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unable to install

Last post 04-07-2022, 18:39 by lzielen. 3 replies.
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  •  04-01-2022, 14:10 821465

    unable to install

    Hello all,

    while insatlling Studion 25 got this error;.

     

    we encountered a problem while installing en_.net_framework_4.8_full_x86_x54

    please restart and retry the install process.  


    Have tried a reboot, but no change.

    I'm using Win10 which is up to date.

    Any thoughts most appreciated.

     Kind regards

     Dan 

     

  •  04-01-2022, 15:13 821468 in reply to 821465

    Re:unable to install

    Hi Dan and welcome to this forum.

    Make sure to have any security software like anti-virus disabled during installation.

  •  04-01-2022, 17:15 821469 in reply to 821465

    Re: unable to install

    dandan88:
    we encountered a problem while installing en_.net_framework_4.8_full_x86_x54

    please restart and retry the install process.

    The error might be because a newer version of the .NET Framework is already installed, and Studio's setup hasn't recognised that and tries to run the older .NET Framework installer (which "does nothing" and returns a result code that Studio's installer thinks is "failure")

    If you simply dismiss the error dialogue box, does the Studio installation continue?

    If the Studio installation stops because of the .NET error and does not carry on when the error dialogue is dismissed, you could try running the .NET Framework installer manually before running the Studio installer (you'll find it in the 64bit\Prerequisites folder on the install disc or download).

    HTH
    Richard

  •  04-07-2022, 18:39 821544 in reply to 821469

    Re: unable to install

    I clicked on OK in the error message box and the installation continued.  Thank you Richard.
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