Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

Install of Pinnacle studio 20 ultimate problem

Last post 01-23-2020, 23:48 by saby. 5 replies.
Sort Posts: Previous Next
  •  01-22-2020, 18:37 794319

    Install of Pinnacle studio 20 ultimate problem

    I just bought a new HP gaming computer.It has windows 10 pro,it is a HP Omen Obelisk desktop 875-1xxx, the processor is an Intel i7-9700 K, 3.6 GHz,3600Mhz, 8 cores, RAM is 32 GB, and it has a 1 TB SSD. My graphics card is a Nividia GeForce RTX 2080 super.

    I installed Studio 20 on my new computer and it is not working properly. When I click play on a clip there is no video just audio after a few sputters. It doesn't matter whether the video is on the timeline or in the library area on the upper left where the files are stored. Nothing will play including the demo video. Video will play using a VLC player or Windows media player. I used Pinnacle studio 20 successfully on my old HP computer with Windows 7 for 3 years.

    I have tried the following:

    Did an uninstall and reinstall from the disc

    Undated my video card drivers

    I tried with and without cuda cores

    Not sure what to do next. I thought Pinnacle studio 20 was compatible with windows 10. Is it possible that my graphics card is too new to work with Studio 20?

    thanks for your help 

     

     I


  •  01-23-2020, 0:54 794320 in reply to 794319

    Re:Install of Pinnacle studio 20 ultimate problem

    Install this version of DirectX : https://www.microsoft.com/en-us/download/details.aspx?id=8109
  •  01-23-2020, 8:24 794339 in reply to 794320

    Re: Re:Install of Pinnacle studio 20 ultimate problem

    If I do that will it mess things up when I switch to Studio 23?

     

    thanks 

  •  01-23-2020, 8:30 794340 in reply to 794339

    Re: Re:Install of Pinnacle studio 20 ultimate problem

    No, it shouldn't.
  •  01-23-2020, 17:30 794385 in reply to 794340

    Re: Re:Install of Pinnacle studio 20 ultimate problem

    I installed the old version of Direct x but that did not help. I decided to call the warranty support team where I bought my computer. The computer technician told me I have the most recent version of direct x which is version 12. I told her I installed the old version. She said Windows 10 would automatically use the newest version. To use the older version of direct x I would have to select the older version within the video program. She had to do that herself with an older program she uses. I searched the control panel in Studio 20 but could not find an option to use the older version of direct x. 

    Any other suggestions? 

    If there is no solution I can purchase Studio Ultimate 23 as long as I know it is compatible with direct x 12

     

    thanks 

  •  01-23-2020, 23:48 794389 in reply to 794385

    Re: Re:Install of Pinnacle studio 20 ultimate problem

    Based on your recent but successful very same experience I suspect this time the manual DirectX installation to have failed somehow : http://forums.pinnaclesys.com/forums/thread/792634.aspx

     

    There is no setting in PS to tell what version of DirectX he must use.

    PS20 needs a specific version of DirectX to work, the one I suggested you to install. IIRC, DX9.

    Ask your tech support whether the install failed or not. 

View as RSS news feed in XML
Copyright © 2012 Corel, Inc.. Terms of Use | Privacy Policy