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Install Hits Roadblock When Asked for Disk 1?

Last post 12-28-2014, 23:57 by gjslaw. 1 replies.
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  •  12-28-2014, 23:36 658812

    Install Hits Roadblock When Asked for Disk 1?

    I own the Pinnacle StudioHD v15 dvd and I have the serial number. When I try to install it on my Win7 computer it gets all the way to copying files from the dvd but then it asks me for disk 1. My choices are OK or Cancel. Clicking OK returns the message "Please insert the disk:1", but I only have the dvd. I have no choice but to cancel. How do I install this software?
  •  12-28-2014, 23:57 658813 in reply to 658812

    Re: Install Hits Roadblock When Asked for Disk 1?

    Is this an upgrade version?  If so, and you are installing on a new computer, it may be asking for a prior version disc in order to confirm your eligibility for the upgrade.  (You don't need to install the earlier version.) 

    Otherwise, you may have a corrupt installer.   Try this Microsoft Fixit Troubleshooter.

    And welcome to the forum.  Smile

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