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error loading S12/S14 importer

Last post 10-28-2020, 15:07 by culpanr. 7 replies.
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  •  10-01-2020, 18:14 806136

    error loading S12/S14 importer

    Hi 



     

    i have an older short movie with some pictures and video in studio 14 that i would like to import to studio 19 but gives me this error message .  How can i fix this?  Message below .Thank you

    error loading S12/S14 importer

     

  •  10-02-2020, 14:01 806178 in reply to 806136

    Re:error loading S12/S14 importer

    Hello,

    How did you attempt to open it in PS19 :

    • File Menu, Open
    • or File Menu, Import previous Pinancle Studio projects
    ?
  •  10-02-2020, 16:50 806189 in reply to 806136

    Re: error loading S12/S14 importer

    Yes, that is how I opened p19.  
  •  10-02-2020, 18:03 806193 in reply to 806189

    Re: error loading S12/S14 importer

    I opened it like

     File Menu, Import previous Pinancle studio project. 

     

  •  10-27-2020, 15:41 807092 in reply to 806193

    Re: error loading S12/S14 importer

    Hi Saby

     


    i'm still having the same problem with this  error message.  

    error loading S12/S14 importer 

    Any suggestion how how to import the P14 to P19.  i have done it before successfully but know i keep getting that error msge.

     

    Any help would be  appricated.

     

    Thank you 

  •  10-28-2020, 6:06 807099 in reply to 807092

    Re: error loading S12/S14 importer

    Jarles:
    i'm still having the same problem with this  error message.  

    error loading S12/S14 importer 

    Any suggestion how how to import the P14 to P19.  i have done it before successfully but know i keep getting that error msge.

    Have you tried any steps to troubleshoot or repair Studio 19? My guess is that because the "import previous version Studio projects" feature has worked in the past, that something has become corrupted in Studio 19's settings, in the library database, or in the program itself... Suggested steps (in increasing order of "severity")

    1. Do a "database reset" using the "Reset" button in Studio's control panel (this should not lose any database content, just resets all settings to their defaults)
    2. Do a "drastic" database reset ("delete everything and start over") by renaming or deleting Studio's database folder tree + all contents in your (hidden) AppData folder (C:\Users\<your_user_name>\AppData\Local\Pinnacle_Studio_19). Renaming the folder to something such as Pinnacle_Studio_19_old instead of deleting it outright would allow you to put back the old contents if the creaton of a brand-new database did not fix the issue (saves having to re-import all the media that you want to carry on using...). Note: If you can't see the AppData folder, you may need to adjust the Winfows File Explorer settings to show hidden files.
    3. Perform a "repair install" of Studio 19
    4. Uninstall Studio 19 and reinstall it
    HTH
    Richard
  •  10-28-2020, 14:08 807103 in reply to 807099

    Re: error loading S12/S14 importer

    Hi Richard


    Itried all the steps and same error message. 

    When uninstalled P19 and then reinstalled P 19 in finally worked.

     

    Thank you for you help. 

  •  10-28-2020, 15:07 807104 in reply to 807103

    Re: error loading S12/S14 importer

    Glad that things are working again - here's hoping that they keep working Smile
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