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Pinnacle Studio 17 crashes every time I try to export

Last post 07-25-2014, 18:17 by Paco572. 4 replies.
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  •  07-20-2014, 11:17 637510

    Pinnacle Studio 17 crashes every time I try to export

    Hello my name is TetricTiger,

    In have been having some troubles with my Pinnacle Studio 17 lately and was wondering if any of you could help. I bought Pinnacle Studio 17 about a week ago and it was working great up until yesterday. I have windows 8.1 by the way. Now every time I click export, Pinnacle Studio freezes for about 30 seconds, and then the export screen pops up. Now when I click export with the same settings I have been using, I get error 1xE000006. If I don't get that error, I will get 1xE000005. If I don't get that error, I will get the exported partly try restarting error. These come up before it exports anything, it doesn't even try. I checked my processes in the Task Manager and it shows that Pinnacle Studio is taking 3 million KB up of my computer. I tried reading through other forum posts but to no avail. If anyone could help that would be amazing.

    Thank you a lot,

    TetricTiger 

  •  07-20-2014, 12:20 637523 in reply to 637510

    Re: Pinnacle Studio 17 crashes every time I try to export

    This mentions 2 of the errors.  http://corel.force.com/pinnacle/articles/en_US/Master_Article/Avid-Studio-Export-Errors?&page=1&productSubCategory=Pinnacle%2017%20Ultimate&applicationSubCategory=Pinnacle%20Studio&productTopCategory=Pinnacle_Products&topicCategory=PI&keyWords=export%20errors&sb=new&source=kba

    You don't say what format you are exporting as, or the settings used. Check for anything wrong on the timeline at any position given by an error.

    Have you tried exporting the sample movie.

  •  07-23-2014, 18:19 637793 in reply to 637510

    Re: Pinnacle Studio 17 crashes every time I try to export

    In the patch notes for 17.6 update it says,  "Audio glitch at title text change, and
                                     transition boundary" supposed to be fixed. I can say it is not fixed. Please fix.

     

    PACO 

  •  07-23-2014, 18:33 637794 in reply to 637793

    Re: Pinnacle Studio 17 crashes every time I try to export

    Paco572:

    In the patch notes for 17.6 update it says,  "Audio glitch at title text change, and
                                     transition boundary" supposed to be fixed. I can say it is not fixed. Please fix.

     

    PACO 

    Firstly, why don't you start a new thread, or if you are going to hijack one, at least hijack one that is relevant?

    Secondly, in all the circumstances I've tested (as well as others), it is fixed. So you need to give some very specific details about what you are experiencing before anyone at Pinnacle can begin to work on this.

    If you are working on an old project, have you deleted the render files?

  •  07-25-2014, 18:17 637924 in reply to 637794

    Re: Pinnacle Studio 17 crashes every time I try to export

    Yes I deleted the render files many times allowing the program to re-render. I went into the time line at least 100 times shifting, deleting areas of problems, redoing areas of problems that showed up after rendering, I got the project to render all the to the end, less than 2 frames from the end it would not finish the export no matter what I did, including renaming the project files and cold booting but in all cases whether I rendered the section out and then added it back it continued fail on it's export. Even though it would play through in the pre render window with sounds and everything would appear to be fine the output export which never did finish would have audio glitches at translations. No matter what I did, including rendering out those parts that seemed to always have glitches, the program continued to exhibit these glitches. I exported 127 times and believe me, I tried everything under the sun, stopping of short of re-doing the entire project from scratch. The render would stop short 2 frames from the end and just stop no matter what I did, and if I deleted the end section it would render to 70% and then quit each time at a transition boundary.

    Here's the crappy part about it the new patch, it took away the .mp4 apple HD 1920x1080 @ 8000bit/s and replaced with HD 1280x720  for iPhone 5 but here's where it gets interesting, the output from the 1920 seemed to just smoke every other .mp4 format I have tried to render with including AF6, PRE Pro and Vegas 13, especially with moving objects on the horizontal plane when the original footage was shoot in 1920x180p@60fps and it would render these files in half the size as the others. That's why I've been trying to get it to work because it's frigin awesome the quality of the iPhone 5 apple output .mp4 apple HD 1920x1080 @ 8000bit/s  in pinnacle. It just smoked everybody!!!!!! But I guess not any more. Don't you think I would've given up on this lemon if it wasn't for this. I eventually had to take it into Vegas and mute the audio glitches and render it out there, which doubled the size of it and didn't look as good as the lower bit rate apple iPhone output from pinnacle.

     

    PACO 

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