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Cannot uninstall Studio 15

Last post 07-15-2015, 21:26 by saby. 9 replies.
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  •  06-20-2012, 9:35 536334

    Cannot uninstall Studio 15

    Sorry if this is already posted elsewhere but I could not find it if it is.  From working perfectly Studio 15 Ultimate has now stopped working.  If I try to load an existing project it gets so far then hangs and crashes resulting in having to force close down of the program. I have tried creating a new project and encountered the same problem.

    I have an outstanding project I am working on so need to be able to use the program.  I have tried to uninstall Studo 15 but keep getting the following error message: "Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this produce, use Add/Remove Programs on the Control Panel"

    I am not trying to install it - I am trying to uninstall it. I understand this was also a problem with Studio 14 and there is a regdelete for that version from Pinnacle.  Has anyone else had my issues and tried using the Studio 14 regdelete to try and uninstall Studio 15.  Failing that has anyone any advice on how to uninstall it pls.

  •  06-20-2012, 10:00 536337 in reply to 536334

    AW: Cannot uninstall Studio 15

    Sally119:
    "Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this produce, use Add/Remove Programs on the Control Panel"
    Did you try what you are instructed (see the bold marked  part of the message above)?
  •  06-20-2012, 10:15 536341 in reply to 536337

    Re: AW: Cannot uninstall Studio 15

    It is the Add/Remove Programs feature in the Control Panel that I am using to try to remove the program and that is the message that comes up each time.  I have never had any other version of Pinnacle than the Studio 15 Ultimate I am trying to uninstall now. I ask it to uninstall, it then comes up with "do you allow C:\Windows\Installer\2bfde6.msi to make changes to your computer".  I click yes and then get the message I posted earlier that there is already a version of it installed and I cannot install it.  I dont want to install it - I am asking it to uninstall.
  •  06-20-2012, 12:12 536356 in reply to 536341

    Re: AW: Cannot uninstall Studio 15

    Try revo uninstaller to clean your computer of any PS15 installation.
  •  06-20-2012, 12:55 536364 in reply to 536356

    Re: AW: Cannot uninstall Studio 15

    I downloaded the trial version of Revo Uninstaller and asked it to uninstall Pinnacle but it seems to try and use the same route Add/Remove programs does because as soon as it tries to uninstall I get the same message come up.
  •  06-22-2012, 16:44 536618 in reply to 536364

    Re: AW: Cannot uninstall Studio 15

     

    Moved to Studio - Installation & Setup

  •  06-27-2012, 7:52 537216 in reply to 536618

    Re: AW: Cannot uninstall Studio 15

    An update on my post.  I didn't realise how much Pinnacle clogs up the hard drive with auxiliary files.  When I asked Pinnacle to delete auxiliary files I regained 100gb of hard disk space.  Since then Pinnacle has resumed working and I have been able to complete the project I was working on and have been working on fresh material so far without too many hiccups.  I did have the programme close down on me when I tried to replace the existing project with another one - it didn't like that and it froze on me when I asked it for moving thumbnails.  I had to shut it down and re-open it whereby it had complied with the request for moving thumbnails.  I have burned a disk and it all works ok.  I now delete auxiliary files each time I close Pinnacle down.  This might be of interest to others who have had similar problems.
  •  06-27-2012, 10:10 537251 in reply to 537216

    Re: AW: Cannot uninstall Studio 15

    Glad you sorted it out.Smile
  •  07-15-2015, 21:22 682022 in reply to 536334

    Re: Cannot uninstall Studio 15

    I have exactly the same problem  and I do wonder if it has anything to do with the problems I have with Pinnacle 18 ultimate
  •  07-15-2015, 21:26 682024 in reply to 682022

    Re: Cannot uninstall Studio 15

    Did you try RevoUninstaller suggestion ?
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