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Pinnacle Studio 22 won't open

Last post 01-30-2020, 13:54 by saby. 21 replies.
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  •  01-18-2020, 9:17 794123

    Pinnacle Studio 22 won't open

     I had this problem before and it just went away for a long time.  But, now it came back today. 

    I have no idea what is going on.  I click on the Pinnacle 22 Icon, the splash screen comes up for a short period, and then it disappears, and nothing happens. 

    The Task manager shows that the NG Studio is running, it shows BG renderer is running, When this happened many months ago I was never able to figure out why.  One day it just started working again.

    Before when this happened, eventually, the screen would come back on maybe after 30 minutes.  So far on this new event today it hasn't even come back on.

     Any Ideas what is going on and how to fix it.  I am in need of getting a project done, and have to get back to work.

     Thank You 

     

  •  01-18-2020, 9:33 794125 in reply to 794123

    Re:Pinnacle Studio 22 won't open

    Try resetting Studio's database.

     Rename this folder C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_22\Studio to C:\Users\Yourusertname\AppData\Local\Pinnacle_Studio_22\Studio.old

  •  01-19-2020, 10:22 794146 in reply to 794125

    Re: Re:Pinnacle Studio 22 won't open

    Thanks for the reply.  I tried that, but it didn't work either.  I even uninstalled and reinstalled the program, still no luck.

     The database eventually opens, maybe in an hour and the program opens.  I can't work like this though.  Any other ideas?

     

     

  •  01-19-2020, 11:07 794149 in reply to 794125

    Re: Re:Pinnacle Studio 22 won't open

    I tried to upgrade to Pinnacle 23.  Fresh installation, still the same problem.
  •  01-19-2020, 12:12 794151 in reply to 794149

    Re: Re:Pinnacle Studio 22 won't open

    In the French forum a user had the same problem.

    After he removed the 01/07/2020 Windows 10 KB, he could open Pinnacle Studio.

  •  01-19-2020, 14:22 794156 in reply to 794151

    Re: Re:Pinnacle Studio 22 won't open

    saby:

    In the French forum a user had the same problem.

    After he removed the 01/07/2020 Windows 10 KB, he could open Pinnacle Studio.

    Did they say what the KB number was? Windows tells you the date you installed it: I don't see any KB issued that date.

    Andy 

  •  01-19-2020, 14:34 794158 in reply to 794156

    Re: Re:Pinnacle Studio 22 won't open

    Unfortunately he can't remember.

    Possible that Microsoft does not push the updates at the same time depending of where you live ? Like US vs Europe ?

  •  01-19-2020, 14:44 794159 in reply to 794156

    Re: Re:Pinnacle Studio 22 won't open

    Ouch.... 30 minutes for the program to show up?

    Whenever I've had problems with PS and reach that frustration level where my wife avoids me, I then go for the "nuclear" option. I use Revo Uninstaller Pro in Advance mode and delete every thing. Registry, folders, everything.

    Then use Ccleaner to hunt down any strays that are left in the registry. Then make sure nothing is left in the appdata folder.

    There is a free version of Revo Uninstaller that you can get HERE. Ccleaner Free can be d/led from HERE.

  •  01-19-2020, 15:34 794160 in reply to 794151

    Re: Re:Pinnacle Studio 22 won't open

    Do you know how I remove that update? Where to look for it and so on?

     

    Thanks

     

  •  01-19-2020, 15:47 794161 in reply to 794160

    Re: Re:Pinnacle Studio 22 won't open

    You can't remove the update once it's installed. If you have the original files, you can reinstall and not update. But there is no revision files online to choose installing before an update.

    If you download the software again, you will get the patched version. 

     

  •  01-19-2020, 15:52 794162 in reply to 794160

    Re: Re:Pinnacle Studio 22 won't open

    fdefede:

    Do you know how I remove that update? Where to look for it and so on?

     

    Sorry, I don't have any other details.

  •  01-19-2020, 16:14 794163 in reply to 794161

    Re: Re:Pinnacle Studio 22 won't open

    Tony P:

    You can't remove the update once it's installed. 

    We are talking about Windows's updates here Tony, not Studio's ones.

  •  01-19-2020, 19:42 794165 in reply to 794151

    Re: Re:Pinnacle Studio 22 won't open

    I removed the latest windows updates.  No luck,  
  •  01-19-2020, 19:45 794166 in reply to 794159

    Re: Re:Pinnacle Studio 22 won't open

    I uninstalled the program from the control panel and reinstalled it.  Didn't work. I downloaded Revo, but only did a repair.  It hasn't worked.  I will try a complete uninstall with REVO, and let you know what happens.

     

    Thanks for the input.  Any other ideas please let me know. 

  •  01-19-2020, 20:16 794167 in reply to 794159

    Re: Re:Pinnacle Studio 22 won't open

    I did a full uninstall with Revo, and deleted all of the scanned registry and folders as suggested.  Still have the same problem.

     Really no idea where to go from here.  Any help much appreciated. 

     

  •  01-19-2020, 21:07 794168 in reply to 794163

    Re: Re:Pinnacle Studio 22 won't open

    I found this on the web https://www.youtube.com/watch?v=zbNEkyKgjCc

    It had me make a String Value in the Registry.  It was really for Studio 19, but I followed the same procedure for Studio 22, and my Studio 23 Registry settings.

     I was hopeful it would work, but it didn't work either.

    Maybe, I will have to reinstall windows.  Don't want to go there. 

  •  01-20-2020, 22:52 794200 in reply to 794159

    Re: Re:Pinnacle Studio 22 won't open

    I've gotten so frustrated, I did the unthinkable, and reset windows.

    Guess What it still doesn't work.

    Any help is much appreciated.  This is really a mystery. 

  •  01-21-2020, 4:50 794206 in reply to 794200

    Re: Re:Pinnacle Studio 22 won't open

    I've basically ran out of ideas. Reading your replies, do you have PS19 installed also?

    My Win10 system is fully up to date and there are no problems. 

    Do you have a spare drive? You can install a fresh copy of Win10 on it and see if PS installs with no problems. You can do this for free. It will have a water mark, but it will work. If it does, then there is a problem on the main drive OS.

    I've done that. I have an old 120 GB SSD that I installed a problematic software and it worked as intended. 

    Have you re-downloaded the software?

  •  01-21-2020, 10:27 794218 in reply to 794206

    Re: Re:Pinnacle Studio 22 won't open

    I am going to reset windows again, but this time not save documents etc.  complete windows install.  I will let you know what happens.

    thanks for your efforts. 

  •  01-21-2020, 11:43 794224 in reply to 794218

    Re: Re:Pinnacle Studio 22 won't open

    I've just built a new computer and a fresh install of Win10. I will slowly migrate my software over to the new NVME drive, but foresee no problem with PS22.
  •  01-30-2020, 13:42 794678 in reply to 794123

    Re: Pinnacle Studio 22 won't open

    I finally had to reinstall windows.  The help from Corel is pathetic.  I appreciate all of the help I got from the Forum.  If not for it, I would throw this software away.

    Studio 23 is now working, but I am missing all titles, nothing at all comes up.  Also, missing HFX Volume 2.

     Maybe I have to reinstall Studio 22?  

    Any suggestions?

    Thanks

     

  •  01-30-2020, 13:54 794679 in reply to 794678

    Re: Pinnacle Studio 22 won't open

    1st action in this case :

    http://forums.pinnaclesys.com/forums/permalink/794678/794125/ShowThread.aspx#794125

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