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RTFX Vol 2 on 64-bit OS

Last post 03-17-2012, 20:47 by tomx. 23 replies.
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  •  03-10-2012, 11:20 520841

    RTFX Vol 2 on 64-bit OS

    RTFX Vol 2 installs successfully (listed in Windows Add or Remove Programs) but doesn't show up in Studio 14 (Toolbox > Add Video Effects). Avid tech support can't solve the problem and I have tried each solution in the KB several times with no luck. Is it possible that this problem could be related to the fact that I'm runing the 64-bit version of Windows 7? Maybe some or all of the Pinnacle products don't work with an x64 based OS? Tech support says they do but I'm not so sure. Anybody have personal experience in this area?

     

  •  03-10-2012, 16:31 520881 in reply to 520841

    Re: RTFX Vol 2 on 64-bit OS

    Is it installing in the right directory? I too have Win 7 Pro 64bit. Here is the directory where the RTFX vol. 2 folder is installed.

    C:\Program Files (x86)\Pinnacle\Studio 14\Plugins\RTFx\StudioXML\RTFX Volume 2

  •  03-11-2012, 4:25 520918 in reply to 520881

    Re: RTFX Vol 2 on 64-bit OS

    moved to Studio - Audio & Video plug-ins ...
  •  03-11-2012, 11:21 520997 in reply to 520881

    Re: RTFX Vol 2 on 64-bit OS

    Tony P wrote the following post at 03-10-2012 15:31:

    Is it installing in the right directory? I too have Win 7 Pro 64bit. Here is the directory where the RTFX vol. 2 folder is installed.

    C:\Program Files (x86)\Pinnacle\Studio 14\Plugins\RTFx\StudioXML\RTFX Volume 2

    No, it's located in C:\Program Files (x86)\Pinnacle\Studio 11\Plugins\RTFx\StudioXML\RTFX Volume 2. I would like to simply move it to the location you specify but I don't think that would be a good idea. There are probably registry implications that might lead to file or application corruption.

    I did not have Studio 11 installed when I installed S14. I installed S14 on a fresh OS installation and then installed RTFX Vol 2. Then I ran the Transfer Content wizard.

  •  03-11-2012, 15:42 521034 in reply to 520997

    Re: RTFX Vol 2 on 64-bit OS

    tomx:

    No, it's located in C:\Program Files (x86)\Pinnacle\Studio 11\Plugins\RTFx\StudioXML\RTFX Volume 2. I would like to simply move it to the location you specify but I don't think that would be a good idea. There are probably registry implications that might lead to file or application corruption.

    You can safely copy/paste the content of  C:\Program Files (x86)\Pinnacle\Studio 11\Plugins\RTFx\StudioXML\RTFX Volume 2 into C:\Program Files (x86)\Pinnacle\Studio 14\Plugins\RTFx\StudioXML\RTFX Volume 2. The worst that can happen is that it doesn't work. No collateral damage to be expected. Believe me.

  •  03-11-2012, 17:01 521059 in reply to 521034

    Re: RTFX Vol 2 on 64-bit OS

    Also, I believe that you can choose the install directory.
  •  03-12-2012, 0:44 521102 in reply to 521059

    Re: RTFX Vol 2 on 64-bit OS

    I think if you just copy the files into the correct directory it will not work. You will have to deleted the files in the cache directory also. I'll have to look in the Delic site, they have a procedure for this.
  •  03-12-2012, 7:15 521163 in reply to 521102

    Re: RTFX Vol 2 on 64-bit OS

    Is RTFX a separate plugin you purchased?
  •  03-12-2012, 7:37 521165 in reply to 521102

    Re: RTFX Vol 2 on 64-bit OS

    ghuck:
    I think if you just copy the files into the correct directory it will not work. You will have to deleted the files in the cache directory also. I'll have to look in the Delic site, they have a procedure for this.

    You might be right.

  •  03-12-2012, 8:30 521173 in reply to 521059

    Re: RTFX Vol 2 on 64-bit OS

    Tony P:
    Also, I believe that you can choose the install directory.

    Unfortunately that option isn't offered, at least not on the product I purchased.

     

  •  03-12-2012, 8:32 521175 in reply to 521034

    Re: RTFX Vol 2 on 64-bit OS

    saby:
    [

    You can safely copy/paste the content of  C:\Program Files (x86)\Pinnacle\Studio 11\Plugins\RTFx\StudioXML\RTFX Volume 2 into C:\Program Files (x86)\Pinnacle\Studio 14\Plugins\RTFx\StudioXML\RTFX Volume 2. The worst that can happen is that it doesn't work. No collateral damage to be expected. Believe me.

    You were right, that solution made the RTFX Vol 2 features appear in Studio 14, but they don't work. When any of those effects is applied it freezes the clip.

     

  •  03-12-2012, 8:34 521176 in reply to 521163

    Re: RTFX Vol 2 on 64-bit OS

    Tony P:
    Is RTFX a separate plugin you purchased?

    Yes. It's a separate distribution disc, purchased from Avid.

     

  •  03-12-2012, 16:54 521360 in reply to 520997

    Re: RTFX Vol 2 on 64-bit OS

    tomx:

    I did not have Studio 11 installed when I installed S14. I installed S14 on a fresh OS installation and then installed RTFX Vol 2. Then I ran the Transfer Content wizard.

    Something I didn't pointed out the last time : why did you use Transfer Content ? You say "fresh OS installation", so Transfer Content is useless, no ?

  •  03-12-2012, 17:33 521370 in reply to 521360

    Re: RTFX Vol 2 on 64-bit OS

    saby:

    Something I didn't pointed out the last time : why did you use Transfer Content ? You say "fresh OS installation", so Transfer Content is useless, no ?

    Because that's what the Avid support told me to do. The KB articles they referred me to also said to do that.

  •  03-12-2012, 17:42 521375 in reply to 521370

    Re: RTFX Vol 2 on 64-bit OS

    Ok, I do remember why, now.

    Take a look at step 1 and step 6 of this tutorial at Declic-Video.

  •  03-14-2012, 8:54 521715 in reply to 521375

    Re: RTFX Vol 2 on 64-bit OS

    saby:

    Ok, I do remember why, now.

    Take a look at step 1 and step 6 of this tutorial at Declic-Video.

    Step 1 is the same procedure outlined in a couple of KB articles that AVID tech support had me follow. I did it several times but it never worked. I wouldn't mind trying Step 6 but I would first like to read through it to better understand what it does. I have worked with batch files so I don't have any trouble following the coded logic, but this one is written in a foreign language. Do you know if an English version is available?

    As the article says, it transfers to and from S12, S14 and S15. My RTFX installer is for S11. Do you think that it would work if I followed the S12 to S14 logic in the batch file except that I would use the S11 folders instead of S12?

     

     

  •  03-14-2012, 14:25 521788 in reply to 521715

    Re: RTFX Vol 2 on 64-bit OS

    Yes you're right the batch is only for transfers from S12, S14 and S15. Sorry for the confusion.

    I'll translate in English the REM lines if you want. The ECHO lines are already translated.

  •  03-14-2012, 20:26 521834 in reply to 521788

    Re: RTFX Vol 2 on 64-bit OS

    saby:

    Yes you're right the batch is only for transfers from S12, S14 and S15. Sorry for the confusion.

    I'll translate in English the REM lines if you want. The ECHO lines are already translated.

    Sounds like that won't be necessary as it doesn't apply to my situation. Thanks anyway.

  •  03-15-2012, 7:12 521903 in reply to 521715

    Re: RTFX Vol 2 on 64-bit OS

    tomx:

    Do you think that it would work if I followed the S12 to S14 logic in the batch file except that I would use the S11 folders instead of S12?

    And what about that ?

  •  03-15-2012, 9:26 521926 in reply to 521903

    Re: RTFX Vol 2 on 64-bit OS

    saby:

    tomx:

    Do you think that it would work if I followed the S12 to S14 logic in the batch file except that I would use the S11 folders instead of S12?

    And what about that ?

    The author of this fix doesn't state that it is applicable to S11 and he is undoubtedly more skilled than I am. I have been using Studio for years and if there's one thing I have learned it is that it is a very unstable product. I don't think I want to take a chance by tinkering with something that fragile for fear of messing up something else on my computer.

    I'm sure Avid won't refund my money for the purchase of RTFX Vol 2 so I'm content to consider it a learning experience and exercise more caution in the future about buying Avid products.

    I do, however, very much appreciate the help offered by all you kind folks on the forum.

     

  •  03-15-2012, 9:48 521930 in reply to 520841

    Re: RTFX Vol 2 on 64-bit OS

    Attachment: Untitled.jpg
    tomx:

    RTFX Vol 2 installs successfully (listed in Windows Add or Remove Programs) but doesn't show up in Studio 14 (Toolbox > Add Video Effects). Avid tech support can't solve the problem and I have tried each solution in the KB several times with no luck. Is it possible that this problem could be related to the fact that I'm runing the 64-bit version of Windows 7? Maybe some or all of the Pinnacle products don't work with an x64 based OS? Tech support says they do but I'm not so sure. Anybody have personal experience in this area?

    Go to Studio Setup / Project Preferences & Enable Show Premium Content etc. If you haven't already done-so.

    See my ScreenShot:

    Screenshot:


  •  03-15-2012, 16:39 522007 in reply to 521375

    Re: RTFX Vol 2 on 64-bit OS

    Just a thought - if the RTFX Volume 2 CD was older stock from the very early days of Studio 11, the installer might not be Vista (or Win7) aware. If so, you may need explicitly to run the setup program as the administrator in order to have the necessary privilege to write in the Program Files folders and the Registry,

    MO Windows 7 is a pain in the butt here; instead of just telling you to s*d off with an "accvess denied" message it creates the entries in a "virtual store" belonging to the user who ran the program. But Studio 14 itself, and its Content Transfer Wizard are Vista and Windows 7 aware and can get access to the Program Files folders and the Registry (and may well see the real folders and Registry branches and not the ones in the "virtual store").

    So, if you haven't tried already - try right-clicking the RTFX Volume 2 setup program and choosing "run as administrator"; if Windows won't let you do it with the files on the CD, copy the CD contents to a temporary folder on the hard drive and do it from there.

    Regards,
    Richard

  •  03-17-2012, 20:40 522404 in reply to 521930

    Re: RTFX Vol 2 on 64-bit OS

    colour:

    Go to Studio Setup / Project Preferences & Enable Show Premium Content etc. If you haven't already done-so.

    See my ScreenShot:

    Screenshot:

    I had already done that, thanks.

  •  03-17-2012, 20:47 522405 in reply to 522007

    Re: RTFX Vol 2 on 64-bit OS

    culpanr:

    Just a thought - if the RTFX Volume 2 CD was older stock from the very early days of Studio 11, the installer might not be Vista (or Win7) aware. If so, you may need explicitly to run the setup program as the administrator in order to have the necessary privilege to write in the Program Files folders and the Registry,

    MO Windows 7 is a pain in the butt here; instead of just telling you to s*d off with an "accvess denied" message it creates the entries in a "virtual store" belonging to the user who ran the program. But Studio 14 itself, and its Content Transfer Wizard are Vista and Windows 7 aware and can get access to the Program Files folders and the Registry (and may well see the real folders and Registry branches and not the ones in the "virtual store").

    So, if you haven't tried already - try right-clicking the RTFX Volume 2 setup program and choosing "run as administrator"; if Windows won't let you do it with the files on the CD, copy the CD contents to a temporary folder on the hard drive and do it from there.

    Regards,
    Richard

    I gave that a try, now S14 will not start up at all. After launching the program there is a long delay and then an error dialog box that says something about the application not being shut down correctly and to restart the computer and try again. Restarted, same problem.

    Nonetheless, thanks for the suggestion. Your logic made good sense. Like I said before, though - it's very unstable software.

     

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