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MultiCam Capture Upgrade Won't install

Last post 12-29-2021, 7:01 by saby. 15 replies.
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  •  11-29-2021, 16:40 818686

    MultiCam Capture Upgrade Won't install

    I purchased the upgrade so I can capture video from my old video camera but setup says it can't find a compatible version of Pinnacle Studio. I just purchased and installed Studio 25 on my Windows 10 Home 64 bit machine so looking for some help.

    Thanks in advance. 

  •  11-30-2021, 2:38 818693 in reply to 818686

    Re: MultiCam Capture Upgrade Won't install

    What's the exact name of the file that you have downloaded ?
  •  12-01-2021, 7:22 818738 in reply to 818693

    Re: MultiCam Capture Upgrade Won't install

    MultiCam_Capture_1.2.5.489.exe

    I downloaded from the link supplied in the email after my purchase. 

  •  12-01-2021, 13:35 818751 in reply to 818738

    Re: MultiCam Capture Upgrade Won't install

    Read your Private message inbox.
  •  12-02-2021, 11:10 818768 in reply to 818751

    Re: MultiCam Capture Upgrade Won't install

    Hello, I'm having the same problem with the same file downloaded. I purchased the full-feature MultiCam Capture. It's failing to recognize my Pinnacle Studio 25. I would appreciate help on this. Thanks!
  •  12-02-2021, 12:00 818771 in reply to 818751

    Re: MultiCam Capture Upgrade Won't install

    I'm surprised they haven't got this sorted yetGeeked
  •  12-02-2021, 12:13 818774 in reply to 818768

    Re: MultiCam Capture Upgrade Won't install

    Zeus Greek:
    Hello, I'm having the same problem with the same file downloaded. I purchased the full-feature MultiCam Capture. It's failing to recognize my Pinnacle Studio 25. I would appreciate help on this. Thanks!

    Read your private message.

  •  12-02-2021, 15:53 818789 in reply to 818774

    Re: MultiCam Capture Upgrade Won't install

    Hi Saby, I responded to you in the email you sent me. Thanks for your help! Cheers...
  •  12-02-2021, 16:00 818790 in reply to 818789

    Re: MultiCam Capture Upgrade Won't install

    Yes I saw it. Thanks for your answers. It helps Corel figuring out why they are delivering the wrong version when purchased In app.
  •  12-03-2021, 15:55 818819 in reply to 818790

    Re: MultiCam Capture Upgrade Won't install

    They made sure that all the servers have been updated. Nobody should no longer have this problem.
  •  12-20-2021, 14:30 819321 in reply to 818768

    Re: MultiCam Capture Upgrade Won't install

    I've got the exact same problem. Is there a solution?
  •  12-20-2021, 14:36 819322 in reply to 819321

    Re: MultiCam Capture Upgrade Won't install

    From where and when is your download ?
  •  12-29-2021, 5:34 819443 in reply to 819322

    Betreft: Re: MultiCam Capture Upgrade Won't install

    Same problem here. Purchased it last week. When ik want to open it in Studio 25 ultimate clicking on import-multicame capture, the program shut's down. 

    The name of the file is:  MultiCam_Capture_1.2.5.489

    Does anyone have a solution? 

  •  12-29-2021, 6:00 819446 in reply to 819443

    Re: Betreft: Re: MultiCam Capture Upgrade Won't install

    How did you purchase it ? In-app, via the Pinnacle Studio's home page or from the website ?
  •  12-29-2021, 6:10 819447 in reply to 819446

    Betreft: Re: Betreft: Re: MultiCam Capture Upgrade Won't install

    From the website
  •  12-29-2021, 7:01 819449 in reply to 819447

    Re: Betreft: Re: Betreft: Re: MultiCam Capture Upgrade Won't install

    Read your private message inbox.
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