I installed PS v23.2.1.297 64-Bit on Windows 11 Home Single Language v22H2 64-Bit.

When I click on Import tab; PS closes automatically.

 I tried Setup --> Control Panel --> Reset --> Reset --> Apply --> OK; but, the problem was not solved.

I deleted C:\Users\ABCD\AppData\Local\Pinnacle_Studio_23\Studio\23.0 folder; but, the problem was not solved. 

Do you have any USB devices connected to the PC - especially webcams or video capture cards?

If so, try unplugging (or disabling) them, start Studio, and if you are then able to get into the Import page without a crash, plug the USB device(s) back in or re-enable them

If, I disable Integrated Webcam and I click on Import tab; then, PS does not close automatically.

But, as soon as, I re-enable the Integrated Webcam; PS closes automatically even if I do not click on Import tab or I switch back to PS from Settings.

 Resolved Partially   

What are you wanting to use the Importer for?

If you are just wanting to import videos, photos, audio files etc. that already exist in folders on the PC, you don't need to use the Import tab at all:

(a) You can right-click in the project bin where you want to import the assets and choose "Quick import..."
or (b) You can drag & drop assets from the Windows file explorer to the project bin

But if you are needing to use the Import tab to acquire video from a Pinnacle Dazzle or Moviebox capture device, DV camcorder (or the webcam!) - you might be able to "sneak up on it":

I'm guessing that on the first use of the Import tab after program installation, the choice of capture source might default to being a webcam or video capture device. But the settings Studio might be trying to apply to the device could be blank, or garbage

1. With the webcam disabled, go into the Import tab, and choose the capture source as "My Computer", use the folder tree to locate any asset (video, picture or photo) and import it (the intention here is to make Studio remember that "My Computer" was the last-used capture source and show it again next time you witch to the Import tab)
2. Close Studio and re-enable the webcam (or plug in a video capture device that you want to use). I vaguely recall that there was an issue with Studio 23, that it would crash if a USB device was connected or removed (I don't recall it being fixed in Studiko 23, but was fixed in later versions)
3. Re-open Studio and try switching to the Import tab; if what I was hoping for in item 1 is true, then hopefully the Import tab will open  at "My Computer" - and the webcam or the Dazzle/Moviebox device or DV camcorder will appear in another tab and you can switch to it.
4. If things still don't work, instead of using Studio to capture the video, try using the MultiCam Capture Lite application; it should work with most webcams and might work with some video capture devices

HTH
Richard

After importing 1 file; the default tab changed to "My Computer".

But, PS closes automatically; if, I re-enable Integrated Webcam! 

dira:

After importing 1 file; the default tab changed to "My Computer".

But, PS closes automatically; if, I re-enable Integrated Webcam!

Starting with the webcam disabled, if you exit Studio, re-enable the webcam and then re-launch Studio:

• Does it still crash if you switch to "Import"?
• If you are wanting to import video from the webcam, does it appear in a tab in the Importer, and is it usable?

If Studio does not crash with the webcam enabled and going into the Import tab (with the last-used source as "My Computer") - but does crash if you try to select the webcam's tab or capture video from it, there could be a device driver or software conflict:

• If the integrated camera's driver is from a third-party (not an inbuilt Windows driver provided by Microsoft), is there a driver update available on the PC manufacturer's website?
• If there is some third-party software (utility or or other app) provided for the camera, is there an update available for it? If you have the installer for any such app (so it's easy to uninstall and reinstall), as a test you could try uninstalling that app to see if it's causing a conflict (for refernce - in this post in a similar thread, that recent contributor was experiencing an issue with a "Canon EOS webcam utility" app (uninstalling that app allowed Studio's Importer to work)

culpanr:

Starting with the webcam disabled, if you exit Studio, re-enable the webcam and then re-launch Studio:

• Does it still crash if you switch to "Import"?

Yes, PS will close automatically. 

dira:

culpanr:

Starting with the webcam disabled, if you exit Studio, re-enable the webcam and then re-launch Studio:

• Does it still crash if you switch to "Import"?

Yes, PS will close automatically.

So I'm guessing that Studio 23 is incompatible with that integrated webcam, its driver, or any utility software/app that was supplied on the PC...

• If you are not trying to capture video from the webcam then just disable it while working in Studio
• But if you are trying to capture video from the webcam to use in Studio, then capture with some other app and import the captureed video file into Studio. For example - does the Pinnacle "MultiCam Capture Lite" app (or even the Windows "Xbox Game Bar" tool) work with that webcam?

If you are in the mood for experimentation, you might try downloading the Pinnacle Studio 26 Trial and see if that will work with the webcam?

Regards,
Richard

Now, PS closes automatically multiple times even if I do not click on Import tab.

I have used fonts, showing local language, in the Movie which I have been editing. 

Is there any possibility that such fonts have been causing the automatic crashes?