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Import .mov files can hear audio but black screen

Last post 10-06-2014, 8:56 by Tony P. 4 replies.
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  •  08-23-2014, 16:31 640089

    Import .mov files can hear audio but black screen

    Hi,

    I am uploading a few .mov files to Pinnacle 17 Ultimate. But they show up red in the collections window. I can hear the audio but only see a black screen. I have viewed the files in my vcl player ans windows player. Looks fine. Anyone have an idea? A lil new to video editing:) 

  •  08-23-2014, 16:55 640091 in reply to 640089

    Re: Import .mov files can hear audio but black screen

    source of the video files?
  •  09-30-2014, 17:29 644076 in reply to 640091

    Re: Import .mov files can hear audio but black screen

    I have the same problem My video source is a DVR that makes AVI clips.
  •  10-04-2014, 18:15 644778 in reply to 640089

    Re: Import .mov files can hear audio but black screen

    I have the same problem.  I used to edit .MOV videos from my Canon SLR with Pinnacle 17.1.  Now with the 17.5 patch, I can not view any .MOV videos.  I only hear the sounds.
  •  10-06-2014, 8:56 644970 in reply to 644778

    Re: Import .mov files can hear audio but black screen

    I can edit and view my Canon mov files just fine in 17.6 (did you update to that one yet?).

    @Smith... avi is a container. That is all it is. What is in that container can be anything not friendly to Pinnacle or friendly to it.

    DVR compressions can vary from manufacturer. Upload a small sample to the cloud, and I will see if I have the same results on my end.

    The other option you have is to convert them. With trouble files, I use HANDBRAKE, a free converting program.

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