Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

How do I find my Seriel NUmber so I can install?

Last post 09-30-2009, 17:07 by Marc P.. 16 replies.
Sort Posts: Previous Next
  •  09-28-2009, 15:01 341812

    How do I find my Seriel NUmber so I can install?

    I downloaded and partly installed the Studio 14 Upgrade, seems its in 3 parts blah blah, a bit confusing to be honest.  Anyway, now I need to insertmy Seriel Number, and it willnot accept the one I have for Studio 12 Ultimate.  Any Ideas?  Help please. 
  •  09-28-2009, 15:13 341820 in reply to 341812

    Re: How do I find my Seriel NUmber so I can install?

    You need the serial number that you were given for Studio 14. When you got the email it should have been listed something like this:

    Product SKU: 8200-10098-01
    Product Name: Studio 14 Ultimate Collection Upgrade
    Qty Ordered: 1
    Amount: £47.83
    Digital Rights: JXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    The serial number will be whatever 25 alpha characters are listed after Digital Rights:

    Alternativly, if you use the Findmyorder link that was emailed to you, you serial number will be listed there.

     

  •  09-28-2009, 15:27 341828 in reply to 341820

    Re: How do I find my Seriel NUmber so I can install?

    Adding to what Jeff said, you might be able to log in HERE, and find your serial numbers too. There is a link to have your serial numbers emailed to you.

    Interestingly enough, I logged in and saw that my extra unused (never installed) copy of S12 was in my list of registered products. So my point is to learn to use the Login (My Pinnacle), it comes in handy when all else fails. Big Smile

  •  09-28-2009, 15:37 341832 in reply to 341820

    Re: How do I find my Seriel NUmber so I can install?

    THANKS, i HAVE LOOKED THROUGH ALL OF MY EMAILS WHEN i ORDERED sTUDIO 14, BUT CANNOT FIND FOR THELIFE OF ME, *opps, the key numbers. *bangs head on table.  I love PInnacle so much, but hate this grief they put me through. I found the site where I have registered everything, but Studio 14 isnt there.  *guess I haent registered it yet.
  •  09-28-2009, 15:43 341835 in reply to 341832

    Re: How do I find my Seriel NUmber so I can install?

    Pattycam:
    guess I haent registered it yet.
    Guess you need the serial numbers to  do that, huh ? Embarrassed

  •  09-28-2009, 15:55 341836 in reply to 341820

    Re: How do I find my Seriel NUmber so I can install?

    Just found the confimation email for when I purchased the product, and there are NO numbers. Now what?
  •  09-28-2009, 15:57 341838 in reply to 341835

    Re: How do I find my Seriel NUmber so I can install?

    YOUR ORDER AND BILLING INFORMATION

    Order Number: 5900630715
    Order Date: 13 September 2009

    Patricia A Beecham

     

    Product Name

    Qty Ordered

    Amount

    Discount

    Studio 14 Ultimate Collection Upgrade - Download

    1

    111.20AUD

    Studio v14 Manual

    1

    18.14AUD

    Backup Disc Studio 14 Ultimate Collection Upgrade

    1

    15.91AUD

     

    SubTotal:

    145.25AUD

    Shipping Cost:

    15.49AUD

    Tax:

    4.95AUD

    Grand Total:

    165.69AUD

    Discount: 28.33AUD

  •  09-28-2009, 15:59 341841 in reply to 341835

    Re: How do I find my Seriel NUmber so I can install?

     NO NUMBERS?  NOW WHAT?

     

     

    Order Number: 5900630715

    Order Date: 13 September 2009

     

    Product SKU: 8200-10098-01

    Product Name: Studio 14 Ultimate Collection Upgrade - Download (Pre-Ordered) Anticipated Released Date: 27 September 2009 Qty Ordered: 1

    Amount: 111.20AUD

     

     

    Product SKU: 8420-01562-01

    Product Name: Studio v14 Manual

    Qty Ordered: 1

    Amount: 18.14AUD

    Shipment Tracking Numbers:

     

     

    Product SKU: 8420-01378-01

    Product Name: Backup Disc Studio 14 Ultimate Collection Upgrade (Pre-Ordered) Anticipated Released Date: 28 September 2009 Qty Ordered: 1

    Amount: 15.91AUD

    Shipment Tracking Numbers:

  •  09-28-2009, 16:03 341843 in reply to 341820

    Re: How do I find my Seriel NUmber so I can install?

    Thank you for ordering on Pinnacle APAC. The product that you preordered is now available.    

     

    Order ID: 5900630715

    Product ID: 161464400

    Product Name: Studio 14 Ultimate Collection Upgrade - Download  

    Release Date: 27 September 2009  

      

    Studio 14 Ultimate Collection Upgrade - Download

     

    NOPE, STILL NO NUMBERS. 

  •  09-28-2009, 16:08 341846 in reply to 341820

    Re: How do I find my Seriel NUmber so I can install?

    And now this message on the download site: Sorry, Too many download attempts: 8. You were allowed to download only 5 times. If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com

     

    I have sent them an email, but not feeling hopeful.  :(

  •  09-28-2009, 17:21 341863 in reply to 341846

    Re: How do I find my Seriel NUmber so I can install?

    The info I've had from them so far does not include serial numbers or whatever.  Last time I bought a non-Pinnacle product which used the Digital River system there was nothing but trouble too.   Anyway, the download seems to be almost complete and I'll see what happens when I install without numbers.
  •  09-28-2009, 17:40 341870 in reply to 341863

    Re: How do I find my Seriel NUmber so I can install?

    There seems to be a problem with Australian orders - but if you go to www.findmyorder.com you can get the serial number from there instantly by quoting your order number (I just did it and it works fine).
  •  09-28-2009, 19:12 341887 in reply to 341870

    Re: How do I find my Seriel NUmber so I can install?

    Righto, findmyorder cannot find me either.  Been on the phone to Pinnacle, and they cant find me either.  :(  HOpefully it will resolved soon, thanks to everyone for your help. x
  •  09-28-2009, 19:29 341891 in reply to 341887

    Re: How do I find my Seriel NUmber so I can install?

    Patty,

    I had good luck with the Live Chat support function when i had problems with some upgrade serial numbers. You can find it HERE.

    On a side note, since we have been shifted over to Avid , my credentials aren't valid anymore. So if you try this, you might have to sign up anew if your current credentials don't work. (If Any)

    Good Luck.

  •  09-29-2009, 13:31 342185 in reply to 341887

    Re: How do I find my Seriel NUmber so I can install?

    Keep me posted on how this turns out.
  •  09-29-2009, 16:18 342250 in reply to 342185

    Re: How do I find my Seriel NUmber so I can install?

    Marc P.:
    Keep me posted on how this turns out.

     

    Yes, thanks, can't wait to have it sorted so I can start my 21st dvd for my client. Is it true it contains cartoonise software?  *faints.  HURRY UP :)

  •  09-30-2009, 17:07 342580 in reply to 342250

    Re: How do I find my Seriel NUmber so I can install?

    Pattycam:

    Marc P.:
    Keep me posted on how this turns out.

     

    Yes, thanks, can't wait to have it sorted so I can start my 21st dvd for my client. Is it true it contains cartoonise software?  *faints.  HURRY UP :)

    If you're referring to Red Giant's Toonit, then yes it is included in Studio 14 HD Ultimate and Ultimate Collection.
View as RSS news feed in XML
Copyright © 2012 Corel, Inc.. Terms of Use | Privacy Policy