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Hollywood FX download failures

Last post 08-13-2013, 17:25 by colour. 21 replies.
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  •  08-05-2013, 4:27 600661

    Hollywood FX download failures

    Hi all

    I have Studio 15 HD ultimate and only recently discovered that I only have 2D transitions available. Looking through the online  support I found a link to download the missing files ( although I'm sure I did this on the original download) Problem is, each time I download, when I come to unzip the file, right at the end it comes up with an error message which says " CRC failed in bonus content\Data1.cab Unexpected end of archive" I have done this 3 times now, same message. I have been careful to ensure my PC does not go to sleep during download. Any ideas? or is it the source files that are corrupt??

    Any help would be appreciated. 

  •  08-05-2013, 5:46 600670 in reply to 600661

    Re:Hollywood FX download failures

    Hi and welcome here.

    video1paul:
    Looking through the online  support I found a link to download the missing files

    Could you post here the link ?

     

     

  •  08-05-2013, 7:20 600686 in reply to 600670

    Re: Re:Hollywood FX download failures

    Hi there, thanks for your response. The link here takes you through a registration page and direct into the download...

    regards

    Paul 

    http://apps.pinnaclesys.com/cdb/register/enter.aspx?checkRegistration=1&langue_id=7&supportFileID=35450&productid=3018

  •  08-05-2013, 9:52 600719 in reply to 600686

    Re: Re:Hollywood FX download failures

    Same here.

    Issue escalated to Pinnacle. Wait & see...

  •  08-05-2013, 11:01 600732 in reply to 600719

    Re: Re:Hollywood FX download failures

    Merci! Glad it's not me being stupid!!

    regards

    Paul 

  •  08-08-2013, 23:49 601118 in reply to 600732

    Re: Re:Hollywood FX download failures

    Hi Paul, 

    You had started with the Studio 15 Trial, and then upgraded to full version?

    In any case - the corruption issue is reproduced here. The file in our Release archive does not have that problem, so I have hosted that on FTP for you; I will ensure that the corrupted file hosted on our support page is replaced.  Please let us know if this works for you.  

    http://cdn.pinnaclesys.com/qa/PinnacleStudio_Trial_V15_Content.exe  <- still uploading, should be done around 9PM PT.  

    Thanks

    Nick. 

     

     

     

  •  08-09-2013, 8:46 601174 in reply to 601118

    Re: Re:Hollywood FX download failures

    Hi Nick

    Thanks for your response.

    In fact I upgraded from 10 to 15 direct without going through the trial version as I was changing from Vista to Windows 7.

    Anyway, the good news is the 2.1gb download came through without a hitch. The bad news is that it doesn't appear to have any of the bonus content included! 

    On the install screen you have the option of installing HFX Vol1, 2 or 3, also Premium pack vol 2 and creative pack VI. As you highlight each of these options, to the right it says that each one will take 0kb of disc space. If you still install any of these, I still do not have HFX in my transitions, even after a re-boot.

    Any ideas??

    regards

    Paul 

  •  08-09-2013, 9:22 601178 in reply to 601174

    Re: Re:Hollywood FX download failures

    Sorry make that upgrade Studio 11 Ultimate to 15
  •  08-09-2013, 9:28 601179 in reply to 601174

    Re: Re:Hollywood FX download failures

    Hello video1paul,

    In Studio 15, to get the additional HFX you need to transfer the effects using the transfer wizard (which I believe you may have forgotten to do this step if you have a previous version of Studio installed). If you don't have a previous version of Studio, then you need to use the Bonus DVD content from either Studio 10 or 11 and use the transfer content.

  •  08-09-2013, 11:13 601193 in reply to 601179

    Re: Re:Hollywood FX download failures

    Hi there, thanks for your input. I've found the studio 11 bonus disc, but when I run it it says I need an installed version of 11 for it to run and then aborts. I have only have Studio 15 installed. How do I get to the transfer content?

    regards

    Paul 

  •  08-09-2013, 11:55 601198 in reply to 601193

    Re: Re:Hollywood FX download failures

    Paul,

    Check out this tuto to learn how to use S11 Bonus disc with a later version of Studio.

  •  08-09-2013, 12:30 601203 in reply to 601198

    Re: Re:Hollywood FX download failures

    Thanks. How do I get to the installer window for 15? I purchased as a download, I have no discs for this version...
  •  08-09-2013, 14:46 601214 in reply to 601203

    Re: Re:Hollywood FX download failures

    In the directory where you stored the downloaded files, you should found a Welcome.exe. Run it.
  •  08-09-2013, 18:21 601227 in reply to 601214

    Re: Re:Hollywood FX download failures

    Hi Paul, 

    Sorry, the executable I uploaded to FTP came from S15 Trial, which was delivered in two parts - the program installer and the content installer.  Perhaps the reason your Install Manager displayed the content as unavailable (0 bytes) was because Trial was not detected on your machine.  The corrupted installer you downloaded from the support page (I got mine here), I've yet to find that in our Release archive.  And this is disturbing, because I'm the one who handled the S15 release.  Still looking and will research with Support as to where they got that and if they have another copy that might not be corrupted. 

    Thanks

    Nick.

  •  08-10-2013, 11:03 601337 in reply to 601193

    Re: Re:Hollywood FX download failures

    "Hi there, thanks for your input. I've found the studio 11 bonus disc, but when I run it it says I need an installed version of 11 for it to run and then aborts. I have only have Studio 15 installed. How do I get to the transfer content?"

    Here is a video tutorial I made for Studio 12, but is the same procedures for Studio 14 or 15. You may want to skip the video all the way to 9:10 and just follow the steps provided.

    NOTE: When I made this video the steps were for studio 12 but just ignore the studio 12 part and proceed the same way with studio 15 disc.

  •  08-10-2013, 16:08 601373 in reply to 601227

    Re: Re:Hollywood FX download failures

    Thanks for your efforts Nick. This is getting complicated!! A straight download would be good. I'm getting loads of support from others on this forum but the solutions appear very involved. I did apparently manage to get the bonus content from my old s11 version onto my s15 but have as yet not been able to access this. The patches and fixes seem very involved and don't seem to match with the downloaded content. And this all started because I wanted a few of my old HFX transition effects on a video I'm doing for the Beaver section of the scouts!

    Seems strange to me that a product labelled as "ultimate" has fewer bells and whistles than previous versions.

    So if you can get hold of an uncorrupted version, I would much appreciate it.

    thanks Paul 

  •  08-11-2013, 6:29 601423 in reply to 601174

    Re: Re:Hollywood FX download failures

    Attachment: Screenshot 1.jpg

    On the install screen you have the option of installing HFX Vol1, 2 or 3, also Premium pack vol 2 and creative pack VI. As you highlight each of these options, to the right it says that each one will take 0kb of disc space. If you still install any of these, I still do not have HFX in my transitions, even after a re-boot

    HFX Vol 1 & a selection of HFX Transitions eg; Family Fun etc are included with Studio 12/14/15 Program & aren't Bonus Content. See Screenshot 1.

    HFX Vols 2 & 3, Premium Pack & Creative Pack V1 are all separate "Plugins" either supplied as a "Bonus" feature with Studio special offers or needed to be purchased & Installed separately. Neither of those were included in the defunct S10/11 separate "Bonus" Content DVD (Most of which although it Installed was a watermarked Trial & needed to be purchased via an Activation Key if you wanted it).

    The reason for the Content Transfer wizard in S12/14/15 is to transfer any Purchased Premium Content that was on S10/11 Content DVD .

    Btw- You need to Select "Show Premium Content" & "Show Premium Features" in Studio Program Setup / Project Preferences, to display Premium Content in Video Effects. See Screenshot 2.

    There have been many Posts  with only 2D Transitions (And only some of those showing), over the years. The usual Fix is to Install Studio again (Not Reinstall) & select  the "Repair" Option In the following Pop-up..

    These problems are historical, depending upon how you acquired any "Bonus" content in the first place. Only you would know thatWink

    Screenshot 1:

     

     .


  •  08-11-2013, 6:43 601425 in reply to 601423

    Re: Re:Hollywood FX download failures

    Attachment: Screenshot 2.jpg

    Read my Post above first:

    Screenshot 2:

     


  •  08-12-2013, 9:36 601574 in reply to 601423

    Re: Re:Hollywood FX download failures

    Again, thanks for this info.

    I have the show premium content & features enabled in set up / project preferences. I get none of the other offerings in the transitions drop down menu apart from the 2D transitions.

    If the fix is to Install studio again I need to wait for a clean copy on the portal which I hope Nick and his colleagues are working on.

    The only way I acquired bonus content was through the supplied bonus disc.

    Thanks for your input. 

  •  08-12-2013, 17:32 601616 in reply to 601574

    Re: Re:Hollywood FX download failures

    Hi Paul, 

    Sent you a PM.  Please have a look - I've offered a new solution while I work with the Support team on replacing that file.  

    Regards

    Nick. 

  •  08-13-2013, 12:50 601695 in reply to 601616

    Re: Re:Hollywood FX download failures

    Thanks Nick. That worked great. I now appear to have all the missing files.

    And thanks to everyone who tried to help. 

    regards

    Paul 

  •  08-13-2013, 17:25 601743 in reply to 601695

    Re: Re:Hollywood FX download failures

    video1paul:

    Thanks Nick. That worked great. I now appear to have all the missing files.

    And thanks to everyone who tried to help. 

    regards

    Paul 

    Nice to see the old "Pinnacle" Team pulling the stops-out to get this sorted. Yes

    Raff has been doing the same. Yes

    My faith in the old "Pinnacle" Team has been restored. Yes

    I/we're glad your're still with us (Although in depleted numbersSad) Smile

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