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Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

Last post 09-27-2019, 1:07 by behai_nguyen. 11 replies.
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  •  09-20-2019, 6:28 788603

    Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    My hardware:

    Machine: Inspiron Desktop 3668
    CPU: 7th Generation Intel Core i7-7700 processor (8MB Cache, up to 4.20 GHz)
    Graphic card: NVIDIA(R) GeForce(TM) GTX 1050 with 2GB GDDR5 graphics memory
    RAM: 16GB DDR4 2400MHz

    My OS:

    Windows 10 Pro, version 1803.

    Pinnacle Studio Ultimate, version 23.

    ---

    I am able to export MP4 using:

    - HEVC, HD 1080p

    - Video:

    Codec: H265
    Size: 1920 x 1080
    Peak Bitrate: 24000kBit/s
    Frame Rate: 29.97 Frames/second

    - Audio:

    Codec: MPEG-4
    Sample Size: 16 Bit
    Channels: Stereo
    Sample Rate: 48 kHz

    I CAN PLAY THE RESULTANT MP4 ON THE SAME MACHINE with either Windows Media Player and Zoom Player. There is no problem with the movie.

    But, when I import this very result MP4 back onto Pinnacle Studio Ultimate, version 23: IT FAILS TO IMPORT, THERE IS ONLY AUDIO!

    Is there a fix for this problem, please?

    Thank you and best regards,

    Be Hai Nguyen.

  •  09-20-2019, 7:23 788604 in reply to 788603

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Okay, after around an hour of poking around, I willy-nilly installed this HEVC from microsoff and I could now Import the MP4  previously mentioned:

    https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq

    HEVC from microsoft.
     

    I am not saying that this is the solution, I merely report my findings as they are.

    I am still interested to hear from anybody who had come acrossed and solved this problem.

    Thank you and best regards.

    Be Hai Nguyen.

    P.S. I have used Pinnacle Studio 17 standard, 20 Ultimate, 21 and 21.5 Ultimate, and now 23 Ultimate ( for only a few days. )

    There seems to be little and very annoying problems around... The grey circle arrow problem is still around in 23 Ultimate!!

  •  09-20-2019, 7:34 788605 in reply to 788603

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    behai_nguyen:
    My hardware:

    Machine: Inspiron Desktop 3668
    CPU: 7th Generation Intel Core i7-7700 processor (8MB Cache, up to 4.20 GHz)
    Graphic card: NVIDIA(R) GeForce(TM) GTX 1050 with 2GB GDDR5 graphics memory
    RAM: 16GB DDR4 2400MHz

    My OS:

    Windows 10 Pro, version 1803.

    Pinnacle Studio Ultimate, version 23.

    ---









    Thank you and best regards,

    Be Hai Nguyen.

    Just for your info Windows 10 is now on version 1903 and sometime this month will be upgraded to version 1909. Not sure if you may want to install the update to your computer.

    P.S. - If updating it, make sure you backup your documents before attempting so. 

    Corel/Pinnacle is working on a patch to solve some problems for Pinnacle Studio 23 and should be released within a few weeks. 

  •  09-20-2019, 8:51 788607 in reply to 788605

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Thank you for giving me a head up Vera. I will keep this in mind.

    Best regards,

    Be Hai Nguyen. 

  •  09-20-2019, 9:52 788612 in reply to 788604

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    You have to install the MS patch to use HEVC. I did a long time ago.

    As for little and annoying problems, start a new post. I have not seen the grey circle.

  •  09-21-2019, 1:56 788632 in reply to 788612

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Thank you Tony. I will prepare another on grey circle arrow later. I am able to reproduce it in Ultimate 23.

    Best regards,

    Be Hai Nguyen.

  •  09-21-2019, 2:49 788633 in reply to 788632

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Out of curiosity, do you have any other version of Pinnacle?
  •  09-21-2019, 4:38 788635 in reply to 788633

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Tony,

    On my old laptop, Windows 8.1, I have Ultimate 20 -- I found it more stable than 21 and 21.5. It is my back up!

    Ultimate 20 crashes less often too.

    On the first day of my Ultimate 23, it crashed once during the first hour.

    Thank you and best regards,

    Be Hai Nguyen.

  •  09-21-2019, 9:33 788646 in reply to 788635

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    For "me", after all the updates for each version has rolled out, I never use a previous version of PS.

    PS23 has been pretty rock stable for me (and others have posted the same thing) when it was released. My computer specs are below, and since I've been involved in computers (networking, IT, repairs, etc..), I try and keep mine in as best shape as possible.

    One thing noted is that PS23 does render slower and PS21, and with the way thumbnails are the videos are handled, for some reason, it slows things down a lot (using computer resources in the process) with timeline moving of clips.

    But overall, I think this is a good release. Now waiting to see patches ..... 

  •  09-26-2019, 7:04 788864 in reply to 788646

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Ah, Tony, I agree about not keeping previous version.

    My Laptop was old, so I bought the PC specially for PS. I was not that smart with hardware, I bought myself to a corner!!

    It my PC is compact case, I don't have a lot of choices for GPU.

    And believe it or not, it handles only 16GB of RAM. No more even though there is still a free slot.

    This is my first PC after 20 years of using only Laptop.

    Having said all that, I am still happy with this PC. But next time, I will possibly use the service "build my own PC".

    A very interesting point you have brought up Tony.

    So far, I am very happy with this  PS23.

    I have just finished Vietnamese-subtitling 37 minutes of Mr. U.S.A. 74th speech to the UN General Assembly without a hitch. ( I did the translation myself too :) )

    https://www.youtube.com/watch?v=Xk-baK-bWZs

    Thank you and best regards,

    ...behai.

     

     

     

  •  09-26-2019, 7:32 788865 in reply to 788864

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Wow! That's a LOT of work with the sub titles! I've had to do them when I do videos in my church which is Polish. My wife does the translations, and I copy/paste and time them for whatever video I am doing.

     

  •  09-27-2019, 1:07 788903 in reply to 788865

    Re: Pinnacle Studio 23 Ultimate -- able to Export HEVC 1080, but could not import result MP4?

    Yes
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