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Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

Last post 05-13-2022, 22:26 by bcatv99. 4 replies.
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  •  05-11-2022, 12:11 822114

    Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

    We have several versions of Pinnacle 24 in use on various systems, all Windows 10 except one.  One of our interns has a Win 11 laptop that he has been using daily editing since January.  All of a sudden last week, clips played in Pinnacle 24 show an audio graph, but no audio comes out of the speakers or headphone jack.

    Same project works fine in Pinnacle 23 with audio coming out of the speakers.  I have looked at his Pinnacle 24 config and can't find anything he could have clicked on in Pinnacle to mute the audio.   This is the only Windows 11 PC we currently have in use.

     Any ideas?  Thanks!  Brad 

  •  05-11-2022, 13:53 822116 in reply to 822114

    Re:Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

    Check out PS24 slider in Windows audio mixer (loudspeaker icon in Windows taskbar).
  •  05-13-2022, 13:30 822126 in reply to 822116

    Re: Re:Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

    I did and the audio for all other apps, including Pinnacle 23 is ok.  Pinnacle 24 is only app having a problem.  Thank you for the suggestion.
  •  05-13-2022, 13:58 822127 in reply to 822126

    Re: Re:Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

    Below the preview window of PS24, in the controls bar there is a small loudspeaker icon. Might be muted.
  •  05-13-2022, 22:26 822130 in reply to 822127

    Re: Re:Pinnacle 24 on Win 11 - No Audio Playback All of a Sudden

    Thanks - Now I see what you mean!  I will email the videographer who has this laptop and have him check that.  Thanks!
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