Hello Mod's and Dev's,

I am writing from Austria.

In the German Forum there are lot of users, they have problems with your new Product.

I suggest, that you should read the GERMAN Forum, so you would get some information
about unsolved problems. ( Studio 16 and Studio 17 )
In my point of view, Studio 17 is the badest programm, I have ever seen;
and I am a Pinnacle user since Studio7 and make education for Pinnacle-newcomers in Austria.

So try URGENT to correct the errors, otherwise the market of Pinnacle Studio in Europa would breakdown soon.

The most of the users are very angry, because this program does not work properly and there are NO PATCHES
in sight. ( 17.2 does only correct minor errors, but not the main-problems, additionally it adds some more problem with the new paths )

Your marketing-manager announced, that this product is designed for the european market
and the german market ist very important for your company.
Till today I had not seen, that this is reality.

Best greetings from Austria .... and READ THIS !!!!

Excuse my poor english

Helmut, I'm afraid your post doesn't give me any clue as to what problems our European friends are experiencing.  More importantly, it doesn't tell the developers what is going on.  If you don't identify the problem, you can't expect that it will be fixed.

You should also be aware that there are a number of dedicated moderators in the European forums who are attempting to bring the issues that they are seeing to the attention of the developers.  While you may be unhappy about the lack of progress in addressing some of the known issues, the first step in the process is to identify a problem that is consistently affecting a large group of users.

I encourage you to identify the specific problems that you are talking about.  

gjslaw:

Helmut, I'm afraid your post doesn't give me any clue as to what problems our European friends are experiencing. 
More importantly, it doesn't tell the developers what is going on. 
If you don't identify the problem, you can't expect that it will be fixed.

I encourage you to identify the specific problems that you are talking about.  

Hello gjslaw,

what I see on your answer, is, that you don't understand what I mean.

The problem, that I see, there are so many posts in the german forum, explaining unsolved problems and errors,
as well in Studio16 and the same problems ( and some more ) in Studio17.

There are about 93 Million people in the german market ( 80 in Germany, 8 in Austria and 5 in german part of swiss)
and NOBODY in the company takes care of the german forum.
Not all people in this market are speaking english and so not all problems can discussed in an english forum.

I think, that COREL MUST HAVE german speaking developers ( why did you cancel the german dev-group in Munich ??? )
which is READING the GERMAN FORUM and solving the problems, which are described there.
In my sight, it seems, that there is no person able and/ore willing, to do this.

THAT IS THE REAL PROBLEM !!!

My post is not an attack to you, it is an AWAKE CALL to the management of COREL and the dev-group of Studio 16/17

P.S.:  an additional demand:  Please repair not only the Version 17, all customers, they had bought Studio16 have the same right,
          to get corrections of the faults in the Version 16 ( without buying the Studio17 )

Greetings from Austria to you ( and Corel ) and have a nice new year, we hope also for us.

Helmut42

Has the German forum complied a list of faults? I'd like to see one on the English forum. We would need to distinguish between items that are feature requests, minor bugs with workrounds, and real showstoppers.

For example, have you tried making an MPEG-2 file from the PAL version of the sky-is-the-limit sample movie? In Studio 17 the result is full of flash frames. To me that is a showstopping bug if you pre-compile files to make DVDs.

On the other hand, the jagged HD titles aren't brilliant, but can be masked.

I've just acquired a GoPro 3+. None of the video in any of the resolutions above 1080p is accepted by PS17, even though Pinnacle said Studio 17 would be 4K compatible by the end of December. Given that the 4K GoPro video is likely to be the most common 4K footage in the consumer market, that amounts to a breach of contract in my opinion.

I think listing the faults, rather than just having a general moan, might have more impact on Pinnacle.

Unfortunatelly there is no list.

But there is another great problem: when I render 1080 50p Clips for a BD to 1080 50i than between the clips I get blackframes (two Frames). Its the same from 60p to 60i. Thats a great diskussion in the german forum.

Sorry for my english, I know it´s not very well. 

Well, why don't we make one? In German and in English?

I know about the black frames in H.264 footage. It too is a showstopper.

Great idea. Lists with only bugs and no other conversations in that list.

Question. Is this list going to be one big lump or categorized. I have some ready to post. 

DTVPro:

Well, why don't we make one? In German and in English?

hgreiman has started a thread for PS17 bugs in the German forums, thanks for that.

Thank for that Ingolf. I'll start one over here, and perhaps with your language skills you can help sync them up?

All the moderators already know the problems with P/17 ITS BULLS--TE  TO SAY TO PEOPLE WHAT ARE the problems that you have what is your system setup etc etc,

P/17 IS NOT FIT FOR PURPOSE  And Corel should be sued for distributing such C--P

people be warned Don't buy this piece of frustrating cra-

it's time the mods: got their act together and made an official complaint to Corel on behalf of all users instead of feeding us with Corel bull--ite

Tom G

tomthumb:

All the moderators already know the problems with P/17 ITS BULLS--TE  TO SAY TO PEOPLE WHAT ARE the problems that you have what is your system setup etc etc,

P/17 IS NOT FIT FOR PURPOSE  And Corel should be sued for distributing such C--P

people be warned Don't buy this piece of frustrating cra-

it's time the mods: got their act together and made an official complaint to Corel on behalf of all users instead of feeding us with Corel bull--ite

Tom G

Dear tomthumb.

First, Moderators are not paid by Corel. They are not employed by Corel. To assume that they have not said anything to Corel/Pinnacle is pretty presumptuous on your part without you not having any knowledge of what communications that they might have had already. They have no "act" to get together. I don't know what you think Moderators do, but maybe this might clear up your misconception of their role here in the forum. They moderate the forums (google that word, moderate). They are experienced users that volunteer  (another word to look up for you) their time, knowledge and talents to the forum to help users where they can. But in order to help someone, that person needs to present a detailed workflow and description of the problem they are having. Because you might have a problem does not mean that everyone else has the same problem.

Maybe it's time for you to get your money back? Corel does have a 30 day refund policy. Make use of it. Have you even tried to access their tech support? No one would know since you have made nothing clear about your specific issues. 

Sue Corel. Let us know how it goes. 

Now about user frustration with a product. I can fully understand that. If I were as unhappy as you seem to be, I would take the product back and get my money. End of story. I would then wait and see (if I thought the product had any real merit) if they make changes and finally have a trial download for me to actually try before buying. Then, if I like the product, buy it. Quite simple if you ask me.

And yes, I do agree that this version of Pinnacle Studio has been a disaster. Too many crashes, non functional Smartrender, 4k, Library issues, and on and on. I hope that you have added constructive comments to the bug list (you do follow the forums, don't you???) so that again, the "get your act together" Moderators will have a public list of repeatable known issues without the insinuation of profanity and lack of information on the bugs.

BTW, while buggy, I did finish a Year In Review video with lots of Montage themes overlayed with motion backgrounds and text motion along with Smartsound music. All in 1080p. But I had my "go to" editor, PS16U which has worked great for me in what I do.

tomthumb:

All the moderators already know the problems with P/17 ITS BULLS--TE  TO SAY TO PEOPLE WHAT ARE the problems that you have what is your system setup etc etc,

P/17 IS NOT FIT FOR PURPOSE  And Corel should be sued for distributing such C--P

people be warned Don't buy this piece of frustrating cra-

it's time the mods: got their act together and made an official complaint to Corel on behalf of all users instead of feeding us with Corel bull--ite

Tom G

Hi Tom

I have 3 questions for you:

1. Can you show me a post where a moderator tells a user that one of the new bugs in Studio 17 are the fault of their system?
2. How do you know that the Moderators haven't told Corel about all the problems reported here (and more bugs that they have discovered themselves)?
3. Have you bought Studio 17? 

I can promise you that I never feed you or anyone else "Corel Bullshit". If I don't have enough information about an issue to make a judgement, I ask for more information. If I can reproduce the bug I pass it straight on. I try to maintain a balanced view of the product and do defend it when I feel it is being unfairly attacked by people out of frustration or ignorance. When I feel the product needs improvement I express that on both the public forums and privately to Corel.

I am often privy to commercially sensitive information which I cannot pass on to users because it would involve breaking a Non-disclosure agreement. It could even lead to me being sued if I break that agreement. I'm therefore not able to discuss what feedback I've had from Corel recently about the state of Studio 17. I can tell you though, that I am far from happy with both the current release and Corel's communication with me about it.

Posts like yours are another reason why I'm considering my future as a moderator on this forum - not so much the subject matter, but the tone and ignorance it displays.

jjn, I know that this period in time is a tough one. Pinnacle released a version of software that basically caused everyone problems. Reminds me of S10 when it was released. I don't believe they listened to beta testers, but to the marketing people to get this out no matter what in time for the holiday spending spree. So here we have a piece of software that is usable with lots of problems, and along with that, frustration.

Unfortunately, in a public forum, not everyone knows how to communicate frustration and starts blaming everyone within earshot for the problems they are experiencing. Even those that have nothing to do with it. 

You have provided a valuable service to the users here in this forum for a very very long time. You along with the other moderators do this for free, using your own time and effort. You have been doing this far longer than those that are jumping up and down shouting unintelligible words. You've wrote books on the use of Pinnacle products, along with a website for helping fix some of the more common issues with the program. Information that has even escaped their Tech Support.

Unfortunately with the title of Moderator under your name, you become synonymous with Corel as if you have a real say so in what they actually do. But thinking like that only comes from those who do not know what the role of a moderator in a forum is. So since they can not vent directly at Corel, you are the next best thing. Most definitely the wrong way to approach solving their problems.

It took Pinnacle a while to get S10 fixed to the point of usability, but they did. The only hope that I can have is that Corel does the same thing too. And if there is a PS18, they will have learned from this experience.

 

jjn

Please do not allow one post from an obviously frustrated user to cause you to throw in the towel. There are many on here (the vast majority) who really appreciate all the time and effort that you put in. Lets face it, if we wanted help from Corel, we would wait a very long time for it.

All of the mods on this forum are very helpful and are providing an excellent service. Perhaps this unfortunate incident has something of a silver lining insofar as it does remind us all of the work that you do and the opportunity to say thank you.

You all have my utmost support.

tomthumb:

All the moderators already know the problems with P/17 ITS BULLS--TE  TO SAY TO PEOPLE WHAT ARE the problems that you have what is your system setup etc etc,

P/17 IS NOT FIT FOR PURPOSE  And Corel should be sued for distributing such C--P

people be warned Don't buy this piece of frustrating cra-

it's time the mods: got their act together and made an official complaint to Corel on behalf of all users instead of feeding us with Corel bull--ite

Tom G

You should know that I've just removed the safety cap of my moderation pannel. The big red "go away" button is now easily reachable.

It's not the 1st time you're spilling out your insanities here. Being a recidivist, your case is under discussion with other moderators. You might be very soon set to moderate status.

 

Tom's profile set to moderate status.

It means that Tom is still able to post in the forum, but his messages must be approved by a moderator before publication.