Neither of the ATSC or the ClearQAM2 option give any channels. I hooked up my vcr and satillite, and with both I get nothing. I get no channels, I get no AM/FM, I get nothing what so ever!. I have already spent 5 hours working on this installation. I downloaded then latest software/drivers (Currently PinnacleTVCenterPro_5.4.0.3032). Read every FAQ and support reference available without finding any help to fix this problem. This just came brand new out of the box yesterday and what a waste of money! My sales guy talked me into "upgrading" to this unit from a cheaper one I almost bought. I sure wish I had went with the "cheaper' device.

Mariecar Villaluna: Hi, my name is Mariecar Villaluna. How may I help you?
Matthew Riviere: I am trying to get a Pinnacle HD mini stick 80e to work, I am having trouble getting any channels from any source.
Mariecar Villaluna: I'm sorry for the inconvenience but this chat no longer handles PCTV issues. The PCTV product line was acquired by another company called PCTV Systems and they now handle support for your product. I will give you information on how to contact them. 

https://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=18647&p_created=1240264547 
Matthew Riviere: I'd be happy if I could just get my channel 3 VCR output so I can capture old VHS family videos
Matthew Riviere: I just bought it, and it's a pinnacle product with a pinnacle warrenty
Matthew Riviere: PCTV was no help for me
Matthew Riviere: they don't have chat or forums
Mariecar Villaluna: I'm sorry sir but this chat now only caters to Studio users

I need to find some interactive support haha

Seeking help from PCTV is like finding the holy grail. Good luck lol. I called the USA tech support phone number +1 631 434 - 3197, but just said I was going into queue and hung up on me. I tried this 3 times. They never responded to my email I sent them at support@pctvsystems.com .

Kinda funny though, I pressed '0' on the phone call and got an instant answer from a guy in sales, but he just transfered me to an automated hold for technical support. All i ever get is the automated menu, sent to a techniocal support automated menu where I am told," All technical support  are busy, please hold for next available operator, in ten minutes you'll be hung up and called back.  

 

 I can't get any help for this problem!!! Can anyone help me with alternate contact information or previous experience in this area?

 

 

 Thanks

I just got a technical support person on the phone!!

This device is unable to work with my VCR, local stations, or my satilite provider. Basically it wasn't working because it doesn't do what I need inorder to capture video.

All it can do is capture video from two very limited sources. Beware the 80e mini stick!!!

Did support say the 80e would receive over-air and cable stations as indicated on the packaging? Mine receives nothing when connected to antenna or Comcast cable. I've installed the 5.3 software that came in the package.