Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

Studio 14 Ultimate Collection - hangs when the import button is presses

Last post 11-09-2009, 16:35 by Mon Roy. 3 replies.
Sort Posts: Previous Next
  •  10-18-2009, 16:12 347439

    Studio 14 Ultimate Collection - hangs when the import button is presses

    I installed Studio 14 Ultimate Collection on my Vista Ultimate machine (only a couple of months old) and started Studio. The program starts up with no problems and loads the sample project successfully. The problems start when I press the (1) Import button on the top left of the GUI  - when pressed the message "Loading Studio Import..." is displayed for a few seconds then the entire GUI interface in grayed over and does not respond (hangs forever) anymore. Any idea what might be causing this problem (my system information is below).

     

     ------------------
    System Information
    ------------------

    Time of this report: 10/18/2009, 18:57:09
    Machine name: workstation1
    Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 546
    BIOS: Default System BIOS
    Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
    Memory: 4094MB RAM
    Page File: 3016MB used, 5388MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
     

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 4350
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon Graphics Processor (0x954F)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_904E1028&REV_00
    Display Memory: 2297 MB
    Dedicated Memory: 506 MB
    Shared Memory: 1791 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
    Driver Version: 8.15.0010.0183 (English)
    DDI Version: 10.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/30/2009 07:24:32, 2394624 by

     ---------------------
    Sound Capture Devices
    ---------------------
      Description: Digital Input Device (SPDIF) (Sound Blaster X-Fi Xtreme Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: t3.sys
      Driver Version: 6.10.0000.0209 (English)
      Driver Attributes: Final Retail
      Date and Size: 5/6/2009 02:34:52, 639512 bytes
            Cap Flags: 0x1
            Format Flags: 0xFFFFF

      Description: Stereo Mix (VIA High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
      Driver Name: viahduaa.sys
      Driver Version: 6.00.0001.7110 (English)
      Driver Attributes: Final Retail
      Date and Size: 4/28/2009 14:26:52, 1152000 bytes
           Cap Flags: 0x1
           Format Flags: 0xFFFFF

  •  10-20-2009, 2:00 347749 in reply to 347439

    Re: Studio 14 Ultimate Collection - hangs when the import button is presses

    mcevasco:

    I installed Studio 14 Ultimate Collection on my Vista Ultimate machine (only a couple of months old) and started Studio. The program starts up with no problems and loads the sample project successfully. The problems start when I press the (1) Import button on the top left of the GUI  - when pressed the message "Loading Studio Import..." is displayed for a few seconds then the entire GUI interface in grayed over and does not respond (hangs forever) anymore. Any idea what might be causing this problem (my system information is below).

     

     ------------------
    System Information
    ------------------

    Time of this report: 10/18/2009, 18:57:09
    Machine name: workstation1
    Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 546
    BIOS: Default System BIOS
    Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
    Memory: 4094MB RAM
    Page File: 3016MB used, 5388MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
     

    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 4350
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon Graphics Processor (0x954F)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_904E1028&REV_00
    Display Memory: 2297 MB
    Dedicated Memory: 506 MB
    Shared Memory: 1791 MB
    Current Mode: 1600 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
    Driver Version: 8.15.0010.0183 (English)
    DDI Version: 10.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/30/2009 07:24:32, 2394624 by

     ---------------------
    Sound Capture Devices
    ---------------------
      Description: Digital Input Device (SPDIF) (Sound Blaster X-Fi Xtreme Audio)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
      Driver Name: t3.sys
      Driver Version: 6.10.0000.0209 (English)
      Driver Attributes: Final Retail
      Date and Size: 5/6/2009 02:34:52, 639512 bytes
            Cap Flags: 0x1
            Format Flags: 0xFFFFF

      Description: Stereo Mix (VIA High Definition Audio)
      Default Sound Capture: No
      Default Voice Capture: No
      Driver Name: viahduaa.sys
      Driver Version: 6.00.0001.7110 (English)
      Driver Attributes: Final Retail
      Date and Size: 4/28/2009 14:26:52, 1152000 bytes
           Cap Flags: 0x1
           Format Flags: 0xFFFFF

    Thanks for the detailed specs. Have you tried a repair installation?
  •  11-07-2009, 2:57 352165 in reply to 347749

    Re: Studio 14 Ultimate Collection - hangs when the import button is presses

    Hi,

    Pinnacle Studio 14 ultimate collection - hangs when the import button is presses, and displays this window:

     ______________________________________________________________________________________

    Microsoft Visual C++ Runtime library

    Runtime Error!

     Program: C:\Program Files\Pinnacle\Studio 14\Programs\Studio.exe

     This application has requested the Runtime to terminate it an unusual way. Please contact the application's support team for more information...

    ________________________________________________________________________________________

    [click to view image]

    Mainboard : Acer TravelMate 6592 Chipset : Intel GM965 Processor : Intel Core 2 Duo Mobile T7500 @ 2200 MHzPhysical Memory : 4096 MB (2 x 2048 DDR2-SDRAM ) Video Card : ATI Technologies Inc ATI Mobility Radeon HD 2400 XT ,  Operating System : Windows Vista (TM) Business Professional 6.00.6002 Service Pack 2 DirectX : Version 10.00

  •  11-09-2009, 16:35 352769 in reply to 352165

    Re: Studio 14 Ultimate Collection - hangs when the import button is presses

    Things to try:

    1. Install Studio again on top of the present installation.

    2. Make sure no other USB is detected (for testing only)

    3. Disable any firewall or Antivirus

     

View as RSS news feed in XML
About Us | Contact Us | Support | Dealer Login | Store Locator
Avid Technology, Inc. brands:
Avid | Digidesign | M-Audio | Sibelius

©2007 Pinnacle Systems, Inc. All Rights Reserved.All trademarks and registered trademarks are the property of their respective owners.Site content and product specifications are subject to change.  Privacy Policy |  Terms Of Services |   Environmental Policy