Hi,
I bought the upgrade from PS21 to PS24 (both Ultimate). When trying to install 24, I get to the screen for the license key, enter the license key, and hit next. Nothing happens - it just hangs there forever until I close it - no errors or anything. If I close out and do it again, but enter my PS21 key, I get an invalid key error. No error with the correct key, but it just hangs there. I left it for two hours and came back to the same screen.. I have a good Internet connection (I am posting here, afterall), I did contact support, but they have not been able to help ('download the installer' , 'Use your PS24 key' - I had actually sent a screen shot including the first characters of each section of the key) , so I am getting a bit frustrated - it has been a week now. My machine is an I7 with 32 GB RAM,and an NVIDIA GTX graphics card, so resources should not be an issue. I also tried uninstalling PS21 - same thing. Reinstalled 21, 21 worked fine. 24 still won't install. Also, I tried installing as admin as well as under UAC - no difference. Has anyone run into this or does anyone have any recommendations? Thank you.