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Pinnacle Studio 22: Export Error: the file was exported partly....

Last post 06-06-2019, 17:58 by acsscott. 8 replies.
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  •  06-01-2019, 3:37 785333

    Pinnacle Studio 22: Export Error: the file was exported partly....

    Attachment: ERROR_MESSAGE.png
    Hello, 
     
    I don't know what happened, but several weeks ago I started to get  this weird error - "the file was exported partly......." .  Sometimes this error appears even when I just edited video.    I got it with every export I started. But sometimes system did export (when you tried 6 or 9 times.)
    Maybe someone facing this issue?  
     
    Regarding video I exported - nothing special  - 1920X1080 


  •  06-01-2019, 4:59 785338 in reply to 785333

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    Does the location that you are sending to have plenty of space?
  •  06-01-2019, 7:25 785340 in reply to 785338

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    Thank you for Reply. Yes, it does.  This is 100% NOT  a space or memory or CPU issue.  
  •  06-01-2019, 8:53 785345 in reply to 785340

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    Do you have an Nvidia graphics card?  If so, try turning off Cuda support.  Nvidia might have updated your graphics driver.
  •  06-03-2019, 13:38 785384 in reply to 785345

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    I tried export with switched off Cuda  - same result. Thank you for suggestion. 
  •  06-04-2019, 3:08 785392 in reply to 785384

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    Another process that may be worth trying (depending on your workflow) is to delete the render files using the control panel, and then trying the export without waiting for the files to regenerate.

    I have seen this issue on rare occasions in the past, generally with long movies. does it happen with short, long or all projects?

  •  06-06-2019, 17:42 785475 in reply to 785392

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    I got suggestion from Pinnacle support to reset the installation. BUT it did't help.  

    It happens with 2 minutes long videos as well as with 5 minutes long.

  •  06-06-2019, 17:52 785476 in reply to 785475

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    Sure is sounding like it could be a cpu over clocking issue or ram timing issue if you have Cuda turned off.
  •  06-06-2019, 17:58 785478 in reply to 785476

    Re: Pinnacle Studio 22: Export Error: the file was exported partly....

    I started having similar issues on my i7-6700k.  After many hours rendering, the thermal paste inside the cpu dried out.  I thought my windows, ps, and or mercalli instalation got corrupted.  The key identifier was how fast the cpu core temp increased when ps or mercalli started rendering.  After popping the top off the cpu and replacing the paste, ps and mercalli started working fine.
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