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Move Software to new PC

Last post 08-07-2019, 2:01 by saraluck9090. 4 replies.
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  •  03-06-2019, 19:26 781241

    Move Software to new PC

    Hi Folks,

    My wife has desided for the last several month, the only place she feels able to relax in the entire house, is sat infront of my PC that I edit my videos on. (She has developed a perculiar taste of constantly watching small whimpering animal having cysts removed on Youtube. Yes I wonder about her mental stability too!) Anyway I bought a new PC to do my backlog of editing on. How do I move the software to my new PC? I'm on Pinnacle Studio 21 Ultimate at the moment, but have been upgrading online since about version 15. I tried to install v21 download upgrade file tonight (I can got back to v17 if needed) using the serial number off my old PC, but it says it is in use.

    What is the procedure for moving the licence from one PC to another. I've searched the forums and the faq but can't find the answer.

    As a side note (but I'm guessing the answer is no) is it possible to keep the software on both PC's. My old PC is a proper setup in my den. The new PC, I'm sat on the floor infront of a TV in my dining room.

    Thanks in advance

    Sim

  •  03-06-2019, 22:59 781242 in reply to 781241

    Re: Move Software to new PC

    Hello simliv

    You can keep the software on both computers but it has to be registered with the same email address as the previous one. You cannot add another email account. I think you can have up to 3 computers with the same serial number.

  •  03-07-2019, 1:08 781243 in reply to 781241

    Re:Move Software to new PC

    Hi and welcome to this forum.

    simliv_:

    My wife has desided for the last several month, the only place she feels able to relax in the entire house, is sat infront of my PC that I edit my videos on. (She has developed a perculiar taste of constantly watching small whimpering animal having cysts removed on Youtube. Yes I wonder about her mental stability too!)

    Completely normal behavior, don't worry. My wife is doing the same but with magots removal in Africa.

    simliv_:

    I tried to install v21 download upgrade file tonight (I can got back to v17 if needed) using the serial number off my old PC, but it says it is in use.

    This warning is normal. Keep going the install process, entering the same email address you used on your previous PC.

    simliv_:
     

    As a side note (but I'm guessing the answer is no) is it possible to keep the software on both PC's.

    After installation is complete, delete PS 21 from the PC you left for your wife's new passion. The EULA clearly states that it's a one device licence. Can't be installed on more than one PC.

     

  •  03-07-2019, 18:58 781350 in reply to 781243

    Re: Re:Move Software to new PC

    Thanks for the reply R_Vera and saby,

           You were both right. Just ignore the warning and re-enter my email address again. All up and running now, so I can start to catch up with my videos now. The wife is currently watching youtube videos about the death of Princess Diana, which is another one of her favourite topics, even though she must have seen every video, tv program, documentary etc 50 times over.

     

    Regards

    Sim

  •  08-07-2019, 2:01 786802 in reply to 781243

    Re: Re:Move Software to new PC

    Agree with you.
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