Hello all, thank you for your responses! I also think the problem could be related to the fact that the notebook has two graphics cards. But BIOS and drivers are updated and I can see both in Windows and select them per application. The GoPro video files are in 4K with 90fps. I have converted them to 30fps with VLC for a test. The customer is ...

Hi saby, yes, I have tried that. It makes no difference if background rendering is enabled or not.One thing to add: even if I wait for the ''brown bar'' to turn green, playback is not running smooth and the sound has dropouts.

Hello, a customer using Pinnacle Studio 24 has complained about a very slow and freezing preview. If he adds a clip to the timeline, the brown bar stays there for more than a minute and even if finished, the video is not playing without hangs. The CPU is occupied by Pinnacle and the background renderer. It's only a small clip, about 5 minutes. ...