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Pinnacle Studio 23 Ult crashes when opening

Last post 03-19-2020, 6:42 by kos08rob. 6 replies.
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  •  12-14-2019, 20:12 792317

    Pinnacle Studio 23 Ult crashes when opening

    Attachment: Pinnacle23Crash.jpg

    Windows 7 Pro (64) 8GB RAM

    It was working for a couple days while I was going through the tutorial, then it crashed. Ever since then, after the startup splash screen, two separate windows open up and then it crashes (see attached).

    I have uninstalled and reinstalled several times. I have removed all directories in program files and Users. (I was surprised how much the uninstall does NOT clean up). Finally, I resorted to searching through the Registry and removing all traces of Pinnacle. Yet, after reinstalling the problem persists.  I have been a long time Pinnacle user but this is the most frustrating.  Anyone who can help?

    -Ron 


  •  12-15-2019, 2:34 792326 in reply to 792317

    Re:Pinnacle Studio 23 Ult crashes when opening

    Have you tried resetting Studio's database ?
  •  02-23-2020, 3:59 795546 in reply to 792326

    Re: Re:Pinnacle Studio 23 Ult crashes when opening


    I have the same problem (Win Pro 10  (64) 16GB) with the Pinnacle Studio 23 Ultimate stopped when Initiale Database. I don't know for the procedure resetting Studio's database - how can I do that ?

     

  •  02-23-2020, 4:00 795547 in reply to 795546

    Re: Re:Pinnacle Studio 23 Ult crashes when opening

    Rename C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio to C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio3.old
  •  02-28-2020, 10:34 795806 in reply to 795547

    Re: Re:Pinnacle Studio 23 Ult crashes when opening

    I'm not shure if I'm looking right and I don't know is Studio file or map:

    C:\Users\Yourusername\AppData\Local\Pinnacle_Studio_23\Studio  

  •  02-28-2020, 11:04 795807 in reply to 795806

    Re: Re:Pinnacle Studio 23 Ult crashes when opening

    Yes, rename the Studio folder to something like Studio_Orig.

    After doing this, restart Pinnacle and it will rebuild everything like when you first installed it.

  •  03-19-2020, 6:42 796459 in reply to 795807

    Re: Re:Pinnacle Studio 23 Ult crashes when opening

    Thank you it works.
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