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PS23 - Does not recognize simple mobile video

Last post 12-02-2019, 13:47 by Tony P. 14 replies.
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  •  12-01-2019, 20:48 791781

    PS23 - Does not recognize simple mobile video

    This week I tried to import two seemingly nonstandard videos from simple phones into the PS23, and the program didn't play the videos.

    I imported them to the PS22 and it worked.

    Has anyone had this experience?

  •  12-01-2019, 21:27 791782 in reply to 791781

    Re: PS23 - Does not recognize simple mobile video

    Never heard of the brand "simple" or the video standard "simple"?  Is it a mp4 container?  Is it an iphone11 format?  Maybe it is no longer supported because it was too simple?
  •  12-02-2019, 4:31 791785 in reply to 791781

    Re: PS23 - Does not recognize simple mobile video

    Is there any way to upload a sample of the cellphone video to the cloud?
  •  12-02-2019, 8:07 791792 in reply to 791782

    Re: PS23 - Does not recognize simple mobile video

    I talk about video I received on WhatsApp, which must have been generated by cheap cell phone and which may be out of standard.

    The point is: the PS23U does not recognize, but the PS22U does.

    This is not really a post that asks for troubleshooting help, but only shows an observation for others to be aware of when they need it. The PS22U recognizes promiscuous video and the PS23U does not. 

  •  12-02-2019, 8:55 791794 in reply to 791792

    Re: PS23 - Does not recognize simple mobile video

    I would like to test this on my computer.
  •  12-02-2019, 9:02 791797 in reply to 791794

    Re: PS23 - Does not recognize simple mobile video

    Ok Tony, I can look here and send you.

    I don't know if I can add here. If it is not possible, I put the videos on a server and give you the down link.

  •  12-02-2019, 9:24 791800 in reply to 791797

    Re: PS23 - Does not recognize simple mobile video

    You can not attach the video to a post, so in the cloud would be the best thing. You send me a link in PM or here in your next post when it's done.
  •  12-02-2019, 9:26 791801 in reply to 791794

    Re: PS23 - Does not recognize simple mobile video


    Here's a download link for the mobile videos, which PS23U didn't open, but PS22U opened.

     
    Please do not post to the network. Thank you.
     


  •  12-02-2019, 9:47 791804 in reply to 791801

    Re: PS23 - Does not recognize simple mobile video

    Ok... first, your above reply is Public. So you can re-edit the above reply and remove the link.

    Second, I was able to add the videos (2) to the timeline in PS23 and they played back ok.

  •  12-02-2019, 10:00 791806 in reply to 791804

    Re: PS23 - Does not recognize simple mobile video

    Good to know.

    I will then have to review what may be happening here.

    Thanks for the test.

  •  12-02-2019, 10:08 791808 in reply to 791806

    Re: PS23 - Does not recognize simple mobile video

    No problem! Keep us informed on your progress.
  •  12-02-2019, 10:25 791814 in reply to 791808

    Re: PS23 - Does not recognize simple mobile video

    What does mediainfo say the file format is?
  •  12-02-2019, 11:30 791818 in reply to 791814

    Re: PS23 - Does not recognize simple mobile video

    I emailed you the files.
  •  12-02-2019, 12:54 791825 in reply to 791804

    Re: PS23 - Does not recognize simple mobile video

    I had intermittent problems with my machine. I found that a new RAM comb I recently bought was not fitting correctly.

    I sanded the ends, the comb fitted correctly, and some problems were fixed, including this one.

    I opened the PS23, imported the videos again and the program now opens them. I'll watch from now on.

    Thanks. 

  •  12-02-2019, 13:47 791828 in reply to 791825

    Re: PS23 - Does not recognize simple mobile video

    Yes
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