Hello
I have the above hardware and was exceptionally pleased with it until a few days ago. In the UK we were asked to retune our TV's and digital boxes a few days ago to enable those who couldn't receive Channel Five to now receive it. Previously I could get the full complement of Freeview channels on PCTV with great picture quality but now only BBC channels and ITV4 have pictures. When I retune it takes about 10 tries for the tuner to pick up Channel Five, ITV, ITV2, ITV3 and others. On BBC programmes the signal strength is about 65 and the signal quality is 100. When I finally pick up the additional channels I then choose Channel Five or ITV for instance the signal strength is about the same but the signal quality is 0 and there is a blank screen with no sound. The PCTV device is connected to a portable aerial which is in the loft and as I have said previously worked fine before the retune.
I am pulling my hair out over this. Do I need to uninstall everything and start from scratch or would it help just to move the aerial? If the latter I will have to wait for my nephew to come because I can't fit through the hole (I am not large it is just that the hole is too small)!!
Any advice gratefully received.
Many thanks
Andrew Wilson
PS Is it a big job to tap the PCTV aerial into the main house aerial (also in the loft)

Believe it or not, Hauppauge provides support for the PCTV products now (!!!).  Pinnacle sold the lot to Hauppauge, and you can find PCTV support now at www.pctvsystems.com, where you'll find that they offer email support.