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  • Re: Dazzle import problems after updating to Windows 10 version 20H2 or 2004

    We are indeed working on this, with urgency.&nbsp; The fix for the driver problem affecting AMD is still underway, and we are making good progress.&nbsp; How we can address the preview audio buzz is also in progress.&nbsp;&nbsp; I don't have any kind of firm expected date yet, best guess I can make now is 3 weeks.&nbsp;&nbsp;
    Posted to Import (Forum) by glus on January 8, 2021
  • Dazzle import problems after updating to Windows 10 version 20H2 or 2004

    &nbsp;Recent Windows updates introduced a problem with Dazzle imports, most often described as shaky or trembling preview.&nbsp;&nbsp;To fix the problem:&nbsp;- Download an updated installer, from here:&nbsp; https://pinnaclesys.com/download&nbsp;&nbsp;- Run the downloaded file ''PinnacleForDazzle_ESD.exe''&nbsp;- In the installer, select ...
    Posted to Import (Forum) by glus on December 9, 2020
  • Re: Moving clips

    Thank you Scott for these details.&nbsp;&nbsp;I can't reproduce yet in several attempts, with a few projects.&nbsp; But I will keep trying, I have lots of projects to cause high resource usage and otherwise funny behavior.&nbsp;&nbsp;
    Posted to Movie Editor (Forum) by glus on October 29, 2020
  • Re: unhide imported title layer p24

    Reproduced!&nbsp; Thank you for the details.&nbsp; Bug entered, investigating.&nbsp;
    Posted to General (Forum) by glus on October 19, 2020
  • Re: Re:PSU24 Source corrections.

    There is an open bug about Crop, set to be fixed in the next patch.&nbsp; Straighten is restored in 24.0.2.&nbsp; If there is another rotate option that we dropped, please advise.&nbsp;&nbsp;
    Posted to Library (Forum) by glus on October 16, 2020
  • Re: Re:PINNACLE STUDIO 24 ERRO AO REPRODUZIR SONY XDCAM . Mxf

    Your reported issue is reproducible on Ryzen test PC here.&nbsp; Thank you again for sharing this test clip.&nbsp; Will advise in case I hear about some update on the issue.&nbsp;&nbsp;
    Posted to General (Forum) by glus on October 16, 2020
  • Re: Re:PINNACLE STUDIO 24 ERROR WHEN PLAYING SONY XDCAM .MXF

    Thank you for the clip.&nbsp;&nbsp; I have a preview problem in Color Grading, when the CG tab is selected - see screenshot here.&nbsp; Posted a bug and we are investigating.&nbsp; Applying other effects besides Color Grading, I haven't had any problems yet - tried Selective Color, Fractal Clouds, and 2D/3D editors.&nbsp; EDIT:&nbsp; just ...
    Posted to General (Forum) by glus on October 15, 2020
  • Re: Re:PINNACLE STUDIO 24 ERROR WHEN PLAYING SONY XDCAM .MXF

    It should be.&nbsp; Import, at least.&nbsp;&nbsp; I've just imported 4:2:2 in other formats, AVC and XAVC.&nbsp; I can also import XDCAM, though the ones I have are 4:2:0.&nbsp; In neither case do I see the preview problem reported.&nbsp; @&nbsp;victorvideomaker,&nbsp;If you can share a sample file from your camera, we will look into it ...
    Posted to General (Forum) by glus on October 12, 2020
  • Re: Any developments on 5.1 export

    &nbsp;We're sorry for the negative experience you've had with our Customer Support.&nbsp; We are discussing with CS manager and agents, so that future responses may be more appropriate and informative.&nbsp;&nbsp;&nbsp;Your question was beyond the scope of what we expect of our agents in general, but certainly you should have been directed to ...
    Posted to General (Forum) by glus on September 8, 2020
  • Re: Re:PS24 Time Remapping Keyframe button greyed out if you use the Timeline scrubber

    Thanks.&nbsp; Reproducible here.&nbsp; Posted a bug, for fix in a patch.&nbsp;&nbsp;
    Posted to Movie Editor (Forum) by glus on September 3, 2020
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