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3D Titler crashing Studio 21.5

Last post 03-01-2019, 2:52 by paul37. 10 replies.
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  •  02-24-2019, 3:13 780569

    3D Titler crashing Studio 21.5

    Attachment: 2019-02-24_025903.jpg

    I'm trying to use the 3D titler. The only way it opens is with the example 3D Text  example in Favorites but when I try to edit I get the error failure cannot open the player ltitler. 3D Titler works great in my Corel VS 2019 editor.I've uninstalled modified, repaired etc and nothing helps thus far.

    Anywhere I can download the 3D Titler Pinnacle version installer in case mine is fouled?


  •  02-24-2019, 12:58 780612 in reply to 780569

    Re: 3D Titler crashing Studio 21.5

    Have you tried uninstalling and reinstall 3D?

    You can. The installation file for it will be in your download files for Pinnacle in the 64bit folder named Pinnacle3DTitleEditor.

    Open the folder after you have uninstalled Pinnacle 3D Title Editor from Windows Control Panel>Programs and features.

    Then run the .exe file. It will reinstall it. I would suggest restarting your computer afterwards, and then open Pinnacle.

  •  02-24-2019, 18:25 780625 in reply to 780612

    Re: 3D Titler crashing Studio 21.5

    Yes a few times.

    Do you mean the title editor.msi? I can't locate an exe

  •  02-24-2019, 18:35 780626 in reply to 780612

    Re: 3D Titler crashing Studio 21.5

    I had already copied the 3Dtitle editor to my desktop and tried reinstalling a number of times. I wonder if my installer is messed up? It's 22.5M.
  •  02-25-2019, 3:08 780636 in reply to 780626

    Re: 3D Titler crashing Studio 21.5

    Attachment: 2019-02-25_024052.jpg

    Here's the VS 2019 3D Titler running and just like theStudio 21 error message states the player and tools aren't loading in the screenshot from my initial post.

     


  •  02-25-2019, 3:42 780638 in reply to 780626

    Re: 3D Titler crashing Studio 21.5

    It is not a .msi file.

    The file should be found in the location I posted above and it is that name of .exe file that needs to be run.

    But first, you have to uninstall the file.

  •  02-25-2019, 6:04 780642 in reply to 780626

    Re: 3D Titler crashing Studio 21.5

    paul37:
    ...I wonder if my installer is messed up? It's 22.5M.
    Easy to verify whether the Pinnacle_3D_Title_Editor.exe file is intact - just use Windows file explorer to view its digital signature; corruption or truncation during the download would break the signature.

    For reference, my copy from the 21.5.0.274 ESD download (64 bit) has a file size of 22.6 MB (23,778,120 bytes) and the SHA256 digital signature time stamp is ‎12 ‎April ‎2018 14:30:50

    Regards,
    Richard

  •  02-25-2019, 22:08 780674 in reply to 780642

    Re: 3D Titler crashing Studio 21.5

    culpanr:

    paul37:
    ...I wonder if my installer is messed up? It's 22.5M.
    Easy to verify whether the Pinnacle_3D_Title_Editor.exe file is intact - just use Windows file explorer to view its digital signature; corruption or truncation during the download would break the signature.

    For reference, my copy from the 21.5.0.274 ESD download (64 bit) has a file size of 22.6 MB (23,778,120 bytes) and the SHA256 digital signature time stamp is ‎12 ‎April ‎2018 14:30:50

    Regards,
    Richard

    For reference:  I have PS  21.5.0.274U 64bit.  My Pinnacle_3D_Title_Editor.exe is 22.5MB (23,615.560 bytes) and the SHA256 digital signature time stamp is ‎Friday, ‎September ‎15, ‎2017 6:32:28 AM.  Mine is same size as Paul's.  Mine loads and runs fine.  While not the issue posted, its mildly interesting that your install file is larger.  Yes, yours is more recent but they both have the same digital signature. Just interesting.  I have no issue with the Title Editor.

    Paul - try to open a 3D title from the Title section to see if it has anything to do with the Favorite you saved.

  •  02-26-2019, 5:37 780685 in reply to 780674

    Re: 3D Titler crashing Studio 21.5

    iraisok:
    My Pinnacle_3D_Title_Editor.exe is 22.5MB (23,615.560 bytes) and the SHA256 digital signature time stamp is ‎Friday, ‎September ‎15, ‎2017 6:32:28 AM.
    That file is not the one belonging to Studio 21.5 - it belongs to 21.1 (I found exactly the same file dated September 2017 when I examined the contents of the 21.1 patch installer using 7-zip). So I think that if you applied 21.5 via the patch (not as a full install), it failed to update the 3D titler properly (FYI I also examined a copy of the 21.5 patch installer and it does contain the same 3D titler installer as I have from the 21.5 ESD - version 1.0.6.99 dated April 2018).

    If Paul's version is from September 2017 (21.1) or December 2017 (21.2) I would suggest uninstalling it and reinstalling from the April 2018 one contained in the 21.5 download.

    Regards,
    Richard

  •  02-26-2019, 11:53 780703 in reply to 780685

    Re: 3D Titler crashing Studio 21.5

    culpanr:

    iraisok:
    My Pinnacle_3D_Title_Editor.exe is 22.5MB (23,615.560 bytes) and the SHA256 digital signature time stamp is ‎Friday, ‎September ‎15, ‎2017 6:32:28 AM.
    That file is not the one belonging to Studio 21.5 - it belongs to 21.1 (I found exactly the same file dated September 2017 when I examined the contents of the 21.1 patch installer using 7-zip). So I think that if you applied 21.5 via the patch (not as a full install), it failed to update the 3D titler properly (FYI I also examined a copy of the 21.5 patch installer and it does contain the same 3D titler installer as I have from the 21.5 ESD - version 1.0.6.99 dated April 2018).

    If Paul's version is from September 2017 (21.1) or December 2017 (21.2) I would suggest uninstalling it and reinstalling from the April 2018 one contained in the 21.5 download.

    Regards,
    Richard

    Richard - I mistakenly was looking at my original PS21 D/L file set.  That was why I reported having the Sept 15, 2017 version installed.  Correction: When I viewed inside PinnacleStudio_Patch_21.5.0, I saw 3D Title Editor April 12, 2018, 23,095,031 byte version. I don't question that is what I currently have installed.

    Tnx,

     

  •  03-01-2019, 2:52 780844 in reply to 780703

    Re: 3D Titler crashing Studio 21.5

    Richard,

    Thanks a million. I hadn't received any forum notifications but still had the tab open and checked in. I'll find my 21.5 patch, uninstall and reboot before running it. I'm confident this will take care of it. 

    Thanks,

    Paul

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