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PS19 - Export Crashing

Last post 06-09-2020, 16:53 by acsscott. 5 replies.
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  •  06-08-2020, 18:41 800469

    PS19 - Export Crashing

    We're having a very serious crash with PS19 that we can't figure out.  I've tried to compile the video on three different machines and all three machines are crashing at the same spot.

    The error that we're getting is the following:

    "The export process has experienced problem with the
    timeline and has been canceled. (0xE1000005) 
    4739/8306 @00:03:09:14 [00:00:00:00-00:05:32:06]"

    What could be causing this?

  •  06-08-2020, 21:26 800471 in reply to 800469

    Re: PS19 - Export Crashing

    What is at 00:03:09:14 on the timeline?
  •  06-08-2020, 22:57 800473 in reply to 800471

    Re: PS19 - Export Crashing

    It's right in the middle of a scene where we have a background image and two other MP4 videos overlaying the picture.  Both of the videos are using a 3-D effect, a 2-D effect, Pan and Zoom and Color Correction.
  •  06-09-2020, 0:16 800474 in reply to 800473

    Re: PS19 - Export Crashing

    I would make that scene a separate project,  export it, then load that exported clip into your original project replacing the scene.
  •  06-09-2020, 14:22 800506 in reply to 800474

    Re: PS19 - Export Crashing

    We tried that and it still kept on crashing.  I went to a friend's house who is running PS21 Ultimate and it compiled without any issues.  It took 45 minutes to compile a 5 minute video but it compiled.  So I just purchased PS23 Ultimate and will upgrade our three production machines to PS23 64-Bit to see if that solves the problem. 

  •  06-09-2020, 16:53 800526 in reply to 800506

    Re: PS19 - Export Crashing

    I would try running the source clip that is causing the problem through handbrake and change the format, and then use the new clip in your project.
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