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PS25 Ultimate Import crashes [Solved]

Last post 03-31-2022, 19:58 by oceanol. 7 replies.
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  •  03-30-2022, 12:37 821429

    • oceanol is not online. Last active: 06-07-2022, 17:51 oceanol
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    PS25 Ultimate Import crashes [Solved]

    With a project on the Timeline, I choose "Import" tab.

    Import screen appears, with the folder "My Computer" highlighted. The large field, however, says: No Device Found." 

    (Formerly a list of computer folders appeared).

    I select the "Scan for Assets" tab. Nothing happens, or the program crashes.

    If I switch back to "My Computer" tab, a list of computer folders appears.

    However, no choice can be made. Or the program crashes.

    I have deleted render files. I don't have "Watchfolders" enabled.  Pinnacle 23 resides on the same computer as Pinnacle 25. 

    CW

    Click Username for computer specs.  

     

     

     

     

     

  •  03-30-2022, 12:53 821430 in reply to 821429

    Re:PS25 Ult Import crashes

    Is Quick import working ?
  •  03-30-2022, 13:32 821431 in reply to 821430

    • oceanol is not online. Last active: 06-07-2022, 17:51 oceanol
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    Re: Re:PS25 Ult Import crashes

    I don't see Quick Import by that name in Pinn 25, but Control+ l has the same result as the Import tab.

    Basically the program declines to "scan for assets."

  •  03-30-2022, 14:00 821433 in reply to 821431

    Re: Re:PS25 Ult Import crashes

    In the Edit tab, in the library there is a small icon representing a folder with a +.

    Or drag n drop any files from Windows Explorer to the library.

    That s what Corel calls Quick import. 

    Sorry, I m not in front of a computer right now, so can t post any screenshot to show you.

     Anyone else could show Christian what I m talking about ? 

  •  03-31-2022, 12:09 821452 in reply to 821433

    • oceanol is not online. Last active: 06-07-2022, 17:51 oceanol
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    Re: Re:PS25 Ult Import crashes

    Yes, Quick Import works. It appears to have a folder with an arrow, rather than a Plus sign.

    But I'd like to sort out what's wrong with standard "Import," which has more options.  

     


  •  03-31-2022, 12:13 821453 in reply to 821452

    Re: Re:PS25 Ult Import crashes

    I suggest a complete reset of Studio : rename C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0 to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0.old

    Warning : Studio will be reset to its original state like the very 1st time you installed it.

    Note : if it doesn't solve your problem, you can reverse the reset by deleting the new C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0 and renaming C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0.old to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_25\Studio\25.0

  •  03-31-2022, 12:15 821454 in reply to 821452

    Re: Re:PS25 Ult Import crashes

    oceanol:

    Yes, Quick Import works. It appears to have a folder with an arrow, rather than a Plus sign.

    Yes, my bad.

  •  03-31-2022, 19:58 821457 in reply to 821454

    • oceanol is not online. Last active: 06-07-2022, 17:51 oceanol
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    Re: Re:PS25 Ult Import crashes

    The Reset worked. Thanks.

    CW 

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