.&nbsp; Thank you again for sharing this test clip.&nbsp; Will advise in case I hear about some update on the issue.&nbsp;&nbsp;
    Posted to General (Forum) by glus on October 16, 2020
  • Re: Re:PINNACLE STUDIO 24 ERROR WHEN PLAYING SONY XDCAM .MXF

    Thank you for the clip.&nbsp;&nbsp; I have a preview problem in Color Grading, when the CG tab is selected - see screenshot here.&nbsp; Posted a bug and we are investigating.&nbsp; Applying other effects besides Color Grading, I haven't had any problems yet - tried Selective Color, Fractal Clouds, and 2D/3D editors.&nbsp; EDIT:&nbsp; just ...
    Posted to General (Forum) by glus on October 15, 2020
  • Re: Re:PINNACLE STUDIO 24 ERROR WHEN PLAYING SONY XDCAM .MXF

    It should be.&nbsp; Import, at least.&nbsp;&nbsp; I've just imported 4:2:2 in other formats, AVC and XAVC.&nbsp; I can also import XDCAM, though the ones I have are 4:2:0.&nbsp; In neither case do I see the preview problem reported.&nbsp; @&nbsp;victorvideomaker,&nbsp;If you can share a sample file from your camera, we will look into it ...
    Posted to General (Forum) by glus on October 12, 2020
  • Re: Any developments on 5.1 export

    &nbsp;We're sorry for the negative experience you've had with our Customer Support.&nbsp; We are discussing with CS manager and agents, so that future responses may be more appropriate and informative.&nbsp;&nbsp;&nbsp;Your question was beyond the scope of what we expect of our agents in general, but certainly you should have been directed to ...
    Posted to General (Forum) by glus on September 8, 2020
  • Re: Re:PS24 Time Remapping Keyframe button greyed out if you use the Timeline scrubber

    Thanks.&nbsp; Reproducible here.&nbsp; Posted a bug, for fix in a patch.&nbsp;&nbsp;
    Posted to Movie Editor (Forum) by glus on September 3, 2020
  • Re: Pinnacle v24 Upgrade from v23 - Problems and Observations

    Thanks bcatv for raising these.&nbsp; Looking into how we can enable a save config change, without waiting for shutdown.&nbsp; Of course, we should not crash, and we're working urgently on those for a patch soon.&nbsp; But maybe we also don't need to wait for app restart to save configuration changes.&nbsp;&nbsp; Investigating the unexpected GPU ...
    Posted to General (Forum) by glus on August 28, 2020
  • Re: Pinnacle studio 23 ultimate wont start

    Your Nvidia card enables HEVC Decode (Import) to Studio.&nbsp; GTX 960 or newer will enable HEVC Decode.&nbsp; For Encode (Export), the Nvidia card alone will likely not be enough.&nbsp; Even with the HEVC Extension from Microsoft installed, you should need a Skylake or newer processor (Intel 6th generation), or AMD Ryzen processor, to enable the ...
    Posted to General (Forum) by glus on August 17, 2020
  • Re: Pinnacle studio 23 ultimate wont start

    Hi malawicarsten,&nbsp; Is this rendering issue new, not observed in 23 before now?&nbsp; You've used all of these source formats before?&nbsp;&nbsp; How does 24 handle those same formats?&nbsp;
    Posted to General (Forum) by glus on August 12, 2020
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