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Is it safe to install the re-issued 23.2 Patch?

Last post 08-06-2020, 18:06 by Candive. 7 replies.
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  •  05-24-2020, 0:56 799899

    Is it safe to install the re-issued 23.2 Patch?

    I downloaded/installed the original 23.2 patch and it made audio files from the timeline suddenly stop and move around in the exported files. Corel pulled the patch so I did a complete cleanup/uninstall/reinstall of 23.1.

    Did the new patch fix the audio issues? Is it now safe to install?

  •  05-24-2020, 3:34 799906 in reply to 799899

    Re: Is it safe to install the re-issued 23.2 Patch?

    23.2.1.297 did not fix the audio issues. I'm having the same problem. Something is going wrong with the audio.
  •  05-24-2020, 3:34 799907 in reply to 799899

    Re:Is it safe to install the re-issued 23.2 Patch?

    The 23.2.1.297 patch added only 2 fixes introduced by 23.2.0.290 :

    • PS23 can't launch
    • Crash if export is canceled

     

  •  05-24-2020, 12:51 799936 in reply to 799907

    Re: Re:Is it safe to install the re-issued 23.2 Patch?

    Thanks for the replies. Guess I'll just stay on 23.1 until they get the audio issues straightened out.
  •  07-17-2020, 13:56 801792 in reply to 799936

    Re: Re:Is it safe to install the re-issued 23.2 Patch?

    Hotfix has been released for this issue:

     

    https://support.corel.com/hc/en-us/articles/360051969413-Pinnacle-Studio-23-Audio-Drop-Out-During-Timeline-Playback?source=search 

  •  07-21-2020, 16:41 801879 in reply to 801792

    Re: Re:Is it safe to install the re-issued 23.2 Patch?

    Hello     I have PU 23.2.1.297 which had the audio dropout problem.  I made a very short axx file with the error and sent it to Corel.  Not sure whether it was used but after installing the patch labeled "Hotfix_PS23_Audio_Drop_Out the error has been resolved  --  that is, the small test case did not work before I installed the patch and did work correctly after I installed the patch.  I suppose that does not guarantee it fixed it for the other example I read about here but I suggest making the fix.  It did not seem to cause any other problems but I have not launched an extensive project to see for sure.   
  •  08-05-2020, 10:45 802268 in reply to 801879

    Re: Re:Is it safe to install the re-issued 23.2 Patch?

    I've installed that Hotfix and it seems to have resolved the major issue of the audio cutting out, but I'm still experiencing some lingering audio problems.  There's often a hiccup between audio clips, which does carry through into the exported project. 

    Has anyone else experienced this?

    Also, I've tried rolling back Pinnacle to v23.1, but I've purchased the software online, so the only method I have to install the software is to use the link provided on my receipt, which is ust a download link to the current version online.  Every time I attempt to install "23.1," it automatically updates to 23.2.  Does anyone have a hot tip to get 23.1 installed?

  •  08-06-2020, 18:06 802333 in reply to 802268

    Re: Re:Is it safe to install the re-issued 23.2 Patch?

    Perhaps you could supply a sample. Is the hiccup created if you just cut a sound clip or are these two separate clips?
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