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Player won´t show video

Last post 12-06-2019, 14:25 by Tony P. 8 replies.
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  •  12-02-2019, 9:30 791802

    Player won´t show video

    A friend of mine just installed PS 23 standard. He has a problem, the player won´t show video from timeline and library, nor the sample video.

    The graphic card is nvidia geforce gtx 1650. I wonder if this card has any known problems with PS 23. 

    The sound is working fine. 

  •  12-02-2019, 9:54 791805 in reply to 791802

    Re: Player won´t show video

    I would suggest updating the graphics drivers first...

    Then possibly a re-install of DirectX. You can download it from MS HERE.

  •  12-02-2019, 10:10 791809 in reply to 791805

    Re: Player won´t show video

    Thanks. We´ll give it a try.
  •  12-02-2019, 10:24 791813 in reply to 791809

    Re: Player won´t show video

    Report back success or failure....
  •  12-02-2019, 12:41 791823 in reply to 791813

    Re: Player won´t show video

    Of course I´ll report back, as soon as my friend has come home. Probably tomorrow or wednesday.
  •  12-04-2019, 3:17 791906 in reply to 791823

    Re: Player won´t show video

    New drivers for the graphic card was success. Thanks again.
  •  12-04-2019, 5:04 791909 in reply to 791906

    Re: Player won´t show video

    Yes
  •  12-06-2019, 9:33 792019 in reply to 791909

    Re: Player won´t show video

    This solution did not work for me.  I have the latest video driver and latest DirectX version. (MS support says no newer version available or separate download of DirectX available)

    HP OMEN I-9 Processor

    GE Force RTX 2080 Super

    Win 10 Home 

     

  •  12-06-2019, 14:25 792044 in reply to 792019

    Re: Player won´t show video

    Start a new thread with your problem. First, I would turn OFF Hardware Acceleration.
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