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Installation Problem - Pinnacle Studio 23

Last post 03-21-2020, 8:53 by DRBOBAH. 2 replies.
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  •  02-19-2020, 17:36 795351

    Installation Problem - Pinnacle Studio 23

    I am helping a friend to install PS23.

    The specs of the computer are below.

    PS 23 appears to install.  On start-up, I get the opening screen, then what looks like a timeline is behind the opening screen (strange) and PS23 hangs up and does not even open at all.

    Can you put us on the path of what to examine to get this installation to work.

    I always appreciate the assistance of this forum.  Thank you in advance. 


    Operating System


                  Windows10 Pro 64-bit




                  IntelXeon E3 1240 @ 3.50GHz   26 °C


                  Skylake14nm Technology




                  16.0GBDual-Channel Unknown @ 1064MHz (15-15-15-35)




                  HP802F (CPU0)




                  2425W (1920x1080@60Hz)


                  511MBNVIDIA NVS 310 (NVIDIA)            39 °C




                  232GBSamsung SSD 860 EVO 250GB (SATA (SSD))    29°C


                  931GBSeagate ST1000DM003-1SB102 (SATA )            32°C


                  2794GBHitachi HUS724030ALE641 (SATA )              38°C


    Optical Drives


                  hpPLDS DVDRW DU8AESH




                  RealtekHigh Definition Audio


  •  02-19-2020, 19:10 795352 in reply to 795351

    Re: Installation Problem - Pinnacle Studio 23

    Hmmm... is it possible for the user to get a screen shot for you?

    You can also try this. Go to C:\Users\YouUserName\AppData\Local\Pinnacle_Studio_23 and rename the Studio folder to something like Studio_OLD. Restart the program and let it rebuild everything. 

  •  03-21-2020, 8:53 796531 in reply to 795351

    Re: Installation Problem - Pinnacle Studio 23

    This may apply to your video card. Try updating the video driver. If you have two video cards, disable one in device Manager.
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