I'm suddenly having major problems with apparently all of the Digital Juice content I've downloaded which are supposed to have transparent areas.
For example: I've previously used an SD Lower Third - Under The Sea in a project and it was fine.
Now when put it on a track in Pinnacle Studio 19, Corel VSX9, MEP2016 Premium, or PD14 Ultimate the alpha area blocks the underlying video with a gray/black checkerboard pattern.

It's just plain stupid that the download of the Lucky Star Overlay contains the stock photo of the guitar player in the target area. Wish I knew what the heck is going on.
I can overlay text & Red Giant motion graphics on my video no problem.
PIP and particle graphics in PD14 display alpha channels perfectly.
So it seems to me it's just DJ overlays.
I download as animations with embedded alpha if that helps. I'm stumped.
This comes after a miserable weekend of Juicer repeatedly crashing, hanging on download finalization, etc and then reverting to installing juicer on my kids laptop and downloading content.
Any ideas folks?

Link to a 20 sec video of my dilemma below.

YouTube

It would seem to be the way these editing programs handle DJ transparency.

Here is a video TUTORIAL on what works and what doesn't with Avid Studio. It should be the same with PS19.

I just got off a GoToAssist session and concurrent phone call with Steven at Digital Juice tech support. We suspect it has to do with removing Quicktime. I uninstalled the QTplayer a month or two ago and only reinstalled the codec.

Odd that every editor on my system can't handle these .mov files all of the sudden.

I hope I get this fixed soon. Segway + big cliff = problem solved.

 

Thanks Tony.

P.S. The DJ tech not a Cyberlink fan either. 

Ahhh... I didn't know you had removed QT. They no longer support Windows. I have some MOV files that play, and some that don't that are QT MOV files. Your editors won't be able to hand a QT MOV file if QT is removed.

You can install QT back on your system, but you do so at your own risk. Much talked about security holes in QT, and many many other software are affected by not having it installed. Lots ..... 

Even reinstalling quicktime completely didn't restore the alpha channel to . MOV's.

I even rolled back my Nvidia driver to one from last February. I found a program called quicktime alternative from 2010 and no longer updated. It installs the qt codec only and restored alpha channels for at least one person.

I guess if I have to convert everything to PNG sequences that's what I'll do. 

I have no idea what could be causing this after playing my hunches. Hunches! 

No alpha channel problem solved with Quicktime Alternative 3.2.2. It may have been effects initialization in Studio that made me think it didn't work. It was actually in PowerDirector that I discovered it was fixed.

I hope someone else benefits from my experiences in this thread. What a pain. Bunches of hunches later.

 

http://www.videohelp.com/software/QuickTime-Alternative

paul37:

No alpha channel problem solved with Quicktime Alternative 3.2.2. It may have been effects initialization in Studio that made me think it didn't work. It was actually in PowerDirector that I discovered it was fixed.

I hope someone else benefits from my experiences in this thread. What a pain. Bunches of hunches later.

 

http://www.videohelp.com/software/QuickTime-Alternative

 It fixed my alpha channel trouble but I found out iTunes now freezes upon opening. Not good.

I've tried repairing uninstalling and reinstalling iTunes but it just freezes as long as Quicktime Alternative is installed. Six year old version of Quicktime codecs.

I wish I knew why the new version of quicktime codecs won't restore the alpha channel but the outdated ones do. Apparently this is completely unique to my computer. I haven't found any threads anywhere with someone else experiencing the same thing. 

Old rare to never used software uninstalled with Revo Pro. Registry cleaned by CC Cleaner. Afterward my alpha channel was back.

Glad you solved it. But a side note... Revo will go into your registry looking for stray items when you uninstall. I tend to use the Moderate and then look through what it has listed. Sometimes, there is something that you don't want removed.