I have purchase the complete package of Avid Liquid 7 Pro from a friend with the breakout box. How can I transfer  the registration to my name from his name?

During registration process, I keep getting the error message that this serial number is already registered to someone ells.

I have looked every where to find the  Software license terms for Avid Liquid pro with no luck I just want to know, if there is a restriction on transferring the license, than I can get my money back. 

I would thank anyone with the help to this regards. 

Thank You

I believe that your friend, using the same mail account as he did when registering, would have to send a mail from that account and unregister, might be a little tricky as there are no verifications In Liquid as i know of once the app is installed and registered, that means that the old user could unregister and still use his old app.

As it is an end-of-the -line app, the Avid-Pinnacle mods might find a way to do it hopefully. 

I brought it up to the attention of Pinnacle. If you don't hear from them within a day or two, please let me know.

Dave,

Thank you so much 

Dave,

I have also HFX pro and Title Deko pro that came as a bundle, called Big Splash. Same problem with the registration serial numbers,

the serial numbers are still under the name of the old owner of the software.

Fred

Dave,

This is the error message I get during the registration.

<<Someone else has already used this serial number to register this product.>>

Thanks for your help.

Fred

Thomas is right. The old user need to contact us from the e-mail he used for registration (or at least it should be clear that the registered customer and the person contacting us are the same person). Then we will unregister the old user, and you should be able to register the same serial again.

Draske:

Thomas is right. The old user need to contact us from the e-mail he used for registration (or at least it should be clear that the registered customer and the person contacting us are the same person). Then we will unregister the old user, and you should be able to register the same serial again.

He has done all that, He talked to some agent by the name Chris, But the result was very poor customer support from AVID. and the product still in his name.

If this is the way Avid operates, that's fine , I have advised my few colleges to stay away from any Pinnacle product.

I have also filed the dispute with Paypal and eBay to get my money back.  

This is the correct name for this agen in Romania

Entered By : Cosmin Saceanu  Entered on : 7/2/2009 1:45 AM

 

Don't be so fast with your judgment against Avid.

You should contact the Pinnacle side of the support.You should contact Draske directly and send him a private message.

Filling a dispute with Ebay and Paypal in only 1 day is really too fast.

Pinnacle or Avid is not the worse compagny to do business with. You just have to talk to the right person.

There is really nice and helpful persons on this board. I am using Liquid for about 5 years and am satisfied with it.

 

I have been Avid loyal customer for more than eight years now. I own two Media composer 3,1.3 licenses plus bunch of other hardware and software's.

 My only dissatisfaction with Avid, Poor handeling of Liquid pro line, they keep bouncing support and forum from one area to other.

Ok, I understand that. This can append when you don't get the right person.

And I also have MC.

But as I said, 1 day is short and you should have talked with Drake or Bertrand on this board. Also, the moderators are also very helpful.

 

Thanks,

I have done all that, I know they are all wonderful people, specially Dave Stone, he was the first one who came to my aid. He is the one forwarded my inquiry's to the Tech support two days ago, but as of now no news from any of the tech guys to solve my problem.    

Dave, No reply from support as of yet. I keep getting email referral to the new site. I'm very disappointed.

Dave,

I also have a Big splash bundle that came with the Avid Liquid 7 pro The Big Splash package has three software within. HFX pro 6.0 and Title Deko Pro as well as Film look. During the registration I did not get any activation key code for HFX and when I try to check from within the application, I see Its says, No activation key entered. Do I have to have the activan key for HFX Pro 6.0?

You do not need an activation code for HFX, just the serial number to unlock the Pro version. There is also an unlock key on that disc which will unlock all the HFX Pro effects.

Thank you so much for the info.