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PS25U Goes to Splash Screen then Stops

Last post 04-25-2022, 10:46 by Tony P. 7 replies.
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  •  04-19-2022, 15:43 821773

    PS25U Goes to Splash Screen then Stops

    I have been running PS 25 Ultimate on Windows 10 Home.  I had to re-install windows, then re-install PS25.

    Now, when I click on PS icon, the splash screen appears, then nothing.  I tried the suggestion for changing the shortcut property to use Pinnacle Studio.exe as suggested in this thread: http://forums.pinnaclesys.com/forums/thread/817093.aspx

    But, still getting the same thing. 

    Tried re-installing and repairing.  Same thing.   Also tried installing PS24 (which worked previously).  Same thing.

    How can I figure out what is going on? 

  •  04-19-2022, 15:48 821774 in reply to 821773

    Re:PS25U Goes to Splash Screen then Stops

    Complete reset might solve this issue : rename C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0 to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0.old

    Warning : Studio will be reset to its original state like the very 1st time you installed it.

    Note : if it doesn't solve your problem, you can reverse the reset by deleting the new C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0 and renaming C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0.old to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0
  •  04-19-2022, 15:53 821775 in reply to 821774

    Re: Re:PS25U Goes to Splash Screen then Stops

    Thank you.  Tried the reset.  Got a little past the splash screen to the user experience screen -- then it crashed/stopped/disappeared.

    Is there a way to change the default directory away from c:\documents?  In Windows 10 Home that directory is forced to be an online directory, and that could be causing the problem.  There is no way in Windows 10 (latest version) to un-sync the documents folder from one drive. 

     

  •  04-19-2022, 16:13 821777 in reply to 821775

    Re: Re:PS25U Goes to Splash Screen then Stops

    SomebodySysop:
    In Windows 10 Home that directory is forced to be an online directory, and that could be causing the problem. 

    1st time that I read this.

    Do you have some sources to share ?

  •  04-19-2022, 16:26 821779 in reply to 821777

    Re: Re:PS25U Goes to Splash Screen then Stops

    Here is my version of windows:

    Edition Windows 10 Home

    Version 21H2

    Installed on ‎4/‎18/‎2022

    OS build 19044.1645

    Experience Windows Feature Experience Pack 120.2212.4170.0

    You can google "unsync folder from one drive" to see the recommended procedure.  This is what I get when I try and unsync the document folder: https://drive.google.com/file/d/18yZ01JxTnl7j4aMx_pnO4MqjVkWQONiU/view?usp=sharing

    Furthermore, I discovered that I can start PS25U if I right click the icon and "run as administrator". 

    I don't have solid evidence that there is a connection between failure and document folder as I went into control panel and switched everything out of c:\documents -- and still can't start PS25U unless I "run as administrator". 

     

  •  04-25-2022, 10:20 821845 in reply to 821773

    Re: PS25U Goes to Splash Screen then Stops

    I just installed PS 25 ULT on a Windows 11 machine and had this problem. I recently bought a Canon R5 and installed the EOS utility that transfers images over WI-FI and updates firmware. It automatically starts when Windows 11 starts and runs in the System Tray. I quit the program and installed PS ULT 25. It starts and runs normally. Whenever I start the Canon EOS utility, PS stops at the splash screen. It appears that something is conflicting with the Canon software.

     

    Bill Byrnes

    billbyrnes@live.com 

  •  04-25-2022, 10:26 821846 in reply to 821845

    Re: PS25U Goes to Splash Screen then Stops

    I already heard about the same situation with Canon software screwing up Pinnacle Studio.
  •  04-25-2022, 10:46 821847 in reply to 821845

    Re: PS25U Goes to Splash Screen then Stops

    BillByrnes:

    Whenever I start the Canon EOS utility, PS stops at the splash screen. It appears that something is conflicting with the Canon software.

    .... or the Canon software is conflicting with Pinnacle..... 

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