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Cannot delete studio 14 ultimate off my computer???

Last post 07-26-2010, 9:55 by Raff_Uy. 40 replies.
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  •  07-03-2010, 8:14 408225

    Cannot delete studio 14 ultimate off my computer???

    Hello.  I have been having issues with s14 ultimate and was advised the best way to correct these issues was to delete s14 off my computer then re-install it.  When I go into unistall programs, click on studio 14, I get this message:

     X Another version of this product already installed.  Installation cannot continue.  To cofigure or remove the existing version of this product use Add/Remove on the Control Panel.

    I am using add/remove from the control panel.  I am not trying to install s14, I am trying to delete it.  I do have s12 installed also but not looking to delete this quite yet.  I am running windows 7.  Does anyone know another/easy way to delete s14??

     

    Thanks for any help.

  •  07-03-2010, 8:29 408226 in reply to 408225

    Re: Cannot delete studio 14 ultimate off my computer???

    To delete/ reinstall S14

    http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=288459&Hilite=uninstall

    What you have not done so far is use the regdelete.

     

  •  07-04-2010, 9:07 408342 in reply to 408226

    Re: Cannot delete studio 14 ultimate off my computer???

    I have tried regdelete and deleted all s14 files from my computer.  I have even uninstalled s12 off this computer.  When I go into add/remove programs s14 is still there (s12 completly gone) but you cannot remove it.  When you try to uninstall it you get this message:

    X Another version of this product already installed.  Installation cannot continue.  To cofigure or remove the existing version of this product use Add/Remove on the Control Panel.

     When I attempt to reinstall s14 the install wizard comes up and it appears to be installing.  It skips what language I want and never asks for any serial numbers.  It then prompts me to insert disk one.  It only came with one disk!  Arghhhhhh!  Any help please.....

  •  07-04-2010, 10:32 408353 in reply to 408342

    Re: Cannot delete studio 14 ultimate off my computer???

    Time for plan B then. Download and run the Microsoft installer cleanup utility.

     http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

    Since you have already deleted S12, select anything Pinnacle.

     

  •  07-04-2010, 11:10 408361 in reply to 408353

    Re: Cannot delete studio 14 ultimate off my computer???

    If the windows uninstaller doesn't work (as I have a feeling it won't if the program is not showing up in add/remove), I did this a few months back:

    1. Create a restore point and back up your registry (just in case).

    2. Search for "Pinnacle" and "Studio", then delete all of these entries. You'll also have to do this for hidden files/folders.

    3. Run a registry cleaner.

    4. Reboot.

    5. Install.

    This should be used as a last resort. If the program is not showing up in add/remove programs, then it is NOT correctly registered and your computer won't see it. Try the windows uninstaller first, but my gut feeling is that it won't show up in the list of programs to delete.

  •  07-04-2010, 19:25 408401 in reply to 408353

    Re: Cannot delete studio 14 ultimate off my computer???

    this link no longer works
  •  07-04-2010, 20:54 408402 in reply to 408401

    Re: Cannot delete studio 14 ultimate off my computer???

    According to what I've read, Microsoft just pulled the installer cleanup and no longer supports it:

    http://clubhouse.microsoft.com/Public/Post/b8f567d6-629f-4e27-a571-491541ba8f2e  

  •  07-04-2010, 20:57 408403 in reply to 408402

    Re: Cannot delete studio 14 ultimate off my computer???

    Took a quick look and it's still available at MajorGeeks. Get a copy quick before they pull it too:

    http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html  

  •  07-05-2010, 8:45 408459 in reply to 408403

    Re: Cannot delete studio 14 ultimate off my computer???

    imaref:

    Took a quick look and it's still available at MajorGeeks. Get a copy quick before they pull it too:

    http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html  

    First of all, thanks for everyone's help.  I feel like I am getting there slowly but surely!  I used everyone's suggestions to this point.  After downloading Windows Installer Clean up Utility from link,  that actually removed Studio 14 from the add/remove programs page.  I then began installation and everything was running smoothly until this appeared..

    http://img823.imageshack.us/img823/9954/34718277.png

     Any suggestions?  Thanks again everyone!

  •  07-05-2010, 9:12 408462 in reply to 408459

    Re: Cannot delete studio 14 ultimate off my computer???

    If you were running in an account with administrator rights (which is usual for the main or only account) then the installation should have continued after pressing 'OK'
  •  07-05-2010, 9:34 408468 in reply to 408462

    Re: Cannot delete studio 14 ultimate off my computer???

    David Hunt:
    If you were running in an account with administrator rights (which is usual for the main or only account) then the installation should have continued after pressing 'OK'

     

    I am running under an account with admin rights.  I hit ok, but the installation was rolled back.  The installation wizard comes up and says installation interrupted and cannot complete.

  •  07-05-2010, 11:09 408471 in reply to 408468

    Re: Cannot delete studio 14 ultimate off my computer???

  •  07-05-2010, 11:23 408473 in reply to 408471

    Re: Cannot delete studio 14 ultimate off my computer???

    After running the installer cleanup, did you also run a registry cleaner? If not, I think that's the problem. There's still a registry entry from your last attempts at installing Studio.

    If you don't have a registry cleaner that you normally use, you can use the free one included in CCleaner. Make sure you reboot after running it. I would also run the CCleaner sweep to get rid of any temporary files that Studio tried to install.

  •  07-05-2010, 14:04 408496 in reply to 408471

    Re: Cannot delete studio 14 ultimate off my computer???

    David Hunt:

    This is exactly where I am stuck now.  During the install I get error message 1402 like above telling me I don't have access to admin reg key.  I have been going into the registry to manually update each error but this is taking way too long and have no idea how many there are.  They all end in  f8c1ddaaf95d55d47a6267c8172a508a. Not sure why I don't have admin rights when I only have one user profile.  I tried creating another admin profile but same thing happens.  I ran windows installer clean up, ccleaner, and regdelete.  Bout ready to give up

  •  07-05-2010, 14:44 408505 in reply to 408496

    Re: Cannot delete studio 14 ultimate off my computer???

    The trouble is that not everyone experiences the same problems and I have not experienced yours. Both Imaref and I have made suggestions which we hoped would provide a cure (and normaly do). What you need is a clean installation and so far your'e not getting it.

    Another suggestion

    Search for the file    f8c1ddaaf95d55d47a6267c8172a508a . If it is Pinnacle related - delete it.

    Update

    The file is in  C:\Windows\ Installer\ Patch Cache\ Managed

    It contains files relating to S14 - so delete it.

    ADDED

    Don't forget to run CCleaner after deleting.

  •  07-05-2010, 15:34 408511 in reply to 408505

    Re: Cannot delete studio 14 ultimate off my computer???

    David Hunt:

    The trouble is that not everyone experiences the same problems and I have not experienced yours. Both Imaref and I have made suggestions which we hoped would provide a cure (and normaly do). What you need is a clean installation and so far your'e not getting it.

    Another suggestion

    Search for the file    f8c1ddaaf95d55d47a6267c8172a508a . If it is Pinnacle related - delete it.

    Update

    The file is in  C:\Windows\ Installer\ Patch Cache\ Managed

    It contains files relating to S14 - so delete it.

    ADDED

    Don't forget to run CCleaner after deleting.

     

    I do have either file or location on my computer.  I find the file f8c1.......508a in my registry but it's there numerous times.  I have searched my computer for all files containing pinnacle or studio and have deleted them all.  I used ccleaner 3x after deleting files then rebooted.  I am still getting the same error 1402 message about needing access. The install is rolled back and stopped. 

  •  07-05-2010, 15:35 408512 in reply to 408505

    Re: Cannot delete studio 14 ultimate off my computer???

    It may be that the file was not old but was part of the last attempted installation, so that the same thing could happen again.

    At the next installation do not autorun but open to view files. Right click on 'Welcome.exe' and in properties choose 'run as administrator. I hope that will overcome the problem.

    If it fails there are two other things to try

    1.  Copy the Studio install disc to the hard disc and try again.

    2.  Go to  f8c1ddaaf95d55d47a6267c8172a508a   , right click and go to properties\ security. Change the permissions and (I think) tick for the mother and child choice which will also change the permissions for all the contained directories and files. Rerun the install. 

  •  07-05-2010, 15:56 408514 in reply to 408511

    Re: Cannot delete studio 14 ultimate off my computer???

    Forget the registry for the moment.

    C:\ Windows\ Installer is a hidden directory so you need to unhide it (do you know how to do that?)

    In 'Managed' is '14.0.0' and in that are loads of files of which most have a name followed by f8c1ddaaf95d55d47a6267c8172a508a. That is why you see it so many times in the registry.

    However, you might try what I said in my last post first, that is, right click on 'Welcome.exe' and run as administrator.

     

  •  07-05-2010, 16:40 408518 in reply to 408512

    Re: Cannot delete studio 14 ultimate off my computer???

    I really thought "run as administrator" was going to be the trick.  Neither solutions worked.  I am going to re-install s12 and be happy that it works.  Ive lost patience and too much time with this.  Appreciate everyone's help!

  •  07-05-2010, 16:48 408519 in reply to 408518

    Re: Cannot delete studio 14 ultimate off my computer???

    Have you tried deleting  f8c1ddaaf95d55d47a6267c8172a508a  in C:\ Windows..........  yet. Worth a try.

     

  •  07-05-2010, 18:06 408522 in reply to 408519

    Re: Cannot delete studio 14 ultimate off my computer???

    I cannot locate that file in c:\windows, only in the registry i find it but it's part of many many files.
  •  07-05-2010, 18:21 408523 in reply to 408522

    Re: Cannot delete studio 14 ultimate off my computer???

    Try jv16 PowerTools 2010 fully functional 60 day Free Trial HERE, to Remove S14. I have it.
  •  07-05-2010, 18:28 408524 in reply to 408523

    Re: Cannot delete studio 14 ultimate off my computer???

    colour:
    Try jv16 PowerTools 2010 fully functional 60 day Free Trial HERE, to Remove S14. I have it.

     

    I was actually finally able to delete s14 by using Windows Utility Clean up but now we are dealing with another issue.  Cannot get passed install.  Had a lot of great suggetions, just cant' get it to go

     

    First of all, thanks for everyone's help.  I feel like I am getting there slowly but surely!  I used everyone's suggestions to this point.  After downloading Windows Installer Clean up Utility from link,  that actually removed Studio 14 from the add/remove programs page.  I then began installation and everything was running smoothly until this appeared..

    http://img823.imageshack.us/img823/9954/34718277.png

  •  07-05-2010, 20:50 408528 in reply to 408524

    Re: Cannot delete studio 14 ultimate off my computer???

    If I were you, I would try to install Studio in safe mode.
  •  07-05-2010, 23:50 408536 in reply to 408528

    Re: Cannot delete studio 14 ultimate off my computer???

    Just to put this issue to bed...I probably took a drastic step but it worked.  I backed up my harddrive then re-installed Windows 7 and it flew with no problems.  I could not get passed the issues discussed in this thread especially the registry problem.  Anyway it was a huge pain in the ass and a long day and I am glad it is now working.  Thanks again for the quick help everyone!
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