Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

Last post 01-03-2021, 21:20 by jat3. 26 replies.
Page 1 of 2 (27 items)   1 2 Next >
Sort Posts: Previous Next
  •  01-12-2020, 6:45 793706

    Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi All

    After using Pinnacle 12 and then Pinnacle 17 for many years and having just purchased a 4k camcorder I decided it was time to upgrade to Pinnacle 23.

    I purchased P23 Ultimate direct from  pinnacle_estore.en.cs@digitalriver.com and at the time of ordering (16/11/20) it came with a free Blu Ray Plug. I ordered P23 as a disc for delivery rather than digital download. As it was a Christmas present from my wife I didn't load the P23 software onto my PC till 26th December and it's only this weekend that I have actually had time to start to have a play with it.  

    Forgive me if I've got this wrong but when looking at the export page it seems you can no longer burn a disc from Export (like in 17) and you have to use Pinnacle My DVD, is this correct?   If so I want to burn a Blu Ray but when I open My DVD,  the Blu Ray option is greyed out (DVD and AVCHD OK).  I can also see that you can export to My DVD from the edit page which when similarly when I select Blu Ray brings up a  window saying I need to purchase the Blu Ray Plug In. Also when looking through the main P23 menus I noticed the ?Help menu gives me an option to purchase Blu Ray.

    All this is strange as I thought the plug in it came with my purchase. When I look back to my original order confirmation mail there is a link on the invoice which says Begin Download of the  Blu Ray plug in. I did this at the time of purchase and can see the PinnacleStudio_Blu_Ray.exe in my PC folder and when I double click it it says Pinnacle Studios Blu Ray Authoring is now enabled.

     Just in case there was a problem with the plug in I tried to re-download it from my invoice link but now get the message....

    ........"Sorry,

    TOO_MANY_DAYS_PAST

    If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com....... 

    Please can anyone help and let me know what I need to do to allow me to create some Blu Rays

     Thanks

    Steve.

  •  01-12-2020, 7:09 793710 in reply to 793706

    Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Check out your private inbox
  •  01-20-2020, 9:12 794177 in reply to 793710

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Thanks to Saby this is now resolved 

     

  •  06-18-2020, 18:00 800926 in reply to 794177

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi,

    i am experiencing the exact same problem. The Blu-Ray DVD plugin was part of the package when I purchased Pinnacle studio 23 Ultimate.  I Installed it but I am still getting the purchase window when i try to burn a Blu-Ray DVD. I opened a ticket with Corel 6 days ago and I am still waiting for an answer on how to resolve this problem. Very frustrating. 

    Can someone help me please. 

    Norm

  •  06-19-2020, 1:50 800933 in reply to 800926

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi,

    Check out your private message inbox.

  •  06-19-2020, 12:45 800964 in reply to 800933

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi all,

    i got up this morning and I had 2 messages in my email boxes concerning my problem. One from Saby and the other from Corel tech support. 

    Problem solved!

    Thank you Saby for always been there. Much appreciated. 

     Norm

  •  09-13-2020, 14:45 805382 in reply to 793710

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Similar problem, although I purchased it through the app (23), and no matter how many times I follow the instructions, and it tells me it's activated (and I restart the app and the PC), BluRay authoring is still "locked".  I have also tried the "restore purchases".  It finds and supposedly restores the purchase, but the same thing happens.

     

    How do I fix?

     

    Thanks 

  •  11-24-2020, 17:49 808104 in reply to 805382

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Same problem with Pinnacle Studio 24 Ultimate and the Pinnacle Studio 24 Blu-ray Plug-in   !!!

    I have contacted Corel Support but still waiting for an answer.

     How to fix ?

  •  11-25-2020, 7:24 808139 in reply to 808104

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    You received a file from Corel IPP4BD.exe. Launch it when the Studio is in progress. (from the administrator)
  •  11-27-2020, 5:31 808245 in reply to 808139

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi Vlad, 

    I have not received a file from Corel IPP4BD.exe  !  

    The exe-file “PinnacleStudio24_Blu_ray”   was included free with my purchase of the pack of PinnacleStudio 24 Ultimate and  was included in my internet download from Corel.  But it doesn’t work as promised by Corel.

    How to fix ? 

  •  11-27-2020, 5:35 808246 in reply to 808245

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Rolf Upgrader:

    I have not received a file from Corel IPP4BD.exe  !  

    You should have read "You received a file called IPP4BD.exe from Corel".

    vlad_vladev:
    You received a file from Corel IPP4BD.exe. Launch it when the Studio is in progress. (from the administrator)

     

    Rolf Upgrader:

    The exe-file “PinnacleStudio24_Blu_ray”   was included free with my purchase of the pack of PinnacleStudio 24 Ultimate and  was included in my internet download from Corel.  But it doesn’t work as promised by Corel.

    What's the exact size in kB of this file ?


  •  11-27-2020, 8:55 808253 in reply to 808245

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    [click to view image]

    Sorry, I paid for the product. 

  •  11-27-2020, 16:06 808273 in reply to 808246

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi saby,

    The exe-file “PinnacleStudio24_Blu_ray”   that is included free with my purchase of the pack of PinnacleStudio 24 Ultimate is  643 kB.

  •  11-27-2020, 16:16 808274 in reply to 808273

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    It's the right size.
  •  11-28-2020, 4:26 808286 in reply to 808273

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Try uninstalling Studio 24 and then installing Studio 24 again.
  •  11-28-2020, 4:44 808288 in reply to 808273

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

  •  12-01-2020, 17:28 808549 in reply to 808274

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi saby,

    Corel Technical Support has now mailed me a new exe-file, IPP4BD, designed for my license key and it worked fine.  I can now burn Blu-Ray with my Pinnacle Studio 24. The new size is 644 kB.  

  •  12-02-2020, 1:45 808554 in reply to 808549

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Thanks for reporting back.
  •  12-05-2020, 18:06 808755 in reply to 808246

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    I also purchased Pinnacle with the FREE Blu-ray plug-in included with purchase.   

     The download file that came with my purchase is called, "PinnacleStudio24_Blu_Ray.exe" and is 642KB in size.

    This above program failed to work, still no Blu-ray option available.  I have not seen nor received the "IPP4BD.exe" file from Corel as others have.

    I sent a support ticket to Corel on this issue and their response was to use the "restore purchase" function.   This did absolutely nothing, and in fact said there were no purchases associated with my email address which is a lie!!!  

    I plan to give Corel four (4) more days to correct this issue or I will reverse charges my credit card.   Corel technical support is just awful, and that's an understatement.  
  •  12-06-2020, 2:49 808758 in reply to 808755

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Raisin Brann:

    I sent a support ticket to Corel on this issue and their response was to use the "restore purchase" function.   This did absolutely nothing, and in fact said there were no purchases associated with my email address which is a lie!!!  

    It's not a lie because you did not purchase in-app anything. The Blu-ray plugin came as a freebie of your Pinnace Studio purchase. The Restore purchase only restores what you buy in-app.

     

  •  12-07-2020, 10:16 808813 in reply to 808758

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    I informed Corel in my support ticket that I had purchased Studio 24 with the FREE Blu-ray plugin option included and that that download file they provided me did not unlock the Blu-ray plugin.   Their response to me was to use the "restore purchase" feature, which obviously based on your reply is the incorrect action to resolve my issue.

    I'm still waiting on Corel technical support to respond to me with the correct solution.  

  •  12-11-2020, 14:06 809038 in reply to 808813

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hello.

    I just joined here.

    I'm on the same boat here. Bought Studio24 Ultimate, with free bluray plugin. Purchased the physical copy of Studio24, and downloaded the freebies.

    Ran the  "PinnacleStudio24_Blu_Ray.exe", a window pops up saying "Pinnacle Studio Blu-ray Authoring is now enabled".

    When I do Export to MyDVD (only option I can do to author?), an Export pop-up window comes up saying "You need to purchase the Blu-ray plugin to export to Blu-ray".

    Appreciate feedback from Corel/Studio or anybody who got this same issue fixed.

    Thank you!

  •  12-11-2020, 14:33 809039 in reply to 809038

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Hi and welcome to this forum.

    jat3:

    When I do Export to MyDVD (only option I can do to author?)

    No, it's not the only option.

    Open Setup menu of PS24. In the Legacy options table enable Legacy Authoring tool. Then, you'll be able to author and export physical disks directly with PS24, and hopefully Blu-ray disks.

  •  12-11-2020, 16:20 809041 in reply to 809039

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Thank you, appreciate you taking the time in responding to my post.

    I did what you said, so now I have the "Author" button up top.

    Unfortunately, that was the only change that happened. When I went to Export, it still tells me that I need to purchase the Blu-ray option.

  •  12-11-2020, 16:32 809042 in reply to 809041

    Re: Re:Pinnacle 23 Blu Ray Plug In came free with purchase but Blu Ray option is greyed out and not available

    Next step : open a ticket at Corel Support and request an updated version of the BR unlocking file.
Page 1 of 2 (27 items)   1 2 Next >
View as RSS news feed in XML
Copyright © 2012 Corel, Inc.. Terms of Use | Privacy Policy