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Pinnacle Studio 23 crashes when trying to use Stop Motion and Snapshot

Last post 12-21-2019, 13:13 by animator. 2 replies.
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  •  12-21-2019, 7:37 792618

    Pinnacle Studio 23 crashes when trying to use Stop Motion and Snapshot

    Greetings,

     I discovered these two functions and decided to use them. However the software crashes as soon as I select either option. My camera is Canon EOS 250D. I'm using a usb cable to connect my camera to the computer. 

    Yesterday I installed a tool called EOS utility. When this tool is turned on I'm able to navigate to the Stop Motion and Snapshot functions without crashing but it looks like Pinnacle Studio doesn't actually recognise the camera. The screen is black and I'm unable to change settings of my camera and so on. Therefore my issue still persists. I already contacted technical support but for now their tips haven't worked.

    I would be grateful for any tips that could help me solve this issue.

    Thank you 

  •  12-21-2019, 9:47 792626 in reply to 792618

    Re: Pinnacle Studio 23 crashes when trying to use Stop Motion and Snapshot

    Do you have a webcam attached? I don't have a Canon camera. Stop Motion and Snapshot do pick up my webcam and S23 doen't crash when I select them. Just wonder if there is some sort of conflict.
  •  12-21-2019, 13:13 792632 in reply to 792626

    Re: Pinnacle Studio 23 crashes when trying to use Stop Motion and Snapshot

    Nope, no webcam
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