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  • Pinnacle Survey

    Received an email from Pinnacle this AM requesting I fill out a survey this AM. ''Good.'' I thought, ''Company is finally looking for customer feedback. That's still true I guess, but what cracked me up was that even the (Survey Monkey) survey was buggy. Like PSU, it looked really pretty and had lots of options, but it repeatedly told me I had to ...
    Posted to General (Forum) by rkokish on October 15, 2021
  • Re: 22.1 - "L" key dysfunction persists.

    This morning I received email from Nick Glusovich (Quality Assurance Specialist | Digital Media, Corel Corporation) pointing me to a hotfix for the J-K-L bug is Studio 22. Nick said Pinnacle would make it public after I tested it. I did and it works. Halleluiah! I would expect it to be posted within a few days. You will have to be running at least ...
    Posted to Movie Editor (Forum) by rkokish on April 27, 2019
  • Re: 22.2 patch

    Having whined loud and often about the J-K-L bug, I received the email quoted below. Thank you to whichever moderator did this.&gt;&gt; Hi Ron, Your issue was escalated to me by one of the moderators. There was already a bug, but it didn't make the cut for the 22.2 patch. I have discussed couple days ago with our Product Manager and developers. ...
    Posted to General (Forum) by rkokish on April 6, 2019
  • 22.2 patch

    The 22.2 patch is available and installed easily. Open Studio 22. If you don't see an Update message, go to the help menu, check for updates and the rest should be pretty automatic. But . . . I would like to know what it fixed? Certainly not the annoying L-key bug I told them about days after 22 was released, the bug they acknowledged ...
    Posted to General (Forum) by rkokish on April 2, 2019
  • Re: Studio crashes when i click on import

    If the MD waiting room was full a few days in a row I'd conclude there's a bug going around. Probably, not everyone has it; maybe not even a majority. Still, a bug going around, widespread enough to fill the waiting room. This particular bug&nbsp; isn't effecting you and actually, it isn't effecting me. But the waiting rooms still seem pretty ...
    Posted to Import (Forum) by rkokish on January 28, 2019
  • Re: Studio crashes when i click on import

    I'm posting this because I believe Pinnacle monitors this forum. I do not expect or desire a response from the moderator (who really does try to help in the face of seemingly overwhelming bugs). I just want someone from Pinnacle to read this.&nbsp; The string of emails that follows below is absolutely incredible and unfortunately much like strings ...
    Posted to Import (Forum) by rkokish on January 28, 2019
  • Re: Re:22.1 - "L" key dysfunction persists.

    To be fair, I just received the email below from Corel.&nbsp; &nbsp; [click to view image] Sushant Sinha (Corel) Dec 24, 15:22 EST Hello Ron, Thank you for contacting Corel Technical Support. I have reported the issue to the engineering team for investigation. Unfortunately, I do not have an estimate ...
    Posted to Movie Editor (Forum) by rkokish on December 24, 2018
  • Re: Re:22.1 - "L" key dysfunction persists.

    Yes - that's exactly what Studio does on my machine. (Ryzen 2700x on Gigabyte X370 MB, 32 gigs DDR4 @ 3200, nVidia 1070, SSD for OS &amp; scratch &amp; program files, HDD for document &amp; media storage.) I also tried installed on Dell XPS 13. (7th gen i7, 16 gigs ddr3, intelintegrated graphics, 1tb SSD) Studio behaved exactly the same way. ...
    Posted to Movie Editor (Forum) by rkokish on December 24, 2018
  • Re: Re:22.1 - "L" key dysfunction persists.

    Being original poster in this thread, I want to update all of you about this issue. which I pursued with Pinnacle (so called) support. I have a string of 42 (yes FORTY TWO) emails from a tech named Noel Del Rosario. Much of it reads like an Abbott and Costello routine. Remember ''Whos's on First''?&nbsp; If not, google it. It's hillarious, as is ...
    Posted to Movie Editor (Forum) by rkokish on December 24, 2018
  • Re: New Issue, Pinnacle Ultimate 22 Freezing

    Not sure this is helpful, but I feel your pain. Pinnacle Studio is an incredibly powerful non-linear video editor (NLE) for the price and the interface is superb, at least in my opinion. But it is also infamous for being more buggy than most NLE's and yes, tech support couldn't be worse if they tried&nbsp;designng it to be worse. Corresponding ...
    Posted to General (Forum) by rkokish on November 7, 2018
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