My pinnacle 25 crashes frequently. Only 25. I cannot seem to run a project without it crashing. It usually happens when I drag the cursor and scroll through the timeline. The video will scan and then eventually freeze. It does not seem to be restricted to any one video or type of video. If I reopen I can sometimes continue working, but then I may or may not crash again. I can tell I am crashing when the preview window locks. 

I upgraded from Pinnacle 24. I never once had this issue with this version- not once. I have uninstalled, cleaned out the install, redownloaded, and reinstalled. 

I crash in event viewer and receive three faults from the action. They appear related to my graphics card. In the Windows Event Viewer:

First Fault:

Faulting application name: Pinnacle Studio.exe, version: 25.1.0.345, time stamp: 0x62207fd3

Faulting module name: amfrtdrv64.dll_unloaded, version: 30.0.21023.1015, time stamp: 0x62b2d47d

Exception code: 0xc0000005

Fault offset: 0x0000000000029154

Faulting process id: 0x1078

Faulting application start time: 0x01d890bbbe746e32

Faulting application path: C:\Program Files\Pinnacle\Studio 25\programs\Pinnacle Studio.exe

Faulting module path: amfrtdrv64.dll

Report Id: a9d16b17-6304-4a3e-bc7b-43f23ec8b356

Faulting package full name: 

Faulting package-relative application ID: 

Second Fault:

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007ffb2d316b5e

Faulting process id: 0x1118

Faulting application start time: 0x01d890bbc0c72cae

Faulting application path: bad_module_info

Faulting module path: unknown

Report Id: 70920f41-6527-4272-a09f-8c2939d01f11

Faulting package full name: 

Faulting package-relative application ID: 

Third Fault:

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Is this a known thing? I have updated my drivers and like I mentioned prior- no problems from Pinnacle 24 at all. It works great. BUT I bought the upgrade, so I would like to use that, but I can't if I keep faulting like this.

Thoughts?

Windows 10

16 GB ram 

AMD Ryzen 5 1600X Six-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)

VP279 - HDMI (Radeon (TM) Rx 480 Graphics)

 

 

 

--- I doubled my RAM, up to 32 GB. Still crashing. Very frustrating