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No Audio in Pinnacle Studio 23

Last post 01-09-2020, 13:05 by saby. 18 replies.
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  •  01-04-2020, 10:04 793240

    No Audio in Pinnacle Studio 23

    Hi!

     

    I have been using Pinnacle Studio for a while. I recently upgraded to v23 latest version. At the start everything was fine but, when after some time PS freezed due to some error (e.g. mkv file playback or background renderer freeze) the PS losts entirely its audio in Windows 10, so no audio at all in PS.

    I tried to reinstall, reset, remove, but nothing helped. The audio mixer in Windows is working correctly. I also have Pinnacle Studio v20 and installed it, but no sound either.

    The Corel support couldn't help, I am struggling with this already for over a month.

    In Pinnacle Studio there is no setting to change the output audio device, no option for factory reset in this regard...

    Do you have any idea?

    Kind regards, Ferenc

  •  01-04-2020, 10:41 793242 in reply to 793240

    Re:No Audio in Pinnacle Studio 23

    Hi,

    Check out PS23's slider in Windows task bar audio mixer. Must be set to mute.

  •  01-04-2020, 11:19 793244 in reply to 793242

    Re: Re:No Audio in Pinnacle Studio 23

    Hi, I have already checked this and it is not set to mute. It must be something else.
  •  01-04-2020, 11:30 793245 in reply to 793244

    Re: Re:No Audio in Pinnacle Studio 23

    I would have to ask if the audio meters are moving when you play back the sample project, The Sky Is The Limit.  ?>Load Sample Movie.

    If they are moving, have you checked the Timeline volume control in the Timeline viewer?


  •  01-04-2020, 11:32 793246 in reply to 793244

    Re: Re:No Audio in Pinnacle Studio 23

    pittnerf:
    Hi, I have already checked this and it is not set to mute. It must be something else.

    Would you provide a screenshot of it, please ?

  •  01-05-2020, 1:37 793260 in reply to 793246

    Re: Re:No Audio in Pinnacle Studio 23

    Hi,

     

    Audio meters are working. Check out screenshot at http://www.tothello.com/pyahtzee/pinnacle_screenshot.jpg 

    [click to view image]

     

    see the audio mixer: http://www.tothello.com/pyahtzee/pinnacle_screenshot_audiomixer.jpg

    [click to view image]

    Kind regards,

    Ferenc 

  •  01-05-2020, 1:42 793261 in reply to 793260

    Re: Re:No Audio in Pinnacle Studio 23

    Hi,

    I have just found that in the audio mixer there is another component "Render Service"  of the PInnacle Studio which isn't muted either, it appears only when you start playing back your video. So apparently it seems to be working fine, but there is still no audio.

    Cheers 

     

  •  01-05-2020, 3:41 793265 in reply to 793261

    Re: No Audio in Pinnacle Studio 23

    Check it out without Skype running in the background.
  •  01-05-2020, 5:21 793271 in reply to 793265

    Re: No Audio in Pinnacle Studio 23

    I'm surprised to see in the audio mixer screenshot NGStudio and not Pinnacle Studio.

    Do you have only one sound card in your PC ?

  •  01-05-2020, 8:49 793282 in reply to 793271

    Re: No Audio in Pinnacle Studio 23

    The VU meters at the lower right seem to be moving too....

    I'd also look at the  Sounds>Playback to see what is actually showing audio while playing back a PS project on the timeline.

  •  01-05-2020, 9:23 793285 in reply to 793282

    Re: No Audio in Pinnacle Studio 23

    Hi, 

     

    I have one only one sound chip in the computer, it is on the motherboard.  I tried it too, with no Skype, Viber, or other audio software in the background and the phenomena is the same: the PS at playback shows the audio meters working but no sound at all ...

     

    Cheers,

    Ferenc 

  •  01-05-2020, 9:35 793286 in reply to 793245

    Re: Re:No Audio in Pinnacle Studio 23

    Tony P:

    I would have to ask if the audio meters are moving when you play back the sample project, The Sky Is The Limit.  ?>Load Sample Movie.

    Seems that you missed this question.

  •  01-05-2020, 14:09 793298 in reply to 793286

    Re: Re:No Audio in Pinnacle Studio 23

    Hi!

     

    I didn't miss it, I answered it above: "Audio meters are working. " in the reply with the screenshots.

     

    Cheers, 

  •  01-05-2020, 14:27 793299 in reply to 793298

    Re: Re:No Audio in Pinnacle Studio 23

    In these screenshots, it's not the Sample project that is on the timeline. We are talking about the Sample project delivered in Studio. You can open it up in the ? Menu.
  •  01-06-2020, 1:30 793312 in reply to 793299

    Re: Re:No Audio in Pinnacle Studio 23

    Hi,

     

    It makes no difference whether I open the sample project or any other.

     

    [click to view image]

     

    Ferenc 

  •  01-07-2020, 10:50 793377 in reply to 793312

    Re: Re:No Audio in Pinnacle Studio 23

    Another place to check in the Windows sound settings - it's possible to set app-specific sound options, so sound from particular apps goes to s specific device and not the default. Maybe the setting for Pinnacle Studio has got changed or corrupted and the sound is being sent to the wrong device?

    Look in the Windoes settings app - under System -> Sounds -> App volume device device preferences (just under the text "Advanced sound options" near the bottom-right of the window)

    That screen should show you what sound devices are associated with which open apps - in my screen-grab my sound output device is a a Samsung monitor (via HDMI audio-out) and all open apps are using the default device. If the entry for Pinnacle Studio is pointing at something else, or is blank, try resetting it from the srop-down list, or using the "reset" button at the bottom-left of the window to put all app-specific sound settings back to their defaults.

    HTH
    Richard


  •  01-08-2020, 13:46 793492 in reply to 793377

    Re: Re:No Audio in Pinnacle Studio 23

    Thanks, I didn't know about this panel in the system settings. I found it and tried various settings, restarted the computer, but it still didn't help. I re-installed the graphical driver of the NVIdia without any success. It is really a nightmare.

     

    Kind regards,

    Ferenc 

  •  01-08-2020, 17:11 793513 in reply to 793492

    Re: Re:No Audio in Pinnacle Studio 23

    Hi,

     


    I figured out that another program, like GoldWave  was having problems with playing audio, too. It complained about the frequency settings, so output audio format, or the fact that the output device is used by another program.


    So I went in the PS to  control panel to sound settings, and one can get there easy  by selecting  in the Pinnacle Studio the Setup/Control Panel/Audio device menu and clicking on the current input audio device on the right pane (the item in the drop down box). It brings up the Windows' sound settings dialog. This is the way how one can change output audio settings of the PS !!!! 

    I defaulted everything in case of the output audio device, disabled a sound mixer in the list of available output audio devices and tried to change a few thing back and forth which finally solved my problem!  There is a settings for example related to whether programs can use exclusively the device or not. To my biggest surprise "may us exclusively" is the default in Windows.

     

    Now the sound and audio is back in PS!!!

     

    Thanks a lot for supporting me.

     

    Kind regards,

    Ferenc 

  •  01-09-2020, 13:05 793561 in reply to 793513

    Re: Re:No Audio in Pinnacle Studio 23

    Thanks for your feedback.
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