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Cannot Import Files into a New Project-Pinnacle 23

Last post 05-23-2020, 5:13 by Tony P. 7 replies.
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  •  04-17-2020, 22:01 797746

    Cannot Import Files into a New Project-Pinnacle 23

    Pinnacle 23. Windows 10. Never had problem before. Been using for 10+ years. 

    New project. Trying to import files (MP4, MTS, MP3, JPG) via both Quick Import and Drag & Drop methods. Lower right corner, progress bar appears, maybe even a flicker of a file name or two, then it goes away. No files made it to the project. No error messages or incompatible messages whatsoever. To be safe, I JUST upgraded from Windows 8.1 to 10, and also reinstalled Pinnacle 23. ANY clue as to where to BEGIN to look for the cause here?  

  •  04-18-2020, 1:57 797752 in reply to 797746

    Re: Cannot Import Files into a New Project-Pinnacle 23

    In PS23 you can't import directly into a project. I think you mean a Project Bin? I assume you are adding to an open bin? Has anything appeared in the Latest Imports collection?
  •  04-18-2020, 2:47 797758 in reply to 797752

    Re: Cannot Import Files into a New Project-Pinnacle 23

    Where are stored these files on your system ?
  •  04-18-2020, 17:31 797830 in reply to 797752

    Re: Cannot Import Files into a New Project-Pinnacle 23

    I have been doing Quick Import into the Project Bin, as well as opening up the file folder and dropping the file directly into it. ALSO, i have managed to have a FEW files transfer, MTS, but not all. They were all taken with the same camera, same time, and are all MTS files. But I now cannot drop MP3 files either. I can drag and drop, and it generates the progress bar at the lower right corner for a second or two, but it's like vanishing into thin air. 

     and... i have been gathering files from different drives. The mere fact that it allows me to open up the file folder, even if I was dumping directly from an SD card, means it's seeing SOMETHING I can drag and drop. This is all of a sudden as well. 

     I JUST upgraded to Win 10 the other night, reinstalled PS23 twice, and it made no difference. I just cannot seem to find the common denominator. 

  •  04-19-2020, 2:44 797840 in reply to 797830

    Re: Cannot Import Files into a New Project-Pinnacle 23

    You may try to hard-reset PS23 :

    Rename C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio\23.0 to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio\23.0.old

    Launch Studio, try to import.

    One big side effect => your library has been reset.

     

    If the workaround failed, delete the newly created C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio\23.0 and rename C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio\23.0.old to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio\23.0

  •  05-22-2020, 14:49 799831 in reply to 797746

    Re: Cannot Import Files into a New Project-Pinnacle 23

    Same problem. Started an online chat with Corel, but not able to give an error message ID, so that avenue is worthless.
  •  05-22-2020, 21:20 799842 in reply to 797840

    Re: Cannot Import Files into a New Project-Pinnacle 23

    Same problem, same issues. Tried hard-reset workaround which solved problem for one project. Started new project and issue re-appears with attempting to import another mp4 video.
  •  05-23-2020, 5:13 799851 in reply to 799842

    Re: Cannot Import Files into a New Project-Pinnacle 23

    what is the  source (what created it) of the mp4 video.

    How are you trying to import? There are a few ways. 

    Did you try uninstall/reinstall with registry clean along with deleting the hidden appdata folders?

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