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Pinnacle 18 U crashes when importing files.

Last post 07-22-2016, 18:01 by saby. 7 replies.
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  •  04-14-2016, 15:54 710002

    Pinnacle 18 U crashes when importing files.

    Hi. When I click on 'Import' in Studio 18 U, the software immediately crashes every time. Does anyone know of a fix? Any help would be much appreciated.

    Here is the problem signature if it helps:

     

     

     

    Problem signature:

     

     

     

    Problem Event Name: CLR20r3

     

    Problem Signature 01: NGStudio.exe

     

    Problem Signature 02: 18.6.0.865

     

    Problem Signature 03: 55ad02bb

     

    Problem Signature 04: PresentationFramework

     

    Problem Signature 05: 4.6.1073.0

     

    Problem Signature 06: 56b28d77

     

    Problem Signature 07: 789c

     

    Problem Signature 08: 44

     

    Problem Signature 09: System.Windows.Markup.XamlParse

     

    OS Version: 6.1.7601.2.1.0.256.1

     

    Locale ID: 2057

     

    Additional Information 1: 4151

     

    Additional Information 2: 415124bd3b93a3ca8fdce8bcaed457b1

     

    Additional Information 3: bf61

     

    Additional Information 4: bf619ad5b921b9cfe3f15c6952addcd5

     

  •  04-14-2016, 16:03 710003 in reply to 710002

    Re: Pinnacle 18 U crashes when importing files.

    Update on import problem;

    I Just noticed that when import device (Sony HDR-FX7) is switched off, the import panel opens up. When I switch the camera on & click on it in the window, the system then crashes. 

  •  04-14-2016, 16:09 710006 in reply to 710003

    Re: Pinnacle 18 U crashes when importing files.

    Read this.
  •  04-14-2016, 21:19 710040 in reply to 710006

    Re: Pinnacle 18 U crashes when importing files.

    Thank you saby. This worked perfectly. Cheers.
  •  07-21-2016, 5:41 716277 in reply to 710006

    Re: Pinnacle 18 U crashes when importing files.

    Saby,

    I am having some trouble following the steps you give for the fix.

    I can get here On your PC, browse to C:\Program Files\Pinnacle\Studio 18\programs but there is no "X_ImportComponents.dll". listed and I see no way to select View->Options->View and select "Show Hidden files and folders".

    I am not so good at figuring out the insides of the computer programs but am good at following directions so do you have more details I need to follow or??

    Thanks so much!!

    Francy 

  •  07-21-2016, 17:04 716297 in reply to 716277

    Re: Pinnacle 18 U crashes when importing files.

  •  07-22-2016, 16:25 716341 in reply to 716297

    Re: Pinnacle 18 U crashes when importing files.

    Saby,

    Thank You so much for your explanation and patience!!

    It work and I am now downloading my footage from my camera. :-)

    Yippee!!!  I am back in business!!

    Have an amazing day!

    Francy 

  •  07-22-2016, 18:01 716349 in reply to 716341

    Re: Pinnacle 18 U crashes when importing files.

    You're welcome !

    Yes 

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