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source window not shown

Last post 11-15-2020, 1:54 by kungtolle. 4 replies.
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  •  11-14-2020, 7:53 807578

    source window not shown

    Hello, I have a problem with the source window in Pinnacle studio 24, The video from the timeline is not shown in the source window. I have downloaded the newest graphics for my Gigabyte Geforce GTX 1650 and the newest directx but still no image. Can anybody help me?, its working fine in wondershare filmora 9. Please help


  •  11-14-2020, 9:50 807580 in reply to 807578

    Re: source window not shown

    Sorry to hear of your problem.

    First, I strongly suggest you fill out your user profile. That is the first place most of us go to see what your computer specs are... like mine listed below in my signature.

    Second. Have you tried loading the Sample project? On the top toolbar, ?>Load sample movie. Does that display correctly?

    Third, what is the source file? What created it? Is it a HEVC file?

    Fourth, have you tried turning OFF Hardware Acceleration?  Control Panel>Export and Preview....

  •  11-14-2020, 15:45 807598 in reply to 807580

    Re: source window not shown

    thank you so much for your help, I will try the things you suggested and fill out my user profile. Thank you 
  •  11-14-2020, 16:03 807599 in reply to 807598

    Re: source window not shown


    Also, you can try Reset..... Control Panel>Reset

  •  11-15-2020, 1:54 807610 in reply to 807580

    Re: source window not shown

    Thank you for all your advice, I will try them and I will fill out my user profile, Thank you again
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