I have a MP4 movie that is 2 hours long and it appears that the rendering software hangs at about 25 to 30 minutes no matter if it is a movie or DVD and what rendering I pick Cuda, Intel, AMD. Any ideas?

 Thank you you for your assistance.

Craig

CraigJP:

I have a MP4 movie that is 2 hours long and it appears that the rendering software hangs at about 25 to 30 minutes no matter if it is a movie or DVD and what rendering I pick Cuda, Intel, AMD. Any ideas?

 Thank you you for your assistance.

Craig

Try deleting the render files.

By Rendering do you means Playback Optimisation or Export?

I have tried that and still a no go.

 

I am referring to playback optimization.

Sometimes when it hangs I have to go into task manage to close PS and also the rendering software. Often I have to restart the system in order to get PS to start again.

 

You know that the Plackback optimisation is just that, for smooth Playback in the editor? You don't need it to complete to export the file.

You may not even need it active if you have a powerful computer or working in SD. Some setups will only need it at 50% or so to get the transitions and effects to render.

There are a number of things that can stall the PO. If it stalls on a particular clip every time, is there an effect on that clip that might be the cause (some of the older effect can do this in particular)

If you have the PiP or Crop control activated, PO rendering pauses.

If you have a stablise effect that hasn't completed the analyze phase it will be working in the background. A nested project may also be doing that - it may be rendering but there is no sign that it is.

Open the task manage and see if there is any significant CPU usage when you think it has locked up.

 

The file is a MP4 recording of a Zoom meeting (remote baby shower) and while I am trying to edit it into sections, the rendering is taking place. Once the rendering gets to 25 to 30 minutes, the whole PS system hangs. When I open task manager and look at all active tasks, the CPU utilization is 0 to 3 and the task list shows PS and the rendering tasks at 0. When I open the Applications tab it shows PS as not responding. I have waited over a half hour one time to see if it was just working through something. The tasks I am looking at are NGStudio.exe, RenderService.exe , and BGRND.exe

There are no special effects or anything else in the MP4 file.

Thank you everyone for your continued help in trying to solve this

Ah, if you had said that you were using Zoom files in your original post I would have given you a different answer.

Studio doesn't work well with those files at all - they will not have a fixed frame rate.

You could turn of the PO rendering entirely in the Control Panel/Export and Preview - PO to zero. Now you may be able to complete the edit and export, but from other reports I suspect the audio will go out of sync.

I suggest you convert them to a proper file with something like Handbrake before you even start editing.

Okay, I downloaded HandBrake and tried to convert the movie with it in the "standard" Peak Framerate and Constant Framerate. In both cases the audio goes out of sync with the video. This seems to be a dead end solution unless you have a solution for this.

 

Not really. Zoom files are a relativly new thing and I've flagged up the issue with Pinnacle. A cursory google search seems to indicate that a simple editor such as Microsoft Photos Video editor can handle them.

Let's hope Pinnacle do something about this.