Went to put some text into a project & on clicking the title button this message popped up, tried resetting studio but still nothing so think i'll have to do a repair install, this is on the laptop

Have you tried Reset yet? I'd try that first before doing anything else.

What do you find into C:\Users\Public\Documents\Pinnacle\Studioxy\Content\MotionTitles\-Special   ?

There should be BlankTitle.Title.axt and BlankTitle.Title.png

If BlankTitle.Title.axt is missing, this is the cause of the problem.

Tony P:

Have you tried Reset yet? I'd try that first before doing anything else.

yeah tried reset with no joy

saby:

What do you find into C:\Users\Public\Documents\Pinnacle\Studioxy\Content\MotionTitles\-Special   ?

There should be BlankTitle.Title.axt and BlankTitle.Title.png

If BlankTitle.Title.axt is missing, this is the cause of the problem.

 

Hi Yann

both are there, see screenshot

Do you have only one Content folder on your machine ?

I want to make sure that you're looking into the right one.

saby:

Do you have only one Content folder on your machine ?

I want to make sure that you're looking into the right one.

Yep that's the only content folder that i can see, also if i look in the library, a whole load of other titles have disappeared as well, the attached screenshot is on the laptop

kiteflyer:

saby:

Do you have only one Content folder on your machine ?

I want to make sure that you're looking into the right one.

Yep that's the only content folder that i can see, also if i look in the library, a whole load of other titles have disappeared as well, the attached screenshot is on the laptop

And this is on the desktop

In this screenshot the path for My Titles is C:\Users\Martin Reading\onedrive\Documents\Pinnacle...

In your previous screenshot the path was including onedrive too ?

saby:

In this screenshot the path for My Titles is C:\Users\Martin Reading\onedrive\Documents\Pinnacle...

In your previous screenshot the path was including onedrive too ?

no no one drive on the screenshot showing the contents of content folder

kiteflyer:

saby:

What do you find into C:\Users\Public\Documents\Pinnacle\Studioxy\Content\MotionTitles\-Special   ?

There should be BlankTitle.Title.axt and BlankTitle.Title.png

If BlankTitle.Title.axt is missing, this is the cause of the problem.

 

Hi Yann

both are there, see screenshot

This doesn't include one drive as it's public

kiteflyer:

Tony P:

Have you tried Reset yet? I'd try that first before doing anything else.

yeah tried reset with no joy

How did you do it ?

Have you tried installing in the Bonus Content folder the necessary missing content? TitleExtreme?

saby:

kiteflyer:

Tony P:

Have you tried Reset yet? I'd try that first before doing anything else.

yeah tried reset with no joy

How did you do it ?

reset from control panel, memory say's there is another way but i can't remember how, I'll have a look in my PS24 bible

Tony P:

Have you tried installing in the Bonus Content folder the necessary missing content? TitleExtreme?

Remind me how please Tony

Here is how to do another RESET.

Where you have your installation files when you initially downloaded the software to install. Go to this folder 64bit\BonusContent/TitleExtreme and see if you can run TitleExtreme.msi

Is your content, titles & ps assets, on onedrive?  I can't imagine that working

acsscott:

Is your content, titles & ps assets, on onedrive?  I can't imagine that working

No, public folders aren't on one drive, this has only just happened which makes it really puzzling

Ok done a repair install with this message at the end, actually popped up in grey boxes twice while doing the repair, any more ideas

I would then use Revo Uninstaller Free to uninstall, then Ccleaner to clean the registry.

Tony P:

I would then use Revo Uninstaller Free to uninstall, then Ccleaner to clean the registry.

 

yeah I've got both of those, will have a go tomorrow, thanks  Tony

An alternative (maybe less destructive?) to CCleaner would be to use the Pinnacle "Regdelete" tool" (there was a new release that included cleaning for PS24)

FWIW - unless you are careful during Windows 10 setup, OneDrive is automatically set as the default save location for all user documents, pictures etc. If that has happened to you, you can "undo" that in the OneDrive settings, then manually move the files out of their folders under OneDrive back to "where they should be"

Also, there seem to have been issues in the past with OneDrive moving random files/folders to the recycle bin - don't know if/when those issues were fixed...

Regards,
Richard

Richard, where can the Regdelete tool be found?

Tony P:

Richard, where can the Regdelete tool be found?

Here

Thanks!