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HEVC missing

Last post 10-24-2020, 1:31 by saby. 4 replies.
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  •  10-24-2020, 0:13 806972

    HEVC missing

    I had and I was exporting with HEVC before I upgraded PS 24 Ult from 23 Ult. Did it get removed during the upgraded? I saw the windows link for it on another thread and tried using both my PS 23 and 24 codes. no go. I should not have to pay for it again. Do I need to get a support ticket to fix this?  
  •  10-24-2020, 0:26 806973 in reply to 806972

    Re: HEVC missing

    You should see h.265 under export format.  That is HEVC.
  •  10-24-2020, 0:37 806974 in reply to 806973

    Re: HEVC missing

    Chatted with support and got it fixed. I guess it was not activated after I upgraded to 24? But HEVC is there now. 
  •  10-24-2020, 1:10 806975 in reply to 806974

    Re: HEVC missing

    What steps did you take to activate it so others in the forum can benifit if it happens to them?
  •  10-24-2020, 1:31 806977 in reply to 806975

    Re: HEVC missing

    Yes, please, answer Scott's question.

    AFAIK, there is nothing to activate to be able to export in HEVC, except installing the HEVC extension by Microsoft.

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