I installed Studio 14 Ultimate Collection on my Vista Ultimate machine (only a couple of months old) and started Studio. The program starts up with no problems and loads the sample project successfully. The problems start when I press the (1) Import button on the top left of the GUI  - when pressed the message "Loading Studio Import..." is displayed for a few seconds then the entire GUI interface in grayed over and does not respond (hangs forever) anymore. Any idea what might be causing this problem (my system information is below).

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System Information
------------------

Time of this report: 10/18/2009, 18:57:09
Machine name: workstation1
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 546
BIOS: Default System BIOS
Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
Memory: 4094MB RAM
Page File: 3016MB used, 5388MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
 

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4350
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x954F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_904E1028&REV_00
Display Memory: 2297 MB
Dedicated Memory: 506 MB
Shared Memory: 1791 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
Driver Version: 8.15.0010.0183 (English)
DDI Version: 10.1
Driver Attributes: Final Retail
Driver Date/Size: 3/30/2009 07:24:32, 2394624 by

 ---------------------
Sound Capture Devices
---------------------
  Description: Digital Input Device (SPDIF) (Sound Blaster X-Fi Xtreme Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
  Driver Name: t3.sys
  Driver Version: 6.10.0000.0209 (English)
  Driver Attributes: Final Retail
  Date and Size: 5/6/2009 02:34:52, 639512 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

  Description: Stereo Mix (VIA High Definition Audio)
  Default Sound Capture: No
  Default Voice Capture: No
  Driver Name: viahduaa.sys
  Driver Version: 6.00.0001.7110 (English)
  Driver Attributes: Final Retail
  Date and Size: 4/28/2009 14:26:52, 1152000 bytes
       Cap Flags: 0x1
       Format Flags: 0xFFFFF

mcevasco:

I installed Studio 14 Ultimate Collection on my Vista Ultimate machine (only a couple of months old) and started Studio. The program starts up with no problems and loads the sample project successfully. The problems start when I press the (1) Import button on the top left of the GUI  - when pressed the message "Loading Studio Import..." is displayed for a few seconds then the entire GUI interface in grayed over and does not respond (hangs forever) anymore. Any idea what might be causing this problem (my system information is below).

 

 ------------------
System Information
------------------

Time of this report: 10/18/2009, 18:57:09
Machine name: workstation1
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 546
BIOS: Default System BIOS
Processor: AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
Memory: 4094MB RAM
Page File: 3016MB used, 5388MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
 

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4350
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x954F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_954F&SUBSYS_904E1028&REV_00
Display Memory: 2297 MB
Dedicated Memory: 506 MB
Shared Memory: 1791 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
Driver Version: 8.15.0010.0183 (English)
DDI Version: 10.1
Driver Attributes: Final Retail
Driver Date/Size: 3/30/2009 07:24:32, 2394624 by

 ---------------------
Sound Capture Devices
---------------------
  Description: Digital Input Device (SPDIF) (Sound Blaster X-Fi Xtreme Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
  Driver Name: t3.sys
  Driver Version: 6.10.0000.0209 (English)
  Driver Attributes: Final Retail
  Date and Size: 5/6/2009 02:34:52, 639512 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

  Description: Stereo Mix (VIA High Definition Audio)
  Default Sound Capture: No
  Default Voice Capture: No
  Driver Name: viahduaa.sys
  Driver Version: 6.00.0001.7110 (English)
  Driver Attributes: Final Retail
  Date and Size: 4/28/2009 14:26:52, 1152000 bytes
       Cap Flags: 0x1
       Format Flags: 0xFFFFF

Hi,

Pinnacle Studio 14 ultimate collection - hangs when the import button is presses, and displays this window:

 ______________________________________________________________________________________

Microsoft Visual C++ Runtime library

Runtime Error!

 Program: C:\Program Files\Pinnacle\Studio 14\Programs\Studio.exe

 This application has requested the Runtime to terminate it an unusual way. Please contact the application's support team for more information...

________________________________________________________________________________________

[click to view image]

Mainboard : Acer TravelMate 6592 Chipset : Intel GM965 Processor : Intel Core 2 Duo Mobile T7500 @ 2200 MHzPhysical Memory : 4096 MB (2 x 2048 DDR2-SDRAM ) Video Card : ATI Technologies Inc ATI Mobility Radeon HD 2400 XT ,  Operating System : Windows Vista (TM) Business Professional 6.00.6002 Service Pack 2 DirectX : Version 10.00

Things to try:

1. Install Studio again on top of the present installation.

2. Make sure no other USB is detected (for testing only)

3. Disable any firewall or Antivirus