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PS 23.2.1.297 Audio Drop out

Last post 08-31-2020, 21:36 by jghaggerty. 36 replies.
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  •  05-18-2020, 16:53 799595

    PS 23.2.1.297 Audio Drop out

    Anyone having an issue with mp3 audio/music tracks dropping out after 34-36 seconds of continuous play on preview?  If you pause it and play it again, it starts playing the audio track, then drops out again after 34-36 seconds.  Pause it, start play again and it plays fine for another 34-36 seconds, then the audio track drops out again.

    I've moved the track to the top or bottom of the timeline, no difference.  I placed multiple copies of the track above and below one another on the timeline, and they all stop at the same time.

    When you export the project, the audio drops out after 34-36 seconds of play and never restarts. 

    The same project opens and works fine in PS21.5 


  •  05-18-2020, 16:56 799596 in reply to 799595

    Re:PS 23.2.1.297 Audio Drop out

    Read this : http://forums.pinnaclesys.com/forums/thread/798620.aspx
  •  05-18-2020, 17:11 799599 in reply to 799596

    Re: Re:PS 23.2.1.297 Audio Drop out

    Well, I read the posts.  Thanks for the info and links to posts.  I saw them go by the last couple weeks.  Should have paid more attention. Turns out Corel didn't "Roll back the patch" on 5/15/20.  It just downloaded today 5/18/20 and installed, and broke PS23. Nice

    I wonder what files or directory I need to restore from my backup to fix it without leaving a bunch of trash in the registry?  That or just wait until a patch/fix for it. I don't really have any pressing projects right now.

  •  05-18-2020, 17:27 799600 in reply to 799599

    Re: Re:PS 23.2.1.297 Audio Drop out

    I have .297 and everything is where it is suppose to be right now.

    I also tossed in several mp3's from different sources, and they all played back continuously without any drop outs. 

  •  05-18-2020, 17:37 799601 in reply to 799595

    Re: PS 23.2.1.297 Audio Drop out

    Have you tried using WAV format.
  •  05-18-2020, 20:37 799606 in reply to 799601

    Re: PS 23.2.1.297 Audio Drop out

    I just dropped a wav file on the timeline above the mp3 file with the same starting point.  They both drop out at the same time.  34-36 seconds after they start.

     

  •  05-18-2020, 20:50 799607 in reply to 799606

    Re: PS 23.2.1.297 Audio Drop out

    ok, this is strange.

    Test #1:

    I placed a wav file on track 1 starting at 01:04 seconds

    The mp3 file on track 4 starts at 00:54 seconds

    The wav file stops playing around 01:29 - 01:31 seconds.  It stops half the time it is further down the timeline. The mp3 file stops playing at 01:34 - 01:37

    Test #2:

    I placed a wav file on track 1 starting at 01:24 seconds

    The mp3 file on track 4 starts at 00:54 seconds

    Both the wav file and mp3 file stop playing at 01:34 - 01:37 

    Crazy 


  •  05-18-2020, 21:12 799608 in reply to 799607

    Re: PS 23.2.1.297 Audio Drop out

    If I put either the wav file or the mp3 file on a new movie timeline at 00:00, the preview plays the entire 03:15.29 song fine.

    If I put the mp3 file on a new movie timeline at 00:54, like the problem project, the preview plays the entire 03:15.29 song fine. 

     

  •  05-18-2020, 21:16 799609 in reply to 799608

    Re: PS 23.2.1.297 Audio Drop out

    Back to the problem project:

    It stops playing at the start of a video clip.

    If I start the preview with the cursor at the beginning(Red Arrows) of the mp3 file, it stops playing the wav file at the start of one video clip, and stops playing the mp3 file at the start of another video clip.  See Red arrows.

    If I start the preview with the cursor at the beginning(Blue Arrows) of the wav file, both files stop playing at the beginning of the same video clip. See Blue arrows.

     


  •  05-18-2020, 21:22 799610 in reply to 799609

    Re: PS 23.2.1.297 Audio Drop out

    If I mute the audio on the track with the video clips on it, both music tracks play perfectly all the way through when preview is started with the cursor at the beginning of the mp3 audio file.

    The problem has something to do with mixing in the audio from the video clips stopping/muting the audio from other tracks. 


  •  05-18-2020, 21:49 799611 in reply to 799600

    Re: Re:PS 23.2.1.297 Audio Drop out

    Tony P:

    I have .297 and everything is where it is suppose to be right now.

    I also tossed in several mp3's from different sources, and they all played back continuously without any drop outs. 

    If projects were just that simple......   Your response had me questioning myself, so I dug in further.  You know I value your opinion and thoughts.  I was going to send you my mp3 file to try after reading your post, but it turns out not to be the mp3 file causing the issue.

    I was enjoying PS23 until it wanted to update today.  I had only used it a couple hours since I purchased and installed it.  It was almost a pleasure to use.  Way faster and more responsive than PS21.5.  It was keeping up with everything I was throwing at it on a 1080p30 project.  I was impressed.  Then everything went to a steaming pile of you know what after the update.  Should have known better.  I thought the latest patch fixed the audio sync problem so I was like sure, lets fix it.

    At least I wasn't working on anything important.  Just entertaining myself after turning my computer on to screen capture the control panel screen to compete with Yann's technical documentation abilities, rather than just a text post.  I should have known better.....  He's good.  He makes it look so simple. Ha.

  •  05-19-2020, 7:17 799628 in reply to 799611

    Re: Re:PS 23.2.1.297 Audio Drop out

    So you are saying it's the update to .297 that caused the problem?

    If you don't mind, if you can create a package and send it to the cloud, I could download it and test.

  •  05-19-2020, 11:11 799642 in reply to 799628

    Re: Re:PS 23.2.1.297 Audio Drop out

    Yes.  Sending you a private message with the package download info.
  •  05-19-2020, 12:54 799657 in reply to 799642

    Re: Re:PS 23.2.1.297 Audio Drop out

    Even if you just repeat a single video clip over and over, the audio drops out at the start of a video clip nearest the 34-36 second mark.
  •  05-19-2020, 12:55 799658 in reply to 799657

    Re: Re:PS 23.2.1.297 Audio Drop out

    It not only drops out during preview, but during Export as well.  Probably all formats, but I only tried MTS.
  •  05-19-2020, 13:50 799664 in reply to 799658

    Re: Re:PS 23.2.1.297 Audio Drop out

    I picked out a different video clip from track #2 and placed it end to end repeating on the timeline.  I click on the first video clip so the cursor moves to the start of that clip, then preview play.  The mp3 file audio on tract #4 stops at 01:29.28, and the wav audio on track #1 stops at 01:37.18
  •  05-19-2020, 16:09 799680 in reply to 799664

    Re: Re:PS 23.2.1.297 Audio Drop out

    The audio is dropping out. Yes. And it's not quite predictable when and where.

    Pressing play again will cause it to start playing.

    So far, I've moved the top audio to under the video clips. It still drops out. 

    Tomorrow, I will use my mp4 files and see what happens. 

  •  05-19-2020, 16:27 799682 in reply to 799680

    Re: Re:PS 23.2.1.297 Audio Drop out

    It's like it double buffers/renders 36 seconds of audio for preview and export, but forgets to trigger/flag that the  current playout buffer is running out to build and fill the other buffer and swap.. or maybe just not swapping buffers.
  •  05-19-2020, 16:38 799685 in reply to 799682

    Re: Re:PS 23.2.1.297 Audio Drop out

    My guess is that it has something to do with the fix for trying to keep the audio in sync with the video.  I don't think I installed the patch right before .297, so it could have creeped in that patch.
  •  05-19-2020, 16:58 799686 in reply to 799685

    Re: Re:PS 23.2.1.297 Audio Drop out

    Maybe.... I don't know. Above my brain pay. I haven't used MTS for several years now, going with the mp4 that Panasonic produces. So I'll test it with those and see what happens.
  •  05-20-2020, 13:56 799728 in reply to 799685

    Re: Re:PS 23.2.1.297 Audio Drop out

    acsscott:
    My guess is that it has something to do with the fix for trying to keep the audio in sync with the video. 

    I doubt. The bug with audio being out of sync was with .mts files only.

    I could reproduce the issues. Very weird behavior, indeed. Export is ok, by the way.

    Corel is looking at your package at the same time.

  •  05-20-2020, 14:47 799732 in reply to 799728

    Re: Re:PS 23.2.1.297 Audio Drop out

    MTS export breaks the audio in the exact same place on my machine.
  •  06-07-2020, 1:25 800379 in reply to 799732

    Re: Re:PS 23.2.1.297 Audio Drop out


    I'm having the same issue, though it doesn't seem to be the 34-46 second thing. But in an eleven minute video there were a few places where the audio was dropping out at the start of a new video clip, and the problem is carrying through to the export (exporting to H.264/AVC .mp4 file)

    But I have found a workaround, inspired by the comments above that the dropout seems to occur a certain amount of time into the audio clip, at the nearest video point.

    I identified which clip the dropout was occurring at, then at the start of the previous video clip, I put a split into the audio clip.  It doesn't affect what you hear at all - the audio clip stops and then re-starts as a new clip at the point where it left off. Because it's now a "new" audio clip it plays through, at least until it reaches the magic time point again.

    The transition is seamless, to my ears at least. We've probably all done it before, where you split a video track and inadvertently also split the track above or below it in the timeline.

     It took a couple of goes, exporting the track and finding where the audio dropped out, then going back and inserting another split just before that point. But it has worked, and I have got my final export successfully done! 

  •  06-27-2020, 19:05 801229 in reply to 800379

    Re: Re:PS 23.2.1.297 Audio Drop out

    This is a tough one, guys.

    I also experienced the audio drop out. I created a 22+ minute movie with a mix of jpg, mp3 and mp4. I muted some of the mp4 segments, some I just reduced the volume. At first, the audio dropped out when the reduced-volume mp4 clip ended (I had an mp3 song playing on a separate track). No problems where the mp4 had the volume turned off. During the editing process everything seemed fine, worked exactly like I expected it would. Not so on export (2 step export, created image, burned using ImgBurn). Lost the audio when the mp4 clip started, resumed at the conclusion of the clip. Tried several things-(new track, moving track up, deleting clips then reinserting)-no luck.

    Then tried the "add split" suggestion. Worked!!!Until I exported it . Now it reared its ugly head in several spots. Tried renaming the project, tried using the PSU 23 disc burner-no luck.

    Enough.

    As Fate would have it, I'll be separated from my desk top for about 2 months, at which time I hope to have purchased a new desktop. Hopefully, by that time Corel will have found some resolution to this vexing issue.. I think it will be a real challenge for them.

    This is a great product and I have no delusions about its level of complexity and the difficulty in troubleshooting a program of this size. Unfortunately I have little confidence in Corel technical support. In 2016 it took 6 months and close to 50 email exchanges to get any satisfaction on an issue I had with them. My limited experience (3 months) with PSU 23 leads me to believe this is a very unreliable platform. I hope I'm mistaken. I will be rooting for Corel to discover and rectify the issue!

    Good luck gentlemen!

    John 

  •  06-29-2020, 17:45 801264 in reply to 800379

    Re: Re:PS 23.2.1.297 Audio Drop out

    scmods:

    But I have found a workaround, inspired by the comments above that the dropout seems to occur a certain amount of time into the audio clip, at the nearest video point.

    I identified which clip the dropout was occurring at, then at the start of the previous video clip, I put a split into the audio clip.  It doesn't affect what you hear at all - the audio clip stops and then re-starts as a new clip at the point where it left off. Because it's now a "new" audio clip it plays through, at least until it reaches the magic time point again.


     

    I tried this, and it now plays the entire song in the edit mode AND when I exported it as a mp4.

    THANKS, scmods! You are a genius.

    (I do hear just a split second drop in the audio where I added the split. I can't zoom in enough to completely "Close the Gap", but it is hardly noticeable. Perhaps I will try to split it at a quieter part of the song. Did you just hit the "razor blade" to cut it in two, or is there a better way?

     

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